Plans & Add-ons

I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 

Is this text, in its entirety, valid for use? ”Koodo: Bonjour , aujourd'hui, c'est votre jour de chance! Jusqu'au 23 avril, 2023, vous pouvez ajouter des données en prime à un tarif EXTREMEMENT abordable :1Go de données additionnelles dans votre compte pour 1$ par mois: répondez AJOUTUN10 Go de données additionnelles dans votre compte pour 2$ par mois: répondez AJOUTDIX18 Go de données additionnelles dans votre compte pour 3$ par mois: répondez AJOUT18Faites vite! Cette super offre expirera le 23 avril, 2023.Vous etes sur notre liste d'offres et de promotions Koodo. Pour en retirer votre nom, répondez ? désabonner ? ou visitez https://koo.do/fr_unsub"

I activated wifi calling while I was in a service area and it is not working. I work in a remote camp for 2 weeks a month and need it. It worked fine on Bell so should I switch back ? let me know asap

call over WiFi stooped working, can’t add it in self serve.was working before.

Since I have switched my phone on black friday I have 2 data cycles. As when i changed my phone my billing switched from 14th to 14th  to 1st to 1st. Thing is ,my cycle was not completed and i was charged for new cycle then. Which at that point is ok . where it is frustarting is that my connection gets blocked saying I have busted the data and when I look in setting I have used 3g out of 12th  from 1st to 1st.   I have been dealing with this for few months and could nt use my phone s internet for several days. Feels like I should nt have to pay for these days I could nt use the internet while being way under the limit.  Can someone get back to me and fix this.   Now today to top it off , i requested 1extra G for 25$ as it will not be charged ( or reimbursed) because of storm we had in montreal. I get the message I have purchased the 1G fro 25$ but still can’t go online.   Really hope I will not see this 25$ on my next bill. that would be plain insulting.

Hello I am wanting to upgrade my phone but I am wondering what happens well I wait for it to arrive does my old phone still work tell it gets here?Does it cancel the plan on this phone  I am a little worried about doing this online

I received an offer on Wednesday, April 5th to switch my current plan from 12 gb to 30gb for the same price. I looked at the plan, but it wasn't clear if I was only increasing my data and I planned to check it later, but now when I click the link in Koodo's message, it times out. I'm a little concerned the offer has disappeared, the chat function wasn't very helpful, and I still don't have the details of the offer.

Hello,I have never had data before and recently added it. When I turn on my data now (in an area without wifi), an LTE or LTE+ shows up on the top of my phone. Is this what I should be seeing? Just want to make sure I'm not incurring extra charges.Thanks!

A few days ago I received a text from Koodo that suggested I switch to a  plan that offers 20GB instead of my current 2GB - at the Same Price.  So, I looked at the details of the new plan.My 2GB plan had always included “Unlimited international messaging (text and picture)”.The new plan I would switch to includes “Unlimited Canada-wide messaging”  Plus  the “Perk” “Unlimited International SMS”.It appears that if I switch, nothing will change for me except the amount of included data - from 2GB to 20GB.But I decided to look at the “Legal Stuff”.  The “Legal Stuff” at the bottom of the “Mobile services > Change my plan” page says:Includes text and picture messages sent and received anywhere in Canada. Long-distance rates apply to text messages sent internationally from Canada.  Question for the Koodo Reps:   Does the small print above (in bold) mean that “Unlimited International SMS” is only as unlimited as my funds are?  

Received a text message indicating that 10240.0 MB were rolled over from the previous month, checking the usage on self serve, only 2931.0 MB were rolled over. I am on the 10gb monthly plan.Anyone able to explain why this is happened?

On my add-ons I have both of these:$0 Int'l Long Distance SaverPay-Per-Use Intl Long DistanceI can’t remove the Pay-Per Use add on.Two questions:If I call the UK, which one of these add-ons will be used to bill me? How much does the Long Distance Saver plan cost? In my add-ons it is listed at $0 per month, but in some documentation, it says it costs $5 per month. Thank you. 

I’m trying to upgrade my phone to a ‘new’ pre-certified phone - every time I get to the cart, no matter which phone I choose, it tells me my current plan doesn’t support Stream+ so I have to choose a new, more expensive plan.I don’t currently have Stream+. I don’t want Stream+. Nothing on any of the phones say Stream+ is required.  This is unacceptable bait and switch tactics - either Koodo is trying to force me to get a more expensive plan for no reason, or trying to force me to pay for a service I don’t want and have zero need for, or they are trying to do BOTH.At this point I’m ready to join my husband’s Fido plan, as Koodo is getting worse and worse by the day.  At least they don’t force him to unnecessarily upgrade his plan or get stupid services he doesn’t want just to upgrade his phone.

Hi,In my plan it says I have a cap of 10g of data usage. But when I look on my phone in the data section it says my cap is 5g. Can someone explain to me the difference? Thank you :)

I would like to switch to Telus so I can get a US/Canada plan but I really don’t need unlimited data.  I would only need it for one cellphone.  Is there a way to get a better price with less data?

Hi, so i just recently switched to the 60$/month 15gb plan from having 12gb. I am just confused as to why when i check data usage it only shows 5gb of data? Thanks in advance.

Why is the $45 for 20GB only available to 2 of the 5 members on my account?  I would like to switch everyone over to this plan.Specifically, all 3 of my children are on the same plan, but only 2 were offered the above “exclusive offer”.This offer is also far better than the plan my wife and I are on.  As the account owner, should I not be able to move all members to the new plan offer?

Got a text message from 5188 asking if I want to add more data to my plan by replying ADDONE, ADDTEN, ADD18 etc. However, I’m cautious about replying since I don’t find this shortcode referenced online. can someone confirm the legitimacy of this short code? SMS received is as follows… Koodo: Hey MY NAME, today is your lucky day! Until 12 April, 2023, you can add EXTREMELY affordable monthly bonus data to your account:1GB of additional monthly data to your account for $1 per month: reply ADDONE10GB of additional monthly data to your account for $2 per month, reply ADDTEN18GB of additional monthly data to your account for $3 per month: reply ADD18An offer this good will expire by 12 April, 2023, so act quickly.You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit https://koo.do/unsub

I received an offer to upgrade my plan to  the $50/month 25GB plan with one perk.I went through the website, but after I picked my perk (unlimited international SMS I just got the ice cream cone message and “It looks like you can’t choose a Perk right now.”.It said to try back in an hour, but I’ve been trying for two days.The same thing happened the last time I changed my plan and I needed to talk to a rep on the phone to make that upgrade.I’m hoping I could request a call back, so I can make this happen. I tried going through the digital rep, but it just kept going in circles.Thanks 

I put my phone on vacation mode and paid the $15 per month......thinking I would be able to start back with my plan when I returned.  That is a joke.  I paid the $15 for 5 months and when I wanted to resume service...I had to take a plan that is $18 per month more.  What was the point of paying for vacation mode.   A sick joke Koodo.

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

Hey, is there any phone plan for a low-income family? Thanks 

 I am having the exact same problem as MrWong and I am unable to resolve it. When I hit confirm removal, an ice-cream shows up telling me service  is unavailable & to try again later.  I’ve tried numerous times since the change and am very frustrated. I’ve also  been unsuccessful in getting  a « call back »  I’ll add I’m of a generation that finds online help very challenging to navigate, so sure would appreciate someone’s help.​​​​​​  Since I updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now. I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week.  Any insight? Thanks. —————    

I have an offer to switch my plan - see below. 11 GBs at 4G LTE for $55or30 GBs at 4G for $55 Should I make the switch? Is 4G LTE better or worse than 4G?

How do i call long distance call to India from my koodo number,.when tried adding 011 before the Indian mobile number, it doesn't work ,any idea on new process on calling to Indian number?

I am currently on a plan with Koodo, but my phone is five years old and I need a new one. I plan to buy one from Apple and use it via Koodo, but I’d like to just keep the plan I have rather than upgrade to the minimum $60 that they default offer online. What can I do?