Phones & Devices

I heading to Florida for 6 weeks and I will need data for about 5 days travelling down and 5 days travelling back to book hotels, traffic, etc.If I buy two Telus prepaid 5 day unlimited data, phone and text SIM cards for the drive (down and back) can I put my Koodo SIM card back in my phone once in Florida to see any incoming text messages? Or do I have to be in Canada in order to have Koodo SIM card connect? If I can put my Koodo SIM card back in my phone when in Florida do I need to activate the Easy Roam to see text messages? Do I need to have data still on?Telus SIM card is cheaper than paying $9 a day x 5 days x 2 both drives.Thanks

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I’m currently on a plan with 12GB data and 4G/LTE, etc. I have tried resetting my phone, resetting my network settings, re-inserting my SIM card, and gone through Koodo Assist twice now. I have requested callbacks twice, and in the midst of the initial agents transferring me through to someone who can help me with my tech issue (to the tech department), I got hung up on both times. I have now wasted 3 hours of my life.I would like to know if anyone has had a similar network/data usage issue, as I am getting very frustrated. I have made sure all my settings for Data are on and I’ve tried resetting everything twice now. Nothing seems to work. Also, if there’s an email or a phone number I can call for customer service, it would be greatly appreciated if that can be provided. 

I ordered a phone last week, it was approved right away, said that it would ship in 3-5 business days and that I would get a tracking numberI’m now at 6 ½ days with no communication, is this normal?How can I find out what’s going on?

Hi would anyone know if the Koodo  sim card work with the samsung note 9  i wanna give me teenager son my old phone and that is the Note 9 and i just wanna confirm the sim would work before setting up a koodo account thank you.

Is anyone else having problems with their S21+? Mine randomly shuts off and apps keep crashing

I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN. I called support and they have no clue what i am talking about. Has anyone had this issue before and is there a way to fix it, I have the unlock code and it asks me for a new unlock code and i put one in and it says that’s its invalid. Again Tech support cannot help me. They said i need a new SIM card? Can anyone advise me on this?

Can anyone confirm that VoLTE works (is supported by Koodo) on a Pixel 6 (or 6 Pro) purchased from the Google store (i.e. not from Koodo)?  [VoWiFi would be nice too but my main interest is VoLTE]I just re-checked the supported device list and Pixel 3 through 5 are listed by not 6.  I’m *assuming* that 6 and 6 Pro will be supported as well and the list is just out of date, but would like confirmation (while I continue to wait on my Google preorder that keeps getting pushed back--thanks Google...)Thank you in advance.

I changed my plan and ordered a new phone online, since then some of my apps no longer work on mobile data. I haven't recieved the new phone yet. 

Anyone know if the deals here are roughly the same for the s21+ my local Walmart has one but dont want to get it there if the 0down is only online  

Hi, my Android Samsung phone has stopped receiving texts and calls. No settings have been changed and it was previously working. Data is working. I can't receive a scheduled call back as not receiving calls, so unsure how to resolve it. Have tried all suggestions on google search: clearing cache, changing APN, downloading Google messages app, restarting, turn off and on etc etc.Any help would be appreciated Thanks Todd

Would an eSim from Koodo work with a Pixel 6 Pro bought from Google store?

I just received my Koodo ZTE home hub.  I can’t figure out how to install the SIM card.  It looks as though the tray is recessed, but I can’t seem to get it to pop out. 

The volume on my phone won't work

Hi all,since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot.  Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?

Hi there! just ordered 2 SIM cards for my kids.  Received them in the mail.  How do I know which card belongs to what phone number?

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now? 

Bonjour j'aimerais s'avoir pourquoi c'est écrit 32 go sur l'annonce du téléphone que j'ai acheté,alors que le système du téléphone de base prend 13 go ??? Les informations sont mensongères En général quand ont écrit 32 go le téléphone doit avoir 32 go 

Ported over my number yesterday from rogers . New phone with Koodo . Since then, no calls or messages can be received but I can make calls. Can someone help???? Not receiving any calls at all and freaking out normally it takes a couple hours only  restarted a few times too. 

Is there any way to retrieve and download deleted text messages?

When one of my contacts calls my iPhone via Facetime audio or video my phone with a Koodo SIM will automatically answer without me accepting the call. This behaviour only started when I switched my SIM to Koodo.Both Facetime and Messages switch GUI controls are ghosted so it seems like these two settings are locked as I cannot tap for additional details. This behaviour only started when I switched my SIM to Koodo.How should I disable auto answer Facetime calls when my iOS settings are locked?

Hello Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

Just upgraded my iPhone and changed carriers but kept my phone number. Now I can’t receive iMessages unless I text them first. Any idea why?

It’s simple, my mom needs a new phone, I like my current phone. I have a plan that qualifies for Tab Mid but she does not.  Can I purchase a phone on my account and let her use it with her current sim card?

I'm having this issue for the past 2 days , I can't make or receive calls. I can't even access my data. Please see the image and let me know what are your suggestions. Thank you