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All discussions about other Koodo-related topics.

  • 990 Topics
  • 3,837 Replies

990 Topics

D
donaldsenBeginner
asked in Other

service availability

On weekends usually experience more difficulty obtaining service than weekdays.Appears to be planed & routine., Friday night to Mon morning. To have better service on weekends is there an extra charge?

3
G
1 year ago
L
LTurner2Beginner
asked in Other

Data Usage out of control!!

I am unsure as to why I am using so much data. This morning at 10 I added on an extra 500 and its gone!! I checked my email for less than 3 minutes and that was it!! I’m confused….

1
Dinh
1 year ago
B
Belson
asked in Other

My Thinxq changed its lock screen? help

was texting away like normal. texted, put the phone down. a minute or two goes by and i receive a text. i look at it, swipe so i can reply and it says my code is wrong. Its a swipe code with the dots on the screen. Ive tried it over and over and restarted the phone and tried again. currently my phone is off and im a bit frustrated. What happened ? is the system down ? did my phone change on its own ? 

5
D
1 year ago
H
Hairyman4uBeginner
asked in Other

4G vs capped 4G

I'm currently on a 12GB 4G plan that is not capped, I see a newer plan for $60 with 20GB but it says it's now capped at 100Mbps.You think it would be a noticeable difference for a heavyish user?Did a speed test and it was around the 360 down and 60 up mark though that may mostly be bogus, just not sure if I should make the switch if quality of use goes down. 

3
BobTheElectrician
1 year ago
G
GGKGBeginner
asked in Other

Signal

I have a Koodo Wireless Home Phone since 2016 using the ZTE WF721. Now lately the phone line keep getting disconnected while on the phone. We noticed the signal status bar goes to red or sometime 1 bar. We usually get 4 bars in the past. I have to turn the unit off and wait 10 sec to turn it back on and it will goes to 4 bars. I been doing this quite frequently lately. Why is your signal keep dropping?

3
Allan M
1 year ago
R
Richard WilsonConnector
asked in Other

Refer a Friend

I’m having trouble referring a friend. I log into my account and click on the box that says Refer a Friend - Start Referring and nothing happens.  I see my referral code but nothing happens when I click on the box

1
Allan M
1 year ago
Gezim Cela
Gezim CelaAdvisor
asked in Other

Caller ID changes

Hello everyone,I just came to Koodo and looking to get resolved my request of charging the caller ID to something like nickname . Is there anyone that can answer to my question or can help me to resolve that issue? It’s very important for me to replace the official registration name with my Nick name.

1
M
1 year ago
J
Jackie09Beginner
asked in Other

number carry over

I have been following the instruction to move my number over and it wont work.  It keeps saying that my account number is wrong and it is not and i cant call to speak to someone only call back.  Getting frustrated. 

1
M
1 year ago
H
HONGWEIBeginner
asked in Other

KOODO customer service

hi, im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. awaiting for response

5
T
1 year ago
K
Kateryna1985Beginner
asked in Other

balance

Please tell me how to check the account balance and internet balance on my phone. Thanks)

1
R
1 year ago
X
XjeepguyBeginner
asked in Other

Cell Tower Info.

I recently jumped ship from Public Mobile to Koodoo because PM wouldn't handle voLTE , due to Telus installing a new tower 2 KM from my place.  I couldn't make or receive any calls anymore . So got the new Koodoo sim and wow , initiated voLTE on my Galaxy S7 and wow , still cant or receive any calls . Hmmm , so maybe my S7 is long in the tooth so I buy a brand new Samsung phone . Get er up and running , wow , STILL cant make or receive any calls lmao .  When that new tower went online , the old S7 worked wonderful for about a month , until one morning  2 weeks ago and that's when all the above happened.  Odd part now is Cellmapper doesn't show that new tower and my old tower , that had the beam to our place now shows offline or not in service .  Like who do you call here to get someone who really knows what's going on with towers  ? Self serve thing is like banging a hammer on your head .  Anyone in the know , help :)   I’ve dropped a lot of money now and still cant call out or get any

2
X
1 year ago
S
shoredwellerBeginner
asked in Other

email from koodo re: usa roaming

I rec’d an email from Koodo yesterday warning that my account was being used for roaming in the USA. I’m at home, not there. Is someone else using my account?

