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All discussions about Koodo plans and add-ons.

  • 1,088 Topics
  • 3,892 Replies
1086 Topics
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SmallwildflowerblossomRockstar
asked in Plans & Add-ons
unable to select perk, says not added

Despite selecting free perk, it says no perk selected since I added a new phone. I have logged in numerous times to do this selection of rollover minutes.

2614
Flo Koodo
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V DBeginner
asked in Plans & Add-ons
Change my Plan (to a lower cost)

I am currently paying $50 for 70 GB of data. When I go to the Koodo website (without logging into my account), there are options for $39 and $44 a month. How can I change my plan to these? When I log in, I only see more expensive plan options.

3182
Dinh
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KennyCBeginner
asked in Plans & Add-ons
New Zealand

Is New Zealand included with Australia in the unlimited long distance pack Perk?

662
Flo Koodo
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LorraineAlbertBeginner
asked in Plans & Add-ons
Text saying data unpaused

I received a text this morning saying that my data was unpaused since I was starting a new billing cycle. I only used 20% of my data last month, I have no add-ons, not clear why I getting this message?

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angelap456Beginner
asked in Plans & Add-ons
Data gbs not what it should be

I just switched my plan to the 20gb a month for data plan. When I checked my data usage it days that I have a total of 18.7 gb. Is there a reason for it not being at 20gb when that's what I'm paying for and that's what the plan says it is for?

762
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SHINEEConnector
posted in Plans & Add-ons
Your response of customer service

My basic plan increased by $6 after only 6 months since I opened the Koodo account. I was never informed about this when I signed up with Koodo. I thought I had committed to a 2-year plan with a locked price. When I asked what happened, Denis (the Master) simply advised me that if I'm not happy, I could switch carriers. It feels like Koodo lured me in with a cheap plan, only to take advantage of me afterwards. Since Denis suggested switching carriers, I'm now exploring other options such as $19/month, $29/month, or even plans with the same price at $35/month with another carrier. I'm so disappointed with Denis's response

2437
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Dawn_cpBeginner
asked in Plans & Add-ons
rollover data and plan changes

Will my current data balance (which includes a large sum from months of rollover) be transferred when i change my plan to “US/Canada roaming w data, talk and text”?. Do i need to select the rollover data perk to save this collected data?

9442
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HannahHBeginner
asked in Plans & Add-ons
Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t. Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

1311
Dinh
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Faith LarissaConnector
asked in Plans & Add-ons
Can't Subscribe to Stream+

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

23310
Bernard Koodo
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ricowrBeginner
asked in Plans & Add-ons
Canada-USA Roaming plan and tethering

I’m thinking about changing my plan to the “Canada-USA roaming with data, talk and texts.” However, I’ve been unable to determine whether or not there are any restrictions on tethering with this plan (and the AI Chatbot was decidedly unhelpful). Does anyone have insight into this? Thanks much.

4542
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RlukecoBeginner
asked in Plans & Add-ons
VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

1105
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rtsheedzBeginner
asked in Plans & Add-ons
Switching to happy stack

Hi there, I’m a current customer with about $120 to pay off my tab. I’d like to switch to happy stack and bundle internet, switching from another provider. However, when I go to select the plan I want ($55/mo) it says it’s not eligible. Any insight? Also, it forces me to pick a new phone. Is it possible to happy stack and bring my own device, even if it means paying off my tab?

2624
Bernard Koodo
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TilluBeginner
asked in Plans & Add-ons
stream+

Stream+ STREAMSPECIALKM24 10$ is not working? is it expired??

1359
Bernard Koodo
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momsAmbassador
posted in Plans & Add-ons
Unlimited Data without 5G plan

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

1473
Bernard Koodo
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willy_smithConnector
asked in Plans & Add-ons
How do I DISABLE Easy Roam

How do I DISABLE Easy Roam?!? There are plenty of articles showing how to ENABLE it but none how to DISABLE it.

5436
Allan M
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rodrigomm31Beginner
asked in Plans & Add-ons
Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

2242
Bernard Koodo
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Florence CBeginner
asked in Plans & Add-ons
1000 mins International LD add on

I called International call on Apr 19 without Internaional LD add on. If I buy the 1000 mins international LD add on today (Apr 24). Can this cover the Apr 19 called usage? Thanks

1381
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XVXBlueBeginner
asked in Plans & Add-ons
Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it

1203
Bernard Koodo
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Jag_DieppeBeginner
asked in Plans & Add-ons
Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”. When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

4044
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Redcoat_VeteranBeginner
asked in Plans & Add-ons
Check when an add-on was first added

Hello, On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges. Is there any way to verify how long I’ve had an add-on for?

231
Flo Koodo
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cheeseluvrNew Member
asked in Plans & Add-ons
easy roam charges

We have two phones with easy roam turned to on on both phones under one account. If we are both using our phone is the $14.99 charge per phone or per account? We are going to the States for a few days.

2384
Bernard Koodo
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playfordConnector
asked in Plans & Add-ons
Why can't I change to a lower rate plan ?

I have no tab and I want to use my phone far less going forward, but I am not able to select something cheaper. Why?

1645
Dinh
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Chill75Beginner
asked in Plans & Add-ons
Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

423
Flo Koodo
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cstorryBeginner
asked in Plans & Add-ons
Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance Pack Get unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

2512
Timo Tuokkola
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Kyung KimOrganizer
asked in Plans & Add-ons
possible to Easyroam selective days?

Hi I'm going to Mexico 1 week vacation I don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing. Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada? $16 per day for 7 days is lot of money....

361
Flo Koodo

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