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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,066 Topics
  • 3,811 Replies
1064 Topics
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Colleen RyerBeginner
asked in Plans & Add-ons
Stream+ data

Does the Stream+ add-on include data usage or does it use my existing plan’s data?

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anuratnam999Beginner
asked in Plans & Add-ons
Data usage confusion

Hi there, I am new to Koodo and I was sure I have 20GB of data with my monthly plan. My phone itself says I have used 5.63GB thus far and the online account says 2.5GB of usage. I got an alert that I have exceeded my monthly allowance of data and I am unbelievably confused and worried about being overcharged. Please help. 

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CardinaleBeginner
asked in Plans & Add-ons
20BG for 39$ plan

Anyone know why a plan wouldn’t show for someone? I checked the legal and it says its avail for existing customers too, and I don’t have a tab anymore, but the plan won’t show as an option for me.  Assuming its a glitch with my previous tab account, but no number to talk to an agent and the callback time are egregious.  Thanks in advance!

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TonaBeginner
asked in Plans & Add-ons
Apple TV+ with your stream + plan

Website say I need to activate but when I click on it to activate I get the message this subscription through Stream+ plan has already been activate but website still showing not activated 

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Flo Koodo
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AlecWoodBeginner
asked in Plans & Add-ons
Stream + activation issue

Hello,  I have stream + and can not activate it. When I go to the mobile services tab in self-service  then scroll down to stream + where I would activate my accounts it states ‘ this serve is unavailable’ so I am unable to use it. What should I do?

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Flo Koodo
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Midnight2022Organizer
asked in Plans & Add-ons
Issues Setting up updated Visual Voicemail

Hello,I know that there was an update for the app visual voicemail. Well, I did get a message today. I didn't know that I had to update it. I did and I got this message on my android phone:How do I fix this? I tried to see if I downloaded the app on the Samsung Store or the Google Play Store and I couldn't find it (Perhaps the logo changed. I don't know. Can anyone help? 

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JhyoungBeginner
asked in Plans & Add-ons
Getting the current $39 for 20gb deal with current number?

I've paid off my Tab now, after two years.Currently pay $50 a month for unlimited mins, texts and 12gb data.I want to get the new deal which is $39 a month for the same with 20gb data, but using my current number that I've had for years. Is my only option to create a new line and have a new number?

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KuddlyKissesBeginner
asked in Plans & Add-ons
I Want to Buy a New Phone from Somewhere Else and Switch my Current Plan to it...is this Possible?

I already have an existing phone plan with Koodo, but want to get a new phone. However, I would prefer to purchase a new phone elsewhere (not through Koodo). Can I transfer everything (my plan: “Canada-wide Talk and Text $35” with $0, 3 gigabyte “add-on”) over to the new phone, keeping everything the same minus the old phone (could I transfer the old phone’s SIM card to the new one)?If so, what fees would I be charged?

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HydraOrganizer
asked in Plans & Add-ons
Charged for Add-on

Why was I charged for an Add-on that I didn't add? I would like the charge to be reversed.

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Wei-tingBeginner
asked in Plans & Add-ons
SOLVED Koodo cancelled my phone number without my permission. 8

I got the mail that I had cancelled my phone number? I didn’t call or long in to text any message to Koodo. Why cancel my phone number? If I did anything is it suppose to confirm with me ? Not just cancelled directly right??We’re sorry to see you go. You recently scheduled to cancel your wireless service on June 15, 2023, for the following phone number(s): 

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Frenchy JustFrenchyBeginner
asked in Plans & Add-ons
Can't remove Device Care Complete, it's not listed in my managed services

I’m trying to remove it but it’s not listed in my managed services per Koodo instructions. I can’t find it *anywhere* yet I’m getting charged for it. I have a call scheduled for tomorrow but I’m hoping to resolve this today. It shouldn’t be this hard.

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Darius Koodo
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PaulCeeBeginner
posted in Plans & Add-ons
Anyone else recive a "Welcome to USA" text (June 15, 2023)

Have had Koodo / Telus provider for years in same location.  Both my wife and I received a “Welcome to USA” text message and loss of service.  She uses a different provider, but that provider uses the same Telus network.  We both do not have a network connection still. (10:08am - 10:57am)Is (/was) there some kind of outage or upgrade?

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Moonlily99Beginner
asked in Plans & Add-ons
Do i qualify for “bring your phone” promo

I want to purchase a new phone from Koodo as I don’t have one now. Will I qualify for the “bring your phone” promo plan when I purchase the phone?

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Maggie-by-the-seaBeginner
asked in Plans & Add-ons
Device Protection

How do I cancel “Device Protection”?  It’s a monthly charge and I don’t need it now as I have a different phone with it’s own warrantee. 

