All discussions about other Koodo-related topics.
- 938 Topics
- 3,270 Replies
I would like some clarification on how pay-per-use works. I am Canadian travelling to the states for a few weeks and will have wi-fi most of the time. I am not interested in calling or sending SMS (and I don’t want to pay for Easy Roam), but would still like to receive any missed messages. If I take my phone off of airplane mode, are there any charges? Am I charged to receive text messages? Or are the pay-per-use charges only if I make calls, turn on my data or send SMS messages myself? I want to ensure there are no unexpected fees over the course of my trip. So, if I take my phone off airplane mode but don’t send out anything or use data, will I be charged in any way?
I ported my phone number from Zoomer to Koodo yesterday and since then I am not receiving some short codes from my bank, facebook, and a few other companies. I am able to receive private text messages and some short codes from different companies like Urban Planet and Costco Opticals. I have called Koodo, reset my network, restarted my phone and turned on/off airplane mode but nothing seems to be working. What is the problem? Does it normally take some time for short codes to work again? If so, how long will it take? It’s been 24 hours so far.
Hello everyone, I traveled overseas abroad with my phone and koodo number. My phone was broken and to install WhatsApp on a new one it is necessary to receive an SMS with the verification code. Because I am not in Canada now I cannot receive said SMS. Is there any way that Koodo can send me the code that I will receive from WhatsApp?Thank you.
Good afternoon! As you can see from the title I lost my phone with the Koodo sim in it. I have lots of important contacts connected to my phone number, as well as Viber, Whatsapp, etc.What should I do in this situation? I need this phone number! Thank you in advance! Best regards,Giorgio
I am a Telus customer but I want to switch to Koodo. My contract with Telus is up in May. If I cancel now do I need to pay out my contract with Telus? Since Koodo is owned by Telus, I am curious if I can switch over or if I need to pay out my contract with Telus. I know I will have to pay out my phone balance, but I will be brining that phone to Koodo.Do I need to cancel with Telus before I signup with Koodo?I also have an Apple Watch, is it possible to use this with Koodo?
I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected.
I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you.
I check two different voicemail accounts (attached to two different phone numbers and two different people). Both are accessible using Koodo’s access number 902-580-4001. Problem is, when I call from my cell phone, the system only allows me to check my own voicemail, and not the other account. Does anyone know if there is way to call from my Koodo cell and enter the mailbox and password of the account I am trying to access, without the system assuming I am always only checking my own voicemail?Thanks!
I need to change my email for koodo access. And I need to access my telus account- but that email is dead
So long story short I was cyber attacked. And my main email compromised so much I am not even going to attempt to recover it. I am logging into Koodo using it still but need to change it. As I am literally not getting anything going to that email. And with my internet, which is telus, I can’t access That at all with my dead email… somehow I need to change that too. Because I am still securing my router and need to use the telus app to finish the last bit but can’t without the app apparently (tried in the router itself but can’t find the setting I need). And I need to set up secure emails-- again telus ones would work for that. Sort of in a hurry to secure these things. Not to mention I have no idea what my bills will be.
I'm currently in Loathe with my current cell phone and am counting down the day until I can buy a new one. I'm down to 150$ on my tab balance and it's all that's holding me back. I get some extra money in a couple days and want to just pay it all off right then and there and go immediately buy a new