1
Allan M
1 year ago
K
Kaye Marie CeeBeginner
asked in Other

Poor Rural reception

I just moved to a different part of town on central Vancouver Island and only have reliable calls when using Wi-Fi calling. I am considering changing service providers, as Rogers and others seem to have better coverage in my area of residence. An easier option would be to switch from Koodo to Telus, but I’m not confident that will resolve reception issues. Can anyone advise?

6
M
1 year ago
Hayley Yau
Hayley YauBeginner
asked in Other

Cancellation of Koodo Plan within 4 Months

I switched to Koodo last month and there was no contract when I signed up. However the sales representative told me I had to use Koodo for at least 4 months before switching. I saw a really good deal today so I wanted to switch to another company, but what would happen if I cancel my Koodo plan within 4 months?

3
M
1 year ago
L
Lovejeet KaurBeginner
asked in Other

Data usage

HelloThis is my first time with Koodo, I can’t understand where all my data goes. Before ending the bill cycle I got a message that I have used my 100% data and it was an emergency that time which made me purchase 500 MB for $17.00 and after 3-4 days again I got the same message of 100% used. Infact, I have used my data just for messages. Can you please help me the place I’m working doesn’t have a wifi. I can only see the updates when reaching home this is a big problem for me and I can’t purchase the data again. Additionally, it won’t allow me to send any text message even my package says it’s unlimited. Thank you!  

4
L
1 year ago
C
CsheehanBeginner
asked in Other

Can't call freedom mobile customers

I can call all numbers except for somebody on a freedom mobile network. Has anyone else had this problem? And how do I resolve it as a call somebody on freedom regularly?

2
C
1 year ago
Bridge Glt
Bridge GltBeginner
asked in Other

how long does it take to get a sim card by mail

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.

2
Bridge Glt
1 year ago
N
Nicole87Beginner
asked in Other

Koodo Reps legitimacy

Hello,I am wondering if Koodo reps call customers with new promotions? I have had my current phone for a while now and had a phone call today from a Koodo rep talking about new promotions. I am just making sure it is no scam. Thanks!  

3
Mayumi
1 year ago
D
Dave87Beginner
asked in Other

possibility of waiving Tab Bonus

I have roughly seven months left to my contract.Is there a possibility of waiving Tab Bonus to upgrade after twelve months? 

1
Allan M
1 year ago
A
AdaABeginner
asked in Other

I broke my phone and I need one for work HELP!

Is  there anway I can talk to someone online?? I dont have a phone and I need one for work and right now I have no way of going into a store as I am working constantly and when I am done work everything is closed!!! I am open to any ideas thank you! 

3
G
1 year ago
J
Jerry EBeginner
asked in Other

device care

I just got a used Samsung s20 + 5g about 1 month ago  from koodohad it in a case from day one  had never dropped it i was cleaning it the other night and i noticed a crack on the back side i have the device care complete  what i pay 15 extra a month so i went and started the warrantygot to the end and it says to fix the phone i have to pay $200 or i can get another phone of the same kind for $400  so the phone cost  $800 im paying so much a month  now on top of that there going to charge me more to get it fixed or replaced what f in good is this device care crap sorry just mad and every time i use the camera it say clean the lens  i can clean it a 100 time and it still says it 

2
Allan M
1 year ago
R
reasonableinstrumentBeginner
asked in Other

In the UK and my phone is not allowing me to make calls to Canada

EasyRoam and International Data Romaing are added. Can you help? Thank you!

3
Boa_Guy Koodo
1 year ago
B
binBeginner
asked in Other

Is the Poco F4 GT compatible?

According to the phone specs, the Poco F4 GT supports:Supports 5G* / 4G / 3G / 2G5G: Supports NSA + SA5G: n1 / 3 / 5 / 7 / 8 / 20 / 28 / 38 / 40 / 41 / 77 / 784G: LTE FDD: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 26 / 284G: LTE TDD: Band 38 / 40 / 413G: WCDMA: Band 1 / 2 / 4 / 5 / 6 / 8 / 192G: GSM: Band 2 / 3 / 5 / 8These bands are defined here, https://www.4g-lte.net/about/lte-frequency-bands/fdd/Problem is Koodo only declares they support 4G LTE and 4G LTE Advanced, and the frequencies they reportedly comply with don’t align with the FDD bands that I linked to.Thanks.

3
G
1 year ago
B
BerjoBeginner
asked in Other

question about easy roam

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

3
Bernard Koodo
1 year ago
Patriciaw1969
Patriciaw1969Beginner
asked in Other

retrieving a phone number using my koodo sim

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

2
G
1 year ago

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