Plans & Add-ons

On my add-ons I have both of these:$0 Int'l Long Distance SaverPay-Per-Use Intl Long DistanceI can’t remove the Pay-Per Use add on.Two questions:If I call the UK, which one of these add-ons will be used to bill me? How much does the Long Distance Saver plan cost? In my add-ons it is listed at $0 per month, but in some documentation, it says it costs $5 per month. Thank you. 

I’m trying to upgrade my phone to a ‘new’ pre-certified phone - every time I get to the cart, no matter which phone I choose, it tells me my current plan doesn’t support Stream+ so I have to choose a new, more expensive plan.I don’t currently have Stream+. I don’t want Stream+. Nothing on any of the phones say Stream+ is required.  This is unacceptable bait and switch tactics - either Koodo is trying to force me to get a more expensive plan for no reason, or trying to force me to pay for a service I don’t want and have zero need for, or they are trying to do BOTH.At this point I’m ready to join my husband’s Fido plan, as Koodo is getting worse and worse by the day.  At least they don’t force him to unnecessarily upgrade his plan or get stupid services he doesn’t want just to upgrade his phone.

Hi,In my plan it says I have a cap of 10g of data usage. But when I look on my phone in the data section it says my cap is 5g. Can someone explain to me the difference? Thank you :)

I would like to switch to Telus so I can get a US/Canada plan but I really don’t need unlimited data.  I would only need it for one cellphone.  Is there a way to get a better price with less data?

Hi, so i just recently switched to the 60$/month 15gb plan from having 12gb. I am just confused as to why when i check data usage it only shows 5gb of data? Thanks in advance.

Why is the $45 for 20GB only available to 2 of the 5 members on my account?  I would like to switch everyone over to this plan.Specifically, all 3 of my children are on the same plan, but only 2 were offered the above “exclusive offer”.This offer is also far better than the plan my wife and I are on.  As the account owner, should I not be able to move all members to the new plan offer?

Got a text message from 5188 asking if I want to add more data to my plan by replying ADDONE, ADDTEN, ADD18 etc. However, I’m cautious about replying since I don’t find this shortcode referenced online. can someone confirm the legitimacy of this short code? SMS received is as follows… Koodo: Hey MY NAME, today is your lucky day! Until 12 April, 2023, you can add EXTREMELY affordable monthly bonus data to your account:1GB of additional monthly data to your account for $1 per month: reply ADDONE10GB of additional monthly data to your account for $2 per month, reply ADDTEN18GB of additional monthly data to your account for $3 per month: reply ADD18An offer this good will expire by 12 April, 2023, so act quickly.You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit https://koo.do/unsub

I received an offer to upgrade my plan to  the $50/month 25GB plan with one perk.I went through the website, but after I picked my perk (unlimited international SMS I just got the ice cream cone message and “It looks like you can’t choose a Perk right now.”.It said to try back in an hour, but I’ve been trying for two days.The same thing happened the last time I changed my plan and I needed to talk to a rep on the phone to make that upgrade.I’m hoping I could request a call back, so I can make this happen. I tried going through the digital rep, but it just kept going in circles.Thanks 

I put my phone on vacation mode and paid the $15 per month......thinking I would be able to start back with my plan when I returned.  That is a joke.  I paid the $15 for 5 months and when I wanted to resume service...I had to take a plan that is $18 per month more.  What was the point of paying for vacation mode.   A sick joke Koodo.

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

Hey, is there any phone plan for a low-income family? Thanks 

 I am having the exact same problem as MrWong and I am unable to resolve it. When I hit confirm removal, an ice-cream shows up telling me service  is unavailable & to try again later.  I’ve tried numerous times since the change and am very frustrated. I’ve also  been unsuccessful in getting  a « call back »  I’ll add I’m of a generation that finds online help very challenging to navigate, so sure would appreciate someone’s help.​​​​​​  Since I updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now. I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week.  Any insight? Thanks. —————    

I have an offer to switch my plan - see below. 11 GBs at 4G LTE for $55or30 GBs at 4G for $55 Should I make the switch? Is 4G LTE better or worse than 4G?

How do i call long distance call to India from my koodo number,.when tried adding 011 before the Indian mobile number, it doesn't work ,any idea on new process on calling to Indian number?

I am currently on a plan with Koodo, but my phone is five years old and I need a new one. I plan to buy one from Apple and use it via Koodo, but I’d like to just keep the plan I have rather than upgrade to the minimum $60 that they default offer online. What can I do?

Received text offering AddTEN or ADD18 for corresponding extra data.  My question is how this reflectsmy current plan and will I have this extra data for as long as I want or will it expire after 2 years?Just want to know if it is as simple as it reads with an extra $3/month for 18G.

I know of people spending 45$ a month or less with an approximate 40-55GB data plan.I would like said offers to be sent to my koodo account for reviewing and options offered.It is non cohesive that you offer certain members a 45$ / month fee with a 50GB data plan while i pay roughly the same price for an approximate 10GB of data per month.thank you.

I have added top up data twice now selecting the $25 for 1GB but only 100mb is added each time. Please can you add the 1GB as needed. I have essentially spent $26 for 200mb so I would expect at least 800mb more data. Please advise ASAP

I’m on the $50 8GB UL Can mins plan and the rollover data perk isn’t showing up on the perk page for me.  Do you have to be in a certain tier plan to get the perk?

I purchased 1GB data top up for $25 but only 100MB is showing up.  Please help.

Paid for unlimited calling to and from us to Canada does anyone know how many days that includes. Got two answers from reps. One said 30 days and the other said only till end of your pay period no matter how long that is. Same price even though it would be one day under 2 weeks

I just activated call control.  Where do I find the authorized and blocked callers list?  The Koodo site says: -“When you turn on Call Control, you can assign, add, or remove phone numbers from your Authorized and Blocked Callers lists. There are a few ways to do this: Through your Call Log, you will see your 10 most recent incoming callers and can assign them to either your Authorized Callers list or your Blocked Callers list. You can go to your Authorized Callers and Blocked Callers lists directly and choose to add or remove phone numbers from your lists. You can move a phone number from your Blocked list to your Authorized list and vice versa. I can’t find the authorized callers list or my blocked callers list.  Please help

Public Mobile | Plans for any budget and data bonus No contracts, and Rewards that save you more.If Koodo is matching this, how does one go about adding this to their accounts (I have two) 

Je ne peux plus accéder à mon compte depuis que j’ai activé un 2e téléphone qui m’a été donné. J’ai pris le même mot de passe et courriel pour ouvrir un compte(forfait de base à $15) à ce 2e téléphone; est-ce cela qui a causé un problème?

can pay as you go cancel anytime ? Even after only a few months after the contract ?