Phones & Devices

Hi all,since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot.  Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?

Hi there! just ordered 2 SIM cards for my kids.  Received them in the mail.  How do I know which card belongs to what phone number?

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now? 

Bonjour j'aimerais s'avoir pourquoi c'est écrit 32 go sur l'annonce du téléphone que j'ai acheté,alors que le système du téléphone de base prend 13 go ??? Les informations sont mensongères En général quand ont écrit 32 go le téléphone doit avoir 32 go 

Ported over my number yesterday from rogers . New phone with Koodo . Since then, no calls or messages can be received but I can make calls. Can someone help???? Not receiving any calls at all and freaking out normally it takes a couple hours only  restarted a few times too. 

Is there any way to retrieve and download deleted text messages?

When one of my contacts calls my iPhone via Facetime audio or video my phone with a Koodo SIM will automatically answer without me accepting the call. This behaviour only started when I switched my SIM to Koodo.Both Facetime and Messages switch GUI controls are ghosted so it seems like these two settings are locked as I cannot tap for additional details. This behaviour only started when I switched my SIM to Koodo.How should I disable auto answer Facetime calls when my iOS settings are locked?

Hello Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

Just upgraded my iPhone and changed carriers but kept my phone number. Now I can’t receive iMessages unless I text them first. Any idea why?

It’s simple, my mom needs a new phone, I like my current phone. I have a plan that qualifies for Tab Mid but she does not.  Can I purchase a phone on my account and let her use it with her current sim card?

I'm having this issue for the past 2 days , I can't make or receive calls. I can't even access my data. Please see the image and let me know what are your suggestions. Thank you

At what TIME will the Galaxy S21 receive One UI 4 on November 23? (EST) Is it 1 am, 2 am, etc.

I'm wondering when Android 12 with One UI 4 will be on the Galaxy S21? (carrier: Koodo)

Hi,I want to upgrade my Samsung phone.  My current phone has  a micro sim card, but the new phone has a nano sim card.  Will I be able to put the old sim card into the new phone?

I get this Poco F3 cellphone and i have a problem to send and receive MMS. I tried the problems solution in the community and didn´t solve my problem. I can find help from a Koodo support team member?

It doesn’t give me the option to deny the warranty when trying to buy new phone 

I’m an existing Koodo customer, and want to upgrade my phone. But I do not want to use the Tab feature, I want to purchase an unlocked phone elsewhere. But when I try to select the “bring your own phone” option, it says unavailable??? 

Does anyone know if a US Galaxy S8 originally locked to ATT will work on Koodo’s network?

I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront.  I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.

I’m shopping for a new phone and the Nord N200 has caught my eye. Is this phone guaranteed to work with Koodo?

I just bought this phone today, and was going to log in to facebook.  I couldn’t remember the password so when i went to get it the phone went off.  When I got back to it I had to put my password in and should have written it down.  Do I have to go back to where i bought it? 

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

I just joined Koodo and when I tried sending a message in my previous group chat it said “Your SIM does not support multimedia messages”. Is this a koodo thing? If so I’m leaving immediately. 

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

Hello. I own a Google Pixel 3A that I purchased second hand. I purchased it with the intent of loading a different operating system on it. This process has a step that requires a setting called “OEM Unlocking” in the phone to be turned on. You can find it in the developer options.Just to be clear, this is a setting within the operating system, and NOT SIM / Carrier unlocking. I am able to use any SIM card on the phone, there is no issue with this.Unfortunately, the setting called “OEM Unlocking” is not only turned off, but greyed out. I am not able to toggle it on. There is a  piece of text under it that says: “Connect to the Internet or contact your operator”. Connecting to the internet does not fix the problem.Therefore, I am led to believe that the reason it is disabled is due to Koodo. The person I purchased the phone from says that their carrier was Koodo. I’m not sure what happened or why- but it seems to be the only source I ca