Plans & Add-ons

Why is the $45 for 20GB only available to 2 of the 5 members on my account?  I would like to switch everyone over to this plan.Specifically, all 3 of my children are on the same plan, but only 2 were offered the above “exclusive offer”.This offer is also far better than the plan my wife and I are on.  As the account owner, should I not be able to move all members to the new plan offer?

Got a text message from 5188 asking if I want to add more data to my plan by replying ADDONE, ADDTEN, ADD18 etc. However, I’m cautious about replying since I don’t find this shortcode referenced online. can someone confirm the legitimacy of this short code? SMS received is as follows… Koodo: Hey MY NAME, today is your lucky day! Until 12 April, 2023, you can add EXTREMELY affordable monthly bonus data to your account:1GB of additional monthly data to your account for $1 per month: reply ADDONE10GB of additional monthly data to your account for $2 per month, reply ADDTEN18GB of additional monthly data to your account for $3 per month: reply ADD18An offer this good will expire by 12 April, 2023, so act quickly.You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit https://koo.do/unsub

I received an offer to upgrade my plan to  the $50/month 25GB plan with one perk.I went through the website, but after I picked my perk (unlimited international SMS I just got the ice cream cone message and “It looks like you can’t choose a Perk right now.”.It said to try back in an hour, but I’ve been trying for two days.The same thing happened the last time I changed my plan and I needed to talk to a rep on the phone to make that upgrade.I’m hoping I could request a call back, so I can make this happen. I tried going through the digital rep, but it just kept going in circles.Thanks 

Perks: One included at no extra chargeUnlimited Long Distance Pack (US, CN, HK, IN, MX, BD, UK) This is the Perk i received for my plan package. But i am unable to make a long distance international call as mentioned.Am i missing something? ThanksPru

I put my phone on vacation mode and paid the $15 per month......thinking I would be able to start back with my plan when I returned.  That is a joke.  I paid the $15 for 5 months and when I wanted to resume service...I had to take a plan that is $18 per month more.  What was the point of paying for vacation mode.   A sick joke Koodo.

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

Hey, is there any phone plan for a low-income family? Thanks 

 I am having the exact same problem as MrWong and I am unable to resolve it. When I hit confirm removal, an ice-cream shows up telling me service  is unavailable & to try again later.  I’ve tried numerous times since the change and am very frustrated. I’ve also  been unsuccessful in getting  a « call back »  I’ll add I’m of a generation that finds online help very challenging to navigate, so sure would appreciate someone’s help.​​​​​​  Since I updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now. I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve be

I have an offer to switch my plan - see below. 11 GBs at 4G LTE for $55or30 GBs at 4G for $55 Should I make the switch? Is 4G LTE better or worse than 4G?

How do i call long distance call to India from my koodo number,.when tried adding 011 before the Indian mobile number, it doesn't work ,any idea on new process on calling to Indian number?

I am currently on a plan with Koodo, but my phone is five years old and I need a new one. I plan to buy one from Apple and use it via Koodo, but I’d like to just keep the plan I have rather than upgrade to the minimum $60 that they default offer online. What can I do?

Received text offering AddTEN or ADD18 for corresponding extra data.  My question is how this reflectsmy current plan and will I have this extra data for as long as I want or will it expire after 2 years?Just want to know if it is as simple as it reads with an extra $3/month for 18G.

I know of people spending 45$ a month or less with an approximate 40-55GB data plan.I would like said offers to be sent to my koodo account for reviewing and options offered.It is non cohesive that you offer certain members a 45$ / month fee with a 50GB data plan while i pay roughly the same price for an approximate 10GB of data per month.thank you.

I have added top up data twice now selecting the $25 for 1GB but only 100mb is added each time. Please can you add the 1GB as needed. I have essentially spent $26 for 200mb so I would expect at least 800mb more data. Please advise ASAP

I’m on the $50 8GB UL Can mins plan and the rollover data perk isn’t showing up on the perk page for me.  Do you have to be in a certain tier plan to get the perk?

I purchased 1GB data top up for $25 but only 100MB is showing up.  Please help.

Paid for unlimited calling to and from us to Canada does anyone know how many days that includes. Got two answers from reps. One said 30 days and the other said only till end of your pay period no matter how long that is. Same price even though it would be one day under 2 weeks

I just activated call control.  Where do I find the authorized and blocked callers list?  The Koodo site says: -“When you turn on Call Control, you can assign, add, or remove phone numbers from your Authorized and Blocked Callers lists. There are a few ways to do this: Through your Call Log, you will see your 10 most recent incoming callers and can assign them to either your Authorized Callers list or your Blocked Callers list. You can go to your Authorized Callers and Blocked Callers lists directly and choose to add or remove phone numbers from your lists. You can move a phone number from your Blocked list to your Authorized list and vice versa. I can’t find the authorized callers list or my blocked callers list.  Please help

Public Mobile | Plans for any budget and data bonus No contracts, and Rewards that save you more.If Koodo is matching this, how does one go about adding this to their accounts (I have two) 

Je ne peux plus accéder à mon compte depuis que j’ai activé un 2e téléphone qui m’a été donné. J’ai pris le même mot de passe et courriel pour ouvrir un compte(forfait de base à $15) à ce 2e téléphone; est-ce cela qui a causé un problème?

can pay as you go cancel anytime ? Even after only a few months after the contract ? 

I want to add int minutes on my plan just for one month can you pls help

We are both prepaid customers and will be in Orlando in and around Universal Studios next month. We have U.S. text and talk boosters. Does anyone have recent experience there--will we be able to text each other? Talk would be nice, data too, but less important. 

For my own curiosity, can anyone explain why there is a 45-day wait period to add a new line online? I just switched from Virgin where my phone and my wife’s phone are on the same account.  When I attempted to add a line through Koodo self-serve for my wife I was told I can’t do it for 45 days.I find this frustrating and a little confusing.Any insights as to why the 45-day wait period would be greatly appreciated.

I would like to sign up with a Koodo prepaid plan so I went out and bought a SIM card from a kiosk. I then started the on-line plan purchase process but early on (and before completing the process) I found out that I will have to purchase another SIM card (even though I already have this new one). If I had realized this before I certainly wouldn’t have bought a SIM card at the kiosk. So I’m wondering how to proceed because I’d like to sign-up for Koodo prepaid but I’d like to do so with the SIM card that I have already purchased (if that is the correct way to do so).