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All discussions about other Koodo-related topics.

  • 1,015 Topics
  • 3,915 Replies
1014 Topics
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NecromancerConnector
asked in Other
Reception for calls

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

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Ange1035Beginner
asked in Other
pausing Plan

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?

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noinfokoodoConnector
asked in Other
koodo - gps????????????????????????

does koodo have any phones with gps built in????????????????????????????????

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KwamekAmbassador
asked in Other
Can I reuse my old phone after putting the sim in another phone

Hello Community, I am changing my phone Galaxy Note 5 for S22. Truth is the Note 5 has worked for me perfectly fine for about 7 years now but since it is built with 3G technology, I cannot install some apps at the moment. I went for S22 and about to change but will still keep my Note 5 handy 😍 So my issue is, after registering the S22 with my current SIM, assuming I want to reuse the Note 5, would that be possible? Any opinion is welcome. And thanks in advance for your help.

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KwamekAmbassador
asked in Other
No Stylus pen with Galaxy S22?

I don’t have the privilege of visiting any shop for physical verification due to where I reside. So I ordered S22 online. But frankly, the ad I watched showed that Gal S22 has stylus pen. I came to love the S pen so much having used the Note 5 for so long. It’s a very handy way to scribble quick notes for reference. The previous ads ( videos) I watched or read and the pictures seemed to suggest the S22 has the S Pen but I am at a loss now. The online phone I ordered got delivered and my joy is kind of short lived: 1. the S22 phone is too small than I envisaged (the Note 5 size is really preferable) and then 2., no stylus pen Am I the only one with the wrong notion or understanding that the S22 come with Stylus pen? Did the tech writers ( marketers) hoodwink us ? What am I to do at this point now? Can I return the phone due to the deception? Quite confused at the moment.

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iRobertAdvisor
asked in Other
Koodo US partners will no longer support 3G effective July 1, 2022

My Google pixel 3a settings are indicating VoLTE and ‘preferred network type’ as LTE. (My understanding is LTE is a variation of 4G.) AND the phone works fine. Separately Koodo on June 28 sent me a text msg: “our US partners will no longer support 3G mobile devices. You’re currently using a 3G phone that connects to 3G networks. To stay connected in the US you need to replace your phone with a 4G or 5G capable phone. Could someone pls reconcile the conflict: LTE is working fine and ‘need to replace your phone’. Thank you, Bob.

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tomlee0121
asked in Other
Do unsuccessful calls leave record? I need to retrieve a number.

Hi everyone, So, yesterday I met a long lost family friend on the subway and got her number. I was super excited because we lost touch for a long time. Without thinking I called the number to save it while I was going out of the subway, The call failed since I didn’t have signal and I lost the number! I’m really devastated because I really need that number. Thus, do you know if failed calls also get recorded in Koodo’s database? Thank you.

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Timo Tuokkola
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Catgirl150Coach
asked in Other
iphone 12

I have an Iphone 12. When I get calls from my contacts the phone rings. If it’s an 800 or 866 number, there is no ring and it goes straight to voicemail. I don’t have do not disturb on and silence unknown calls is off. Anyone else had this problem. Is Koodo down?

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SuperNedAdvocate
asked in Other
Big Data use....not by me?

In the past week all of the sudden there are some large data uses on my phone. I normally wouldn't even check but got the notification that I've somehow used 50% of my data after nine days. Nothing has changed, no new apps. Numerous 100mb, some 300mb and even a 500mb block at a time when I was driving to work so wasn't even on my phone. What the heck is going on?

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DarcyM1Beginner
asked in Other
plan upgrade delay?

i just upgraded my plan last night to include 20GB data, under my account my current plan shows $65/month and the 20GB i was expecting yet when i check my usage, it’s showing me i’ve used 1 out of 2 GB (my old plan) up under current billing cycle which ends tomorrow on the 6th of July… can anyone explain the discrepancy between my current plan and the useage sections on my account??

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mlafortuneBeginner
asked in Other
How do I cancel my phone plan, without access to a phone

I can’t make phone calls right now, how do I cancel through just email or something?

