For my own curiosity, can anyone explain why there is a 45-day wait period to add a new line online?
I just switched from Virgin where my phone and my wife’s phone are on the same account. When I attempted to add a line through Koodo self-serve for my wife I was told I can’t do it for 45 days.
I find this frustrating and a little confusing.
Any insights as to why the 45-day wait period would be greatly appreciated.
+4
I think there was a restriction on a new account when you wanted to add a new line with a phone. It was there to fight against fraud, i believe. It should be fine if the line was a BYOD. If you want to add the line with a phone right now, I think you have to go to a Koodo kiosk.
I think there was a restriction on a new account when you wanted to add a new line with a phone. It was there to fight against fraud, i believe. It should be fine if the line was a BYOD. If you want to add the line with a phone right now, I think you have to go to a Koodo kiosk.
Thanks for the insight. The second line was a BYOD but again would be 45 days online. I had a scheduled callback from Koodo and they said it was to discourage fraud. The Koodo rep said they could add the second line and because a promotion was on they’d waive the $50 connection fee. So in the end it worked out but I would not have been happy about waiting 45 days or having to pay $50.
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