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We just moved to Goderich 3 weeks ago.  If we get or try to call anyone the call gets dropped or they can’t hear us and hang up.  It has been impossible to actually talk to anyone at koodo to get this resolved.  Koodo assist is a joke!!!!  I finally went thru all hoops and had to book a call back ….for 2 days later.  I waited for the call even ran outside with my phone when koodo called ...the call still got dropped.  Riccardo from koodo called back but couldn’t hear me so he hung up. Then he called back but it went right to voicemail.  He leaves a message saying he called 3 times and I didn’t answer!!!!!!  Then..the next day they send me a text asking me to rate Riccardos service and was my problem resolved.  I answered poor to all questions .  Then a text comes in and says text back additional information.  I type it all out hit send...text comes back saying to book a call via koodo assist!!!!!!!!!!!!!!!!!!!!!!  This needs to get resolved or I am cancelling all 3 phones and going wit

My wife and I purchased new phones yesterday.  She received her extened warranty documentation by email.  I have not received my extened warranty documentation yet.  I contacted Asurion and they connected me with Koodo.  Once I was in contact with Koodo it connected me with Koodo Assist, even though I said I didn’t want to be connected to Koodo assist.  How do I go about getting my extened warranty documentation?

I am trying to transfer my number from Telus to Koodo. I have followed everyone of the instructions on self serve and it keeps saying my account number is wrong and it’s not, I even tried entering the account number only, the imei number only, and both numbers and nothing is working. Any suggestions, I have 3 numbers to transfer over from 3 phones 

Hi there, I lost my SIM card while overseas and need to get a replacement. I understand it is as easy as finding a local Koodo store to seek a replacement although there are no Koodo Stores near me. Am I able to get a replacement through a Telus store as there is one in my town? 

so my email i used when i started with koodo got deactivated and i am not able to get emails from koodo is there a way to change what email is the owner email ?

Good day all..   Quick question…   I have a koodo prepaid account and a koodo mobile account.   I want to cancel my prepaid account and replace my current  cell # number from my Koodo Mobile account and use my preplaid cell # instead.  Can it be done?… and how? 

Is it possible to find the text messages history with numbers and dates of texts similar to the phone call history on the bill?  Looking through the comments, it looks like there is a “message history app?” Can someone please direct me on this?

I need someone to call me back. I tried to schedule a call back and the earliest time available was TOMORROW AT 9:30 PM. I am very dissatisfied with the customer service. You need to bring back live people and stop with this virtual assistant garbage. It should not take this long to reach Koodo.  I'm paying over $200 for my services and have been with the company for something like 10 years. I would appreciate a call back TODAY regarding my question about conference calling. This question is for work and they don't understand that it takes a long time to get a response from your company since the level of customer service has dropped significantly in the last two years. 

I'm trying to switch from a postpaid plan to a prepaid one. I selected transfer existing phone, but it does not give koodo as an option so I cannot proceed beyond this. The Q&A section has a link, but that just brings you to the home page. What do I need to do to transfer the number?

Can I buy a sim card at a retailer and install myself through self serve.  Short on time to wait for snail mail.

I am wondering if there are any discounts with koodoo for people that are handicapped like with telus?

I have a Motorola one 5G ace and it was advertised as being able to take phone calls in the rain with no problem. Yesterday I took a phone call while it was lightly drizzling and now my phone says that there's liquid in the charging port and it refuses to charge. I'm pissed off because I bought the phone because it was water resistant and clearly it wasn't. I need someone to help me considering this is not just a personal phone it's a work phone as well.

Where can I buy an eSIM voucher for a prepaid plan?Support agent at call centre says there’s a specific eSIM voucher for prepaid.Two Koodo stores (Fairview and Parkway) said they’ve never seen a voucher specific for prepaid.Anyone knows how to change a prepaid service from SIM to eSIM?Cheers.

Hi i lost my phone and forgot my voice mail password .what can i do??please help

Can i still call and text koodo customers for free if i change from koodo to telus

Agree totally with Frustrated more. Have had to spend my own money and time to visit a Koodo outlet twice to resolve a problem where I couldn't receive any calls or texts for 2 days. Not happy at all that there's no one to talk to. Really bad customer service and I'm out a few more bucks and 2 days of missed calls. Will change carriers within a month.

If I make a toll free call but I have unlimited calling will any charges be applied? 

Why am I getting so many calls from a number that starts with V?when I look at it it is from random phone numbers I don’t recognize.can,t Koodo or Telus do something to block these??????

On weekends usually experience more difficulty obtaining service than weekdays.Appears to be planed & routine., Friday night to Mon morning. To have better service on weekends is there an extra charge?

I am unsure as to why I am using so much data. This morning at 10 I added on an extra 500 and its gone!! I checked my email for less than 3 minutes and that was it!! I’m confused….

was texting away like normal. texted, put the phone down. a minute or two goes by and i receive a text. i look at it, swipe so i can reply and it says my code is wrong. Its a swipe code with the dots on the screen. Ive tried it over and over and restarted the phone and tried again. currently my phone is off and im a bit frustrated. What happened ? is the system down ? did my phone change on its own ? 

I'm currently on a 12GB 4G plan that is not capped, I see a newer plan for $60 with 20GB but it says it's now capped at 100Mbps.You think it would be a noticeable difference for a heavyish user?Did a speed test and it was around the 360 down and 60 up mark though that may mostly be bogus, just not sure if I should make the switch if quality of use goes down. 

I have a Koodo Wireless Home Phone since 2016 using the ZTE WF721. Now lately the phone line keep getting disconnected while on the phone. We noticed the signal status bar goes to red or sometime 1 bar. We usually get 4 bars in the past. I have to turn the unit off and wait 10 sec to turn it back on and it will goes to 4 bars. I been doing this quite frequently lately. Why is your signal keep dropping?

I’m having trouble referring a friend. I log into my account and click on the box that says Refer a Friend - Start Referring and nothing happens.  I see my referral code but nothing happens when I click on the box

Hello everyone,I just came to Koodo and looking to get resolved my request of charging the caller ID to something like nickname . Is there anyone that can answer to my question or can help me to resolve that issue? It’s very important for me to replace the official registration name with my Nick name.