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Sophia
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Miranda BConnector
asked in Other
Call Forwarding - Voicemail Not Picking Up

Hi there! My work has setup that my extension from the business number is redirected to my cell number. If I’m available to pick up, the call goes through no problem, if I don’t pick up it won’t go to my cell voicemail. They are using a Rogers Unison system and I am on Koodo. Any thoughts? I’m not even sure how to ask the question! Thank you! Miranda

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knh517Beginner
asked in Other
Disappearing Data

My data disappeared this morning and I can’t understand what happened. I received a text this morning that I’d used 50% of my data for the month. My billing cycle rolls over on July 16 so this is quite early for me to get this notification as I have 12GB of data and only use about half of it per billing cycle. About 20 minutes later, I received another next saying that I have used 90% of my data. Two minutes after that, I received a third text saying I’ve used all of my data and my data was now shut off. I was working when I received these texts and sending a few messages via facebook messenger; there’s no way I used up 6GB of data in this time frame. I’ve tried reaching out to koodo assist and I’ve tried calling the number but I’ve gotten no responses. I don’t want to pay extra for data unless I actually used that much data this month. I don’t use data to stream anything and I’m connected to wifi most of the time.

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Webnomysis
WebnomysisBeginner
posted in Other
Webnomysis

Webnomysis is a reputable website development company with offices in the USA and India that can help you build a powerful brand. We offer cutting-edge web development and website design solutions to give the client's products and services a large audience. Our user-centric websites and marketing approach help the client's website interact and attract visitors. A website building company with over 10 years of experience, Webnomysis, serves clients worldwide. With the help of our competence in website design and comprehensive website branding strategy, we deliver specialised web design for your business to help you achieve the objectives of that website. While maintaining the highest standards, our services are very reasonably priced. We ensure that your website is complete with the greatest quality and most reasonable pricing as one of the top web design company in the USA. We have worked with both small and large-sized businesses to expand online in order to receive the best possible

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Webnomysis
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hansrajcaOrganizer
asked in Other
Apple Watch Plan

Does Koodo have plans to offer watch plan since competitor Virgin has started offering one? I have an Apple Watch and would gladly switch if it’s offered.

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ChristinaAdvocate
asked in Other
delivery

I'm waiting for my new phone it's being delivered by UPS and all of the sudden now the tracking says this. Does anyone know what this means?

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Anonymous
asked in Other
When calling cell from landline, cell doesn’t ring, goes straight to voicemail

My Cell is with Koodo, but I also have a landline with Telus. I used to be able to call my cell from the landline when I couldn’t find my phone. (I live by myself) But now it goes straight to voicemail on cell, doesn’t even ring. I spent some time with Telus tech support and both phones are in working order. Telus says the problem is with the cell. So after spending 40 mins on hold ( unable to stay on hold at the time) the tech I was talking to said that the phone needs to be reset and he was going to put me on hold with a different tech, who could reset the phone. So I am wondering if there is a simple solution or get another call back from Koodo? Thanks, Wendylea

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Nezgar
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DanieBeginner
asked in Other
Note 9 and 3G?

Hi - I got a text saying my phone (Samsung Note 9) will not work with US partners after July 1st. This phone is 4G / LTE so why did I receive this text?

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mriouxBeginner
asked in Other
eSim voucher

can i use an eSim voucher on an iphone7

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Allan M
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mhille07Organizer
asked in Other
Currently on prepaid can I switch to postpaid when I'm not in currently in Canada?

So I made a mistake of adding roaming boosters on my prepaid account and then found out that I couldn’t even use it since it’s only available in Canada and USA (only found out when I got to my destination), so now I don’t really know what options I have for either converting to postpaid or something since I need my number to be able to do my online banking since they don’t send 2FA on like an email or an app authenticator p.s. it’ll be awhile before I get back into Canada

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GoldenGirlNBeginner
asked in Other
Forwarding to my phone says "blocked"

I recently started volunteering at a crisis line. During out shifts calls are forwarded to our phone numbers via a private line. Callers call a public number, select 1 to access the crisis line, and then are patched through to us. However when I am on call the calls are blocked - it says "Sorry the line is busy" even though I'm not on the phone on my end. How can I solve this problem?

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ChristinaAdvocate
asked in Other
order

I have been a Kudo customer for at least 6 years I'm upgrading my phone and it says order being reviewed what does this mean and why

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RM77Beginner
asked in Other
sms validity period

Sent a text to a buddy who is overseas, and was wondering if he will receive it. I’ve read that it will be deleted if it can’t make it to the intended receiver after 24h 48h or even 72h is this true?

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yurkorOrganizer
asked in Other
What is koodo default call barring password?

I am trying to activate koodo sim card call barring features on my Samsung phone. It is asking for password and nothing works. I tried no password, 1111,0000,1234,5678 and many others. Do you have any idea what is koodo mobile default call barring password? I never use it before, I never set or changed sim card pins.

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Kate.needs.helpBeginner
asked in Other
Sim card not reading

Help, my sim card just stopped working. It says its not in my google pixel which I have had for awhile now. Sim card reads in my old phone no problem. Doesn’t need to be updated, have reset the phone many times, no calls in or out. What can I do?

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