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All discussions about other Koodo-related topics.

  • 946 Topics
  • 3,692 Replies

946 Topics

H
hansrajcaOrganizer
asked in Other

Apple Watch Plan

Does Koodo have plans to offer watch plan since competitor Virgin has started offering one? I have an Apple Watch and would gladly switch if it’s offered.

2
H
2 years ago
C
ChristinaAdvocate
asked in Other

delivery

I'm waiting for my new phone it's being delivered by UPS and all of the sudden now the tracking says this. Does anyone know what this means? 

2
C
2 years ago
A
Anonymous
asked in Other

When calling cell from landline, cell doesn’t ring, goes straight to voicemail

My Cell is with Koodo, but I also have a landline with Telus. I used to be able to call my cell from the landline when I couldn’t find my phone. (I live by myself) But now it goes straight to voicemail on cell, doesn’t even ring. I spent some time with Telus tech support and both phones are in working order. Telus says the problem is with the cell. So after spending 40 mins on hold ( unable to stay on hold at the time) the tech I was talking to said that the phone needs to be reset and he was going to put me on hold with a different tech, who could reset the phone. So I am wondering if there is a simple solution or get another call back from Koodo? Thanks,Wendylea

2
Nezgar
2 years ago
D
DanieBeginner
asked in Other

Note 9 and 3G?

Hi - I got a text saying my phone (Samsung Note 9) will not work with US partners after July 1st. This phone is 4G / LTE  so why did I receive this text?

2
D
2 years ago
M
mriouxBeginner
asked in Other

eSim voucher

can i use an eSim voucher on an iphone7 

1
Allan M
2 years ago
M
mhille07Organizer
asked in Other

Currently on prepaid can I switch to postpaid when I'm not in currently in Canada?

So I made a mistake of adding roaming boosters on my prepaid account and then found out that I couldn’t even use it since it’s only available in Canada and USA (only found out when I got to my destination), so now I don’t really know what options I have for either converting to postpaid or something since I need my number to be able to do my online banking since they don’t send 2FA on like an email or an app authenticator p.s. it’ll be awhile before I get back into Canada

10
M
2 years ago
G
GoldenGirlNBeginner
asked in Other

Forwarding to my phone says "blocked"

I recently started volunteering at a crisis line. During out shifts calls are forwarded to our phone numbers via a private line. Callers call a public number, select 1 to access the crisis line, and then are patched through to us. However when I am on call the calls are blocked - it says "Sorry the line is busy" even though I'm not on the phone on my end.  How can I solve this problem? 

4
G
2 years ago
C
ChristinaAdvocate
asked in Other

order

I have been a Kudo customer for at least 6 years I'm upgrading my phone and it says order being reviewed what does this mean and why

2
C
2 years ago
R
RM77Beginner
asked in Other

sms validity period

Sent a text to a buddy who is overseas, and was wondering if he will receive it. I’ve read that it will be deleted if it can’t make it to the intended receiver after 24h 48h or even 72h is this true?  

2
R
2 years ago
Y
yurkorOrganizer
asked in Other

What is koodo default call barring password?

I am trying to activate koodo sim card call barring features on my Samsung phone. It is asking for password and nothing works. I tried no password, 1111,0000,1234,5678 and many others. Do you have any idea what is koodo mobile default  call barring password? I never use it before, I never set or changed sim card pins.

9
A
2 years ago
K
Kate.needs.helpBeginner
asked in Other

Sim card not reading

Help, my sim card just stopped working. It says its not in my google pixel which I have had for awhile now. Sim card reads in my old phone no problem. Doesn’t need to be updated, have reset the phone many times, no calls in or out. What can I do?

2
K
2 years ago
M
MS2022Beginner
asked in Other

Help - no coverage in Europe

Hi, I’m travelling through Europe and have no coverage at all “no service”. Previously when I travelled I’d always get messages  ‘Welcome to Country. The name of the carrier (e.g. T-Mobile) and the rates’ and could use the phone as is. This time when arriving to Germany nothing, transferring to Spain, nothing.The only difference is that previously I had Samsung and now Apple 12 - same sim card. I did all the IPhone troubleshooting (restarting, replacing simcard, resetting network settings but nothing works. It possible that it’s blocked by Koodo but I have no way of contacting them as they only way I was able to get to is a call-back which isn’t an option since I have no coverage.I have wifi and whatsapp.How can I get in touch with a Koodo rep? PS. the airplane mode is also disabled Thanks!

2
Bernard Koodo
2 years ago
E
eethanshireConnector
asked in Other

How to subscribe to text mailing list

I found the opt out mailing list form, https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en however, I wish to be added to the text mailing list for offers and deals. Can’t find any form to input my phone number 

3
A
2 years ago
S
SyedDBeginner
asked in Other

Home phone device broken

I’m definitely not impressed with Koodo!! I’ve been using Koodo Wireless home phone for long time. My home phone device (hub) died and I went to a Koodo shop.The agent told me that I have to call Koodo if I am to get a new home phone device or else sign up for a new home telephone line with a new number!My home phone is already dead since a few months and I miss those annoying robo calls. How can I get a live Koodo agent to help me and send me a replacement device?The automated help robot is as good as useless.Thanks. 

1
Allan M
2 years ago
M
MarileeitBeginner
asked in Other

poor Customer service at Koodo.

Does anyone from Koodo care? or read this posts. customer service is atrocious. why can’twe talk directly to a live human being?

1
Bernard Koodo
2 years ago
D
DakotaBrookeBeginner
asked in Other

credit check for utilities

Hi there, I just got off the phone with my gas utility provider. To waive a credit deposit, I must get a credit check. The only credit I have is my phone bill. I cannot get ahold of a Koodo service rep. How do I go about getting a credit check via my Koodo phone bill?

8
Allan M
2 years ago
S
SingularityRockstar
asked in Other

Charged incurred by my ex

Hi, I don’t know if I’m posting in the right sub forum, but hopefully this is the one!I am in the process of a divorce, which was mostly completed when my ex left our shared account, breaking the contract on her phone and incurring a $550 charge (tax included). At this time, I was in complete bed rest in the hospital for the third consecutive week.Is there any way to have the bill resent with her name properly on it this time? The one I have has her phone number on it, but given it is my name (as I was the primary on the shared account), she is using this to not pay it. If this is not possible, I will look for another avenue to retrieve this money from her.Thanks in advance!

1
Allan M
2 years ago
B
BigdgBeginner
asked in Other

Falsely Roaming to the US

How do I stop roaming to the USA when I'm here in canada? 

6
G
2 years ago
G
GalahadBeginner
asked in Other

How do i locate my lost phone while traveling

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

4
Dinh
2 years ago
E
Embee02Beginner
asked in Other

Signing up for Automatic Top-ups

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

2
Flo Koodo
2 years ago
H
Her0siaBeginner
posted in Other

Carte SD défectueuse?

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

1
M
2 years ago
B
BrunoSCRockstar
asked in Other

Scam or legit offer of free phone?

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

3
B
2 years ago
N
Nan JiangBeginner
asked in Other

How do I reactivate an old phone number while outside of Canada?

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!

3
N
2 years ago
A
Akira637Beginner
asked in Other

Moving from Quebec to British Columbia

Hi. I'm going to move from Quebec to British Columbia soon. Is there anything to do with the current plan when you change the province? Thank you.

2
BobTheElectrician
2 years ago
R
rciciBeginner
asked in Other

Is this number from koodoor is it a scammer?

is this koodo genuinely trying to give me a refund or is this a scam? i dont want to click the link until i know for sure 

1
Sophia
2 years ago

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