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All discussions about Koodo plans and add-ons.

  • 1,067 Topics
  • 3,818 Replies
1065 Topics
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Scott LeeAdvocate
asked in Plans & Add-ons
No VoLTE Add-on available for newest line

On the newest line I just added to my account (same email address used for this account), VoLTE is not an active or available add-on. The phone being used for that account is a hand-me-down Pixel 4XL I gave my daughter, which was originally purchased through Koodo. I’ve seen a few threads here where a rep was able to add VoLTE to accounts with a similar problem. If that could be done for us, I’d really appreciate it. Thank you 😀

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feliperochaBeginner
asked in Plans & Add-ons
I need to receive texts while outside of Canada for 2FA with prepaid SIM

Hi I have a prepaid SIM from Koodo, I’m currently in Brazil for 3 weeks and I need to receive Text message from some services that require 2FA, but I’m not receiving any message when I try to login in those services.What I need to do in order to receive those messages? Please it’s really urgent!Thank you!

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Allan M
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SinrConnector
posted in Plans & Add-ons
False Advertising?

Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo. During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation.  I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds. Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead. A month later when I got the 2nd month bill I did not have an Add a Line discount. Called in again and was to

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Mayumi
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AmandaLeader
asked in Plans & Add-ons
canada to US # text

How much does it cost to text a US number from my Canadian # while in Canada? My plan only has unlimited Canadian text, and I don’t have an add on (and don’t want one). 

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tsdoggettBeginner
asked in Plans & Add-ons
Pooled data

If I add a line to my account will the data be pooled between my two lines?  

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Hye JungBeginner
asked in Plans & Add-ons
International calling addon is not working.

Hi,My 1000 min international calling in add-on is not working. Can you give me a instruction to use it?Just hit the country code, area, phone number; is it right?My ending phone number is -4776.I am going to call to S.Korea and I want to know how can calculate the 1000 minutes.Thank you. 

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Allan M
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sheldon zhangConnector
asked in Plans & Add-ons
Enable International calling

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

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RamsayXConnector
asked in Plans & Add-ons
Two SIM's ... two numbers ... one data plan?

I don’t really understand how two numbers works on one phone, as I’ve never had it but I would like to try it (business/personal) possibly. Currently my employer pays me a stipend to offset the cost of my data and use one number for business and personal, but I am considering getting a second number for business use only. I would rather not have to carry two phones though, and I understand I can do this with two SIM’s. I have an iPhone 12Pro 128gb that I just ordered from Koodo. Can I have both numbers on one voice/data plan or does it have to be one number per plan? Also how do I separate contacts for personal/business on my phone once both numbers are activated? Thanks in advance for the help, cheers.-G-

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Sophia
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chachadelBeginner
asked in Plans & Add-ons
easy roam is not working

I have easy roam and it isnt working (in France). I removed it and added it again.I also reset my network settings, turned off and on my phone many times, tried to text 7626, etc.How can it be fixed?

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Dinh
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Dave TBeginner
asked in Plans & Add-ons
Exclusive Offer not visible in Self Serve

Hi there,I received the same offer via text as this person had... and I am having the exact same problem, but it sounds like you were able to fix it for them. I’m hoping I can get the same help?@Bernard Koodo Thanks

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Bud GunOrganizer
asked in Plans & Add-ons
Unable to contact rate plan department

I had a missed call and a voicemail from someone at Koodo rate plan department today. In the voicemail I was asked to call 1-866-995-6636 by the rep but when I call that number it says I have to go through the chat bot. I tried scheduling a call via chat but it says “We're busier than usual right now, and unable to get you to a rep at this time.” I am so disappointed about not being able to talk to a human. Can someone please help me connect with a rep?P.S. I never requested a rate plan change but it looks like this is related to a mess up made by Walmart/Mobile Klinik reps when they created my account during the Black Friday/Cyber Monday promotions. 

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Heather LarocqueBeginner
asked in Plans & Add-ons
Adding Data to my husband's phone

Your website has completely changed and I can’t seem to add data to my husbands phone.  I’ve used his email address and phone number to set up an account but they keep saying the email is already known.  Yet I can’t add data?

