Plans & Add-ons

My voicemail just rings when i get calls, not going to voicemail 

my plan includes international calls but everytime i try to, it says that i should call 611 to fix it, can anyone tell me what i am doing wrong? thank you!

Hello there,I have a question regarding my current account. I still have a remaining tab balance of $480, which I am scheduled to pay off over the next 15 months. Additionally, I have a Tab Bonus balance of $226.20. As a loyal Koodo customer for over nine months, I am interested in paying off my remaining tab balance in one lump sum payment.However, I am unclear about what would happen to the remaining Tab Bonus balance if I choose to do so. I was informed that if the Tab Bonus balance is over three months old, I can pay off the remaining tab balance without having to pay the Tab Bonus balance. Can you please confirm if this is accurate or if there are any other factors that I should consider?Thanks

I wanna cancel some add-ons with me prepaid plan. But I can’t find the “Manage add-ons” link in the prepaid self service. I can only find the purchase add-ons link.Does anyone know how to solve it?

I upgraded my plan recently so I would qualify for Koodo tab on a new phone. After I switched over the promotional data add-on I purchased in February disappeared and I now have less data than before. I am now paying more money for less data per month.

I just received the SIM and I insert to the phone. It said SOS only. please help to reconnect my SIM. Thanks!Solved by using another new SIM card and changed SIM number

There is $15/unlimited calling in US but there are some exclusions. Would area code 719 in Colorado Springs be excluded? If so, what’s the best plan? I live in Canada. What about unlimited texting?

I am abroad and used data for Google maps. I see that the charge is $5/mb, so I'm wondering if I should now sign up for easy oam. If I sign up now, will I still have to pay $5/mb for the data I've already used today? 

i've lost my koodo sim and my personal handset, can i somehow order a koodo handset and add it to my sim contract? And get both the handset and a new sim card sent out to me?I’m located in Whistler with no vehicle so i’m not sure it’s going to be easy for me to go into a koodo store to get a new sim card :( But since i need a new handset anyway… can I possibly get it sent to me with the phone somehow?

So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were.  I have very much enjoyed my years with Koodo , is it time to switch?TksPete

Currently have a $50 12gb plan with a $3 25gb add on.I received a promotion where if I want a new phone Koodo will waive the rest of my tab. Went for a CPO iPhone 12 pro max on tab basic, which my plan was eligible for. However on the checkout screen it doesn't show my add-on anywhere.Anyone know if I would be sacrificing my $3 25gb add on if I commit to this phone and tab? It's really unclear.

While using Easy roam on a trip, will I have access to send/receive email ?

I currently have no data and pay for the data block so I can use picture messaging. If I switch to the current deal (which is the same price as my plan plus the data block) that includes 2 GB of data and remove my data block, will I still be able to send and receive picture messages if I run out of data? I have no idea how far the 2 GB will go at this point. I don’t want any extra charges if I go over the 2 GB.Also any hints as to how to manage the data, so that I don’t use it much when I’m off wifi, would be super appreciated!

HI, i’m a bit confused by Koodo’s easy roam. I’m traveling to eastern Europe. I will be in a few countries over 3 weeks. Is easy roam pay per use with a maximum of $16/ day? Does this cover texting, data, phone calls? Thanks

Hi!Any thoughts on the most economical way to add a talk/text only line for kid (brining your own device)? We hoping to add something basic just to be able to get in touch with him while if he’s out playing in the neighbourhood. Any ideas welcome!Jenn

If I pay $15.00 a month for complete care protection why do I have to pay $250 for replacement, when I can upgrade my phone if I pay my tab of $120. And why is it considered an upgrade to get the exact same phone but a different colour, therefore making the cost $400 should I have another accident in the future? And why am I penalized for the "upgrade" because the maufacturer doesn't have my exact phone? 

Can the $45 6GB plan be applied to a new phone if I decide to get a new phone? I’m a long-time customer just wanting to know. Thank you.

Hi, folks.  I just signed up for 4G.  I created a hotspot on my phone then used my tablet to access it, then ran a couple of speed tests, browsed for a few minutes, and played the first 15 seconds of a 480p video.  Now my account shows I’ve already used .8 of a gig?  Almost a full one third of my monthly 3gigs?  Something is wrong with this picture, as even viewing a 480p video for a full hour should only take up between 500 - 600 megs.  Anyone have any input on this?  Cheers.

Hello , help me there . Actually I wanted to cheaper and more affordable plan . I don't want this much actually . I attached a picture below . Please help me .  

Sorry, everyone, this is going to be fairly long and a bit complicated but I think you need all of this to understand the context of my problem(s).A few weeks ago, an app I had been using for months for work, Motive, suddenly failed to work properly. It said it was looking for my logs but just kept looking and not finding them and it can’t work properly without the logs, which are presumably in a database in the cloud. I wondered if I had exhausted my data booster, even though I hadn’t yet received the routine text that said I had used 90% of it. I checked and it turned out I had indeed used up the data booster. I also realized that I’d inadvertently set my phone to “do not disturb” a few days earlier. I’m guessing that’s why I didn’t get the text about the data being at 90% but it would be great if someone could confirm that.Naturally, I turned off “do not disturb”, bought another data booster, and assumed I was good to go for a few more months. That’s NOT what happened though! Everyt

Hi,I will travel in China for several months. I don’t need roaming minutes, data, outgoing SMS at all. I only need to receive SMS for some verification codes online. Will I be charged $14 daily easy roam fee? Or is it free to JUST receive SMS? Thx!

I am trying to activate the season hold plan but as I am already abroad, the call back option is not possible.  What are other ways to activate seasonal hold plan please?

When I go to this link, I can see the “Mobile Services” option on the “Self Serve” drop-down menu but as soon as I click on it, it takes me to the login screen and the option disappears once I am logged in.  So frustrating!For context, I’m trying to add Easy Roam but I just don’t see the option to do so anywhere.I’ve been chatting with the customer service (on facebook) for 2 hours now and they’re unable to help. Whatever option they suggest just doesn’t work for me. The chat assistant is so badly programmed and it gave me an option to schedule a call back after i repeatedly typed “call back” seven times. I’m just so frustrated. 

We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada!   suggestions?

When I’m logged into Self Serve, I go through the process to remove Device Car Complete and a warning prompts “Once a warranty is removed, it can’t be added again.” I select “I understand” and the page reloads and nothing changes. I try again and get the same answer. Please help me remove so I don’t get charged again. Thanks.