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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,098 Topics
3,961 Replies

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jokoodoConnector

asked in Plans & Add-ons

Pay-per-use roaming in the US

I'll be in the states for 9 days, and expect to use only texting and a small amount of data. It appears that pay-per-use roaming is the better way to go. I've removed US Easy Roam from my add-ons, but I'm not sure what else I need to do to ensure I have no Easy Roam and no other surprises. This is what my add-ons look like. Can someone confirm that I've done what needs to be done? Also, since I expect to use some data in addition to texts, I gather that I have to leave Mobile Data and Data Roaming set to on on my phone - is this correct?My add-ons$0 Call Control$0International Data Roaming$0Pay-Per-Use Intl Long Distance$0Koodo VoLTE Access$0International Voice Roaming$0Total add-ons per month$0

2201

1 year ago

ChloevBeginner

asked in Plans & Add-ons

new plan

Hello, i just changed my plan from 65$ 20GB to the new plan 65$ 30GB data and it says in my data usage that only 19 is available. why is that?

1042

1 year ago

NH34Beginner

asked in Plans & Add-ons

Downgrading a Postpaid Plan

Is it possible to change my plan so I am paying less? I have way too much data that I will ever use. Currently on $55 50 GB plan postpaid. Thanks in advance.

1184

1 year ago

Graham WhiteConnector

asked in Plans & Add-ons

Can Someone please clarify international pay per use data usage allotments?

Hello:As per most mobile providers the international pay per use data fees are as clear as mud.For the examples below are the data allotments per bill cycle (as SMS is clearly spelled out or per text) or for a 24hr period like some other providers?In other words if I am in the USA for 14 days during my bill cycle and use only 40MB of data in total will I only be charged $10 as its under the 50MB cap? I ask as iPhones appear to have data leakage issues irrespective of cell data and roaming being off. Example being 0.7kb in system services to find a new time zone and I’m tired of being charged 12-16$ for roam like home services when this leakage happens. Taking the SIM out or using Airplane mode is not an option as I have an elderly mother and I may have an emergency call. I also can’t access any Banking Info that requires sending two step SMS codes!!In other words its bloody frustrating. Any help appreciated.ThanksG Data USA→ $10/50 MB, charged on the first KB of usage up to 40

1844

1 year ago

guyrochBeginner

asked in Plans & Add-ons

Are incoming international sms free if I don't have that perk?

I currently have the Unlimited International SMS as a perk on my account. I’m considering changing my plan and using the Rolling Data as a perk instead (that is appealing). The thing is I will have to pay for “incoming” international sms? I don’t care about outgoing because I don’t really send any, but with 2-factor authentication up the ying yang nowadays and some of those will probably originate from outside Canada. Will I get charged for those? If yes, how much per “incoming” international sms?

1272

1 year ago

Patt N01Beginner

asked in Plans & Add-ons

New sim card on shared plan

I pay for my daughter's plan she lost her phone I have a new sim card and phone that I want to activate for her

1483

1 year ago

NThomsonBeginner

asked in Plans & Add-ons

Easyroam and an account with multiple phones

My wife and I will be travelling out of the country soon. We have our phones on the same account, but obviously have individualized plans. What I want to know is if we will both have to add Easyroam for $16/day or if we add it to the account and may both use it.

804

1 year ago

Andrew_L1Beginner

asked in Plans & Add-ons

Can I text outside of Canada (from within Canada) with no additional charges?

913

1 year ago

quickmapleBeginner

asked in Plans & Add-ons

Different number when I changed service providers

I switched to Koodo now and I was told the Sim card is being sent by mail. Meanwhile, I got a email to create a self serve account. When I created it, it has a different number. I haven't put the new Sim card yet. I need to keep my old phone number, how can I keep my old number when I switch to Koodo?

1741

1 year ago

ADES71Connector

asked in Plans & Add-ons

Additional phone with no sim or line

Hi everyone, I would like to get a phone for my daughter, but I want to keep mine, I don’t want to change. I would give her the new one and keep my old one. Can I don this, just get the phone without a sim card or new phone number? She will use it as a @ipod@…. no text or anything, just internet. Thank you!

2578

1 year ago

DukezBeginner

asked in Plans & Add-ons

Canada to USA travel

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

3522

1 year ago

Oscar_RoBeginner

asked in Plans & Add-ons

Question

I need to cancel a plan, how do I do it?

591

1 year ago

fahimkBeginner

asked in Plans & Add-ons

Checking Easy Roam usage

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

431

1 year ago

Jeff LewisConnector

asked in Plans & Add-ons

If I change my plan, so I keep my number?

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

937

1 year ago

draconusBeginner

asked in Plans & Add-ons

Stream+ for 28$?

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$?

1061

1 year ago

AsiaM53Coach

asked in Plans & Add-ons

Stream+

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

1102

1 year ago

hikerlarryBeginner

asked in Plans & Add-ons

password sharing on Netflix

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

1142

1 year ago

Les23Rockstar

asked in Plans & Add-ons

Texting and Long Distance

Greetings,I have a phone and data plan with the following addons: 1000 Intl LD min Bonus V2 Pay-Per-Use Intl Long Distance Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe. How can find out what my plan allows. This info does not appear to be findable from witihin my account.Thanks in advance.

2098

1 year ago

randallcracknellBeginner

asked in Plans & Add-ons

Stream+ activation with current Netflix and Apple+ subscriptions

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

891

1 year ago

GreyBeginner

asked in Plans & Add-ons

$3 charge for international free minutes add-on

We, too, were surprised to see the $3.00 charge on our February invoice. Looking back to our January invoice I did see the notification about this on the last page. Never did receive an email about this though! Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate? Is that correct?

1372

1 year ago

StaceyPorterBeginner

asked in Plans & Add-ons

Buying SIM instore and activating online

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation. Can I buy it in store and activate through self-serve online? Is it still $5 for the SIM in store?

2893

1 year ago

Christa KunkaConnector

asked in Plans & Add-ons

International Add-on

Hi,I was just charged $3.00 for the 1,000min International Add-on that has been free on my bill for the last forever. Any ideas why that would have changed this month? Thanks.

852

1 year ago

mb1952Ambassador

asked in Plans & Add-ons

Calling US from Mexico

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

1284

1 year ago

Johnny MacBeginner

asked in Plans & Add-ons

messaging

My plan says I have unlimited international messaging. Does that mean I have unlimited international texting? Thankyou

731

1 year ago

Mark Wilson

asked in Plans & Add-ons

shock free data alerts

Hello, i was checking my data preferences earlier this morning and noticed the following message “you have opted not to receive any messages when you have reached your limit” I tried calling in and while the rep was very helpful, I don’t thing he understood what I was saying, we are not getting notifications from this account and would like this Re activated, he confirmed we have shock free data activated and would not be able to go over, but as this is my daughters phone I would like this turned back on, can any reps help me (I have a 2nd phone on the same account and it doesn’t have this messaging ) I have included a screen shot thanks

1546

1 year ago

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