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Question

$25 for 1gb top up data is adding $13 for 100mb plan

  • March 31, 2023
  • 5 replies
  • 138 views

Neil Haydock

I have added top up data twice now selecting the $25 for 1GB but only 100mb is added each time. Please can you add the 1GB as needed. I have essentially spent $26 for 200mb so I would expect at least 800mb more data.

 

Please advise ASAP

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5 replies

Sophia
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  • Mobile Master
  • March 31, 2023

Could it be that your issue is related to this one? 

 


Neil Haydock
  • Author
  • Beginner
  • March 31, 2023

Yes its similar. I logged in and selected the attached highlighted (twice).

Unfortunately that thread doesnt really tell me how to resolve the problem:?

Thanks!

 

 


Sophia
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  • Mobile Master
  • March 31, 2023

I'll flag a rep for you 🙂


Bernard Koodo
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@Neil Haydock Hmmmm...while we look into this, we helped out. Can you pls take a look and see if extra data appears now on your end?


Neil Haydock
  • Author
  • Beginner
  • March 31, 2023

Thanks!