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stevehuntBeginner
asked in Plans & Add-ons
What happened to caring for existing customers?

I have been a Koodo customer for over 10 years.  In our home we have 3 Koodo phones for 10 years+. My current phone is an Apple 8+. On Saturday I went to the Koodo/Telus store in Lime Ridge Mall, Hamilton and noticed a sign indicating 20 GB of data for $39.  My plan is 20 GB for $45 so I thought I would ask about this and maybe save a few dollars plus get some ideas about my next phone as my older Apple is going to be replaced in the coming months. The store was not busy - I believe it was between 5-6 pm when my wife and I entered.   We approached the nearest team member and asked her about the $39 plan after indicating we are existing customers.  She told us this offer was only for new customers, not existing customers.  Next I asked about what to expect in a new phone with respect to cost when the time came for me to upgrade.  She told me the new phone would take my cost to $104/month.  I asked how that could be as I am now at $45/month.  She said if I get a new phone I would need a

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That was nutsOrganizer
asked in Plans & Add-ons
Rollover data doesn't appear to work correctly

I recently changed from a 50GB plan to 75GB. According to my current status, I used less than 0.06GB last cycle yet I recently received a notification that only about 12.5GB got rolled over. I know that Barbie has asserted that “math is hard”, but hopefully there’s a simple explanation for how 50 - 0.06 = 12.5. The rollover last month was similarly unexpectedly small, so it’s not a one-time error.

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mcgautreauCoach
asked in Plans & Add-ons
Upgraded phone

I’ve replaced an old-fart flip phone with a smart phone on a second line. My choices are 250MB data or 40GB data, which I’ll never use in a million years. Is there no happy medium, say 4GB? And how do I inform the robot that the phone is new?

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clemonadeBeginner
asked in Plans & Add-ons
VOLTE/WiFi Calling

I have a phone that for sure can handle VOLTE/WiFi calling (I had it on Telus 2 days ago before I ported over to Koodo). It is a Xiaomi, which is not officially supported but certainly has the right version of android and that hardware to do it (as again, it was up and running just fine on Telus 2 days prior). I can not find the feature to add in my add-ons/plans. Is there a way to activate it on Koodo’s end? I thought this features was supposed to be automatic. Also, my SMS messaging on android is running fine, but my RCS messages are not going through despite it saying I was connected to the RCS service and was online. I investigated this further and it looks like the RCS in android’s default messaging act is still linked to the original Koodo SIM phone number. I ported my Telus number over to this SIM. Is there any way to manually override the original number Koodo gave to me? I never used it as I ported my old number over immediately. Many thanks for your time and consideration on

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Boa_Guy Koodo
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skywalkerConnector
asked in Plans & Add-ons
Unable to connect to Chinese phone network

Hi,Now I am in China and I activated the voice roaming and easy roam recently. But I still cannot receive any messages from Canada. Is there anything I missed?

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bluerayBeginner
asked in Plans & Add-ons
Summer Sale 2023 cannot change my plan

Hello. My current plan is 35/month with 2 gig of data, there is currently a summer sale for 39/month with 20gig of data.  however, when i try to change my plan, it doesn’t show this option, instead, it shows me the 50/month option and above.    why can’t i pick the 39/month option? 

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VTECMAN123Beginner
asked in Plans & Add-ons
How do i know if i will lose my add-on when i switch plans?

Hi there - there's a new plan that I'm looking to switch to.  I have a very specific add-on for long distance that includes Australia.  The new perk doesn't include it and I need to be able to call there.  How can I ensure I dont lose this add-on?

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mjschranzBeginner
asked in Plans & Add-ons
Can't add Unlimited Long Distance Calling Perk

Greetings, I recently transferred my number over to Koodo for the $39 for 20gb plan that included 1 free perk. I read the details about what perks were available which included Unlimited Long Distance Calling. When I login to self serve to add it though I only see two perks, enhanced voicemail and unlimited long distance text.Please help me in getting this perk added as it is the sole reason I transferred this number over.

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Dinh
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OwenFraBeginner
asked in Plans & Add-ons
Adding a line and transferring a number

I would like to add a line to an existing Koodo account; if I do this can I transfer an existing phone number to the new line? My partner has a phone number that I would like to transfer and have both of our phone under one account.

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Sophia
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MatteofotiaBeginner
asked in Plans & Add-ons
Not getting Text Offers

I never receive any text offers from Koodo, like the summer deal that I heard about that I want. how do I get these deals if I never receive text notifications with offers?

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Allan M
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GirlofthestarsConnector
posted in Plans & Add-ons
Downgrading a Plan

Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.

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