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QuelszBeginner
asked in Plans & Add-ons
In tab bonus confusion

Can someone explain the “in tab bonus” part. For ex: the iPhone 13 retails at $1,583. I understand the monthly tab charges $39 for 24 months which would be $936. Where I am confused is that the in bonus is $647. In that 2 year period it never covered it…Does that part get paid or is that a deferred amount to own the phone outright? Help I’m confused as to what purpose or where that $647 is going

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Boa_Guy Koodo
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ld83Beginner
asked in Plans & Add-ons
Unlimited International SMS vs Unlimited international messaging (text & picture)

What is the difference between :Unlimited International SMS  and  Unlimited international messaging (text & picture)*And will either of these allow me to text from the US back to Canada? If not, if there an add on that would.Thanks!

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lorraine prudenceBeginner
asked in Plans & Add-ons
billing for international

Added international call to my plan before calling abroad. Now have a huge Bill and I can see they never added it to my request online?  What do I do I can’t afford this bill?

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Mayumi
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Sue MAmbassador
asked in Plans & Add-ons
Cost of extra min over and above my plan

Hi all,My monthly plan allows me 60 min a month. Can anyone tell me how much per min Koodo charges if you go over your minutes? I am only calling local in Toronto, not long distance. Thank you,Sue

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LongtimeuserofkoodoBeginner
asked in Plans & Add-ons
telus TV+ app

I got stream+ yesterday added onto my Koodo account and it said that Telus TV+ was included. I got all of the other apps downloaded and activated which include Netflix, apple TV, discovery+. But when I go to log in the Telus TV+ app it won't allow me to. How can I log into the Telus TV+ app ? 

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Allan M
Corilynne Cooper
Corilynne CooperBeginner
asked in Plans & Add-ons
Telus TV Plus in Ontario

Why is there extremely limited access to the TelusTV if youre in Ontario? I can watch maybe 50 low budget TV shows and thats it. All the features shown on the app before you log in are not available (Live TV, On Demand, access to over 300 channels. Kind of seems silly to say you offer this service when you really dont.Will there ever be full access to TelusTV in Ontario?

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Allan M
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qyulBeginner
asked in Plans & Add-ons
not able to call back to canada in china with intl easy roam, voice roam, and data roam

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

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EdNicholsonBeginner
asked in Plans & Add-ons
Device care complete poor for lost device

Phone has about $300 left on tab when was lost/stolen.  Device Care Complete (Asurion) wants $400 replacement fee.  Fee not based on my cell at all as it was a refurbished model now several years old.  Based instead on a new model of same type, yet they are still only going to replace it with a similarly old model. How foolish of me to pay the $15 each month for this useless insurance scam.   Any suggestions?  I tried calling Asurion twice but got the same hard line. (Take it or leave it.)  If I had known how little goodness there was for me in this insurance, I would have been a fool to buy it.  Pass that on!

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Allan M
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MichaelRockstar
asked in Plans & Add-ons
1-800 Numbers count towards 100mins

Hi,I have a prepaid plan with 100 Canada-wide minutes.If I make calls to 1-800 numbers (or toll free calls) - do these calls count towards the 100 mins that is available in my Prepaid Plan?Thanks. 

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Allan M
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BazdarBeginner
asked in Plans & Add-ons
Issue  with Stream+ and can’t activate any of my streams

I am having the issue  with Stream+ and can’t activate any of my streams that I signed up for! Getting the same service unavailable. Thank you for your help 

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ConfusedcustomerBeginner
asked in Plans & Add-ons
Home Phone pricing

I am interested in the home phone. On the Koodo site Legal Stuff it says $5.. for first year per month and $20. on the 14 month . I s this still current???????

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Dusty Trail
Dusty TrailBeginner
asked in Plans & Add-ons
New plan offer

I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

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Canadiancal30Beginner
asked in Plans & Add-ons
CDN Long distance vs Pay per use

I just recently upgraded my phone but not my plan as it’s grandfathered. I have a plan that has Unlimited Canadian minutes incl long distance. HOWEVER in my service plan, reminder I did NOT change my plan with the upgrade, it does acknowledge the Unlimited Canada wide, but in the section “Included Services with your Monthly Rate plan” it has Canadian LD rate and Pay per Use Access CND LD. I’m just looking to confirm all is still okay with the original plan and I’m  not paying for LD in Canada. I do understand, I do have to pay the pay per use rate for International (which I never need so it’s no loss). Thanks in advance. 

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