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sms issuses

  • September 24, 2024
  • 8 replies
  • 109 views

after installing the koodo sim card i cannot receive or send pictures with mms messenger.  I can send text messages but no photos.  When i check the status of the phone it says IMS not reregistered.  any ideas on how to correct ?

Best answer by Dennis

Are you using a koodo purchased phone?  Have you checked your APN settings?

 

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?srsltid=AfmBOopebu2cENDsZl7vSTR8YuTkUcq7eCKgjFTHDK9sNZEikhnYbYTw

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8 replies

Flo Koodo
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  • Official Rep
  • September 24, 2024

Hi @Ralph7 

Just to double check, is Mobile data turned on in your phone settings?


  • Author
  • Connector
  • September 24, 2024

doesn’t work with it on or off.  can send a message but cannot send or receive a picture.  


Flo Koodo
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  • Official Rep
  • September 24, 2024

Got it!

Can you please confirm the last two digits of the phone number on which you are experiencing the issue?


  • Author
  • Connector
  • September 24, 2024

71


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  • Mobile Master
  • Answer
  • September 24, 2024

Flo Koodo
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  • Official Rep
  • September 24, 2024

@Ralph7 

Please follow the suggestion from Dennis and let us know if the APN settings match


  • Rockstar
  • September 24, 2024

What type of device are you using?


  • Author
  • Connector
  • September 24, 2024

the MMS proxy was different so i changed it and now it works.

thanks