Plans & Add-ons

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

Hi there, I am living in Europe for one year but am returning to Canada for a couple weeks. I need to reactivate my paused phone number for this time, or buy a short term solution in order to use my phone when I am back in the country. Can someone please advise the best way to go about this? 🙏 💛 

I currently have 2 different phone numbers with Koodoo, and on one I see lots of offers to change my plan to (specifically $55 for 50g), but on my other number I do not have the same offers. Can I get the same for both?Ideally I would like the $39 for 20g for both, but I can seem to find that deal on either number. I do not want any new phones, I want to use what we have. 

Recently, I switched from my previous plan to a reduced speed but 75 Gig plan. It included 2 perks (international minutes, which I had before and which are super important to me, but would cost another 10 bucks if I  lost them).  I am thinking of switching phones. The only one on Koodo’s website that I am half interested in (Why is the new Motorola Edge not available????) is the Samsung Galaxy 23 (although I am so done with this annoying Samsung A52). At first every attempt that I made of buying a phone on Koodo’s website with tab resulted in a ‘you can’t keep your plan with this offer’ message. Now it says I can keep my plan, but ‘you can buy perks after purchase’ … To me that sounds like I will be loosing my perks, which I consider part of my plan.(BTW the number of phones available has markedly decreased or am I seeing this wrong? Do they really want us to sign up with TELUS? Is that it?)

BONUS8GBX6M - does this promotion work on prepaid plans?  We can not seem to get it working.  Thanks

If I change to this plan will I still get charged for raoming fee when I’m in the US and calling US phone number or Canadian phone number ?

Hi all. I’m a pre-paid customer and I received a text offering 12GB per month for $30 on a post-pay plan. I was given a promo code too. But then I saw the dreaded “Conditions apply”. I can figure out how to activate the new plan, but I can’t see the conditions. It looks like I’d have to activate the plan BEFORE I can see the conditions. The plan is not listed as a standard plan.

I recently switched to Koodo and have been trying to set up a second line to my account online to transfer my daughter over to Koodo and keep getting stuck.  I get as far as them sending me a verification code and when I enter that the screen goes white and nothing happens.  I want to do this online so I can avoid the extra charge in store to get a SIM card.  What could I be doing wrong?

I am Just wondering how many lines can be added to my account ? I have 5 right now and wanted to add one for my elderly mother but it is saying online i can not  add anymore lines 

I have someone coming from Europe with an iphone 14I want to get them a prepaid Koodo account and a Canadian phone number.I cannot figure out how to do it  online.  Is it possible  ?Thank You, Rob

When is koodo going to have 5G public mobile now has it Virgin has it even freedom? Let's get it together here guys

 Two days ago I get this offer for $39 25gb data and switch to this plan asap(from a 3gb plan). And I receive shockfree message within a day and i see my usage shows i only have 2.5gb instead of 25gb. I schedule a call back with an agent however he said everything is correct it is just a display error from gb to mb?Because i need data so i instantly add an 3gb afd-pack, it shows i have 5.5gb now. Is there a bug for this new propotion plan???need help and what to know what happened! thank you guys!

Hey!Due to family and mirrage reason, I have to live outside Canada, however I really dont want to lose my phone number. So to keep it minimum, My current plan is $35/mon for 3gb data, And I will be back to Canada for 2 months, however currently for change my plan the only options are from $50 - $60. So I guess after I change my plan to $50 for following two months, however will no longer have $35 plan. $50/mon for just keep the number seems a lot. I acknowledge the sesional hold, however I may be outside Canada for more than 12 months. Pleasse give me any suggestion!!! Thank you everyone!

I just change my plan this afternoon to 60GB at 5G and billing cycle ends every month on the 14th. Somehow, i started receiving usage notifications later today saying i almost used up my data which is only 8.9G (6G from monthly plan and 2.9 rolled over from last month). I am very confused, as I have checked a few times my plan and am sure it includes 60GB data. Hope anyone here can help me. Thank you and appreciated. 

Hi,I would like to get access to vowifi functionality (device sadly not supported, even though this was the sole reason for switching from Public Mobile). How does one go about getting their IMEI whitelisted?Thanks!

Hi, I switched over to Koodo from Rogers last night and I was told that I won’t access the full data (40GB) until the next billing cycle starts and instead the data gets prorated for the remaining days of the current cycle. However my account make it looks like I have 40GB now already.        1. Is this just a glitch in the system?Also,How is it that my account says “3 days left” when it is Aug 11th today? Isn’t today counted? Isn’t it Aug 11, 12, 13, 14 = 4 days left?  Thank you in advance.

I am leaving the country for several months and would like to reduce my plan to bare minimum , just to keep the number and receive text messages. This option is not available on Self Serve. Please advise.

Greetings, I have a question regarding easy roam that the website is not completely clear on. If I have a plan that gives unlimited calls within Canada, unlimited texting, and I have added Easy Roam prior to leaving. When I arrive in the USA will I be able to call friends on their American phone numbers or will I be charged long distance? Does this also extend to text messages?

on Friday evening I received a message I had 33348 mb (33.3) GB. Yet only 6.6GB was rolled over. Why was the 33.3 GB not rolled over?

I'm looking at adding a talk and text plan to my account  for my child. The plan Koodo has is $15 250MB 100 min Plan - 3G speed(I believe it includes unlimited text) I was about to add the account when I noticed it only offers 100 minutes of calling.1. What happens after the 100 minutes?2. Can my child not call me?3. Can I add unlimited calling? I couldn't find an add on or top up in the online ordering process.  

I want an additional sim on my current line only for data

I added on the unlimited international SMS perk.  I believe this means that any SMS sent from Canada to me while I am travelling outside of Canada is free.  Is that correct?  Will I be charged the $16 roaming fee when I turn on my phone to read it?

Hi. When I recently reviewed my previous bills, I found out that some of my add-ons have been automatically changed. For example, in the previous bill I have 2 add-ons called $12/Day US Easy Roam and $15/Day Easy Roam INTL, which has become Easy Roam US -- PayPerUse Access On and Easy Roam INTL -- PayPerUse Access On respectively. I wonder if they are the same add-ons just with different names or they are actually different. Thank you.