Plans & Add-ons

I want to add int minutes on my plan just for one month can you pls help

We are both prepaid customers and will be in Orlando in and around Universal Studios next month. We have U.S. text and talk boosters. Does anyone have recent experience there--will we be able to text each other? Talk would be nice, data too, but less important. 

For my own curiosity, can anyone explain why there is a 45-day wait period to add a new line online? I just switched from Virgin where my phone and my wife’s phone are on the same account.  When I attempted to add a line through Koodo self-serve for my wife I was told I can’t do it for 45 days.I find this frustrating and a little confusing.Any insights as to why the 45-day wait period would be greatly appreciated.

I would like to sign up with a Koodo prepaid plan so I went out and bought a SIM card from a kiosk. I then started the on-line plan purchase process but early on (and before completing the process) I found out that I will have to purchase another SIM card (even though I already have this new one). If I had realized this before I certainly wouldn’t have bought a SIM card at the kiosk. So I’m wondering how to proceed because I’d like to sign-up for Koodo prepaid but I’d like to do so with the SIM card that I have already purchased (if that is the correct way to do so).

I have 50GB data and Unlimited call, message plan.Does this add-ons mean free data, calls and messages in the US?

Any idea on why after re-activating my phone from a seasonal hold last Sat March 11, I still cannot get data on my phone? I can see that the system already started billing me immediately after i completed the transaction. That is from March 11 thru end of March, including the advanced payment for April.Is there anything i am missing that i forgot to do?

I'll be in the states for 9 days, and expect to use only texting and a small amount of data.  It appears that pay-per-use roaming is the better way to go.  I've removed US Easy Roam from my add-ons, but I'm not sure what else I need to do to ensure I have no Easy Roam and no other surprises.  This is what my add-ons look like.  Can someone confirm that I've done what needs to be done? Also, since I expect to use some data in addition to texts,  I gather that I have to leave Mobile Data and Data Roaming set to on on my phone - is this correct?My add-ons$0 Call Control$0International Data Roaming$0Pay-Per-Use Intl Long Distance$0Koodo VoLTE Access$0International Voice Roaming$0Total add-ons per month$0

Hello,  i just changed my plan from 65$ 20GB to the new plan 65$ 30GB data and it says in my data usage that only 19 is available. why is that?

Is it possible to change my plan so I am paying less? I have way too much data that I will ever use. Currently on $55 50 GB plan postpaid. Thanks in advance.

Hello:As per most mobile providers the international pay per use data fees are as clear as mud.For the examples below are the data allotments per bill cycle (as SMS is clearly spelled out or per text)  or for a 24hr period like some other providers?In other words if I am in the USA for 14 days during my bill cycle and use only 40MB of data in total will I only be charged $10 as its under the 50MB cap? I ask as iPhones appear to have data leakage issues irrespective of cell data and roaming being off.  Example being 0.7kb in system services to find a new time zone and I’m tired of being charged 12-16$ for roam like home services when this leakage happens. Taking the SIM out or using Airplane mode is not an option as I have an elderly mother and I may have an emergency call.  I also can’t access any Banking Info that requires sending two step SMS codes!!In other words its bloody frustrating.  Any help appreciated.ThanksG Data USA→ $10/50 MB, charged on the first KB of usage up to 40

I currently have the Unlimited International SMS as a perk on my account. I’m considering changing my plan and using the Rolling Data as a perk instead (that is appealing). The thing is I will have to pay for “incoming” international sms? I don’t care about outgoing because I don’t really send any, but with 2-factor authentication up the ying yang nowadays and some of those will probably originate from outside Canada. Will I get charged for those? If yes, how much per  “incoming” international sms?

I pay for my daughter's plan she lost her phone I have a new sim card and phone that I want to activate for her

My wife and I will be travelling out of the country soon. We have our phones on the same account, but obviously have individualized plans. What I want to know is if we will both have to add Easyroam for $16/day  or if we add it to the account and may both use it.

Can I text outside of Canada (from within Canada) with no additional charges?

I switched to Koodo now and I was told the Sim card is being sent by mail. Meanwhile, I got a email to create a self serve account. When I created it, it has a different number. I haven't put the new Sim card yet. I need to keep my old phone number, how can I keep my old number when I switch to Koodo? 

Hi everyone, I would like to get a phone for my daughter, but I want to keep mine, I don’t want to change.  I would give her the new one and keep my old one.  Can I don this, just get the phone without a sim card or new phone number?  She will use it as a @ipod@…. no text or anything, just internet. Thank you!

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

I need to cancel a plan, how do I do it?

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$? 

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

Greetings,I have a phone and data plan with the following addons:  1000 Intl LD min Bonus V2  Pay-Per-Use Intl Long Distance  Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe.  How can find out what my plan allows.  This info does not appear to be findable from witihin my account.Thanks in advance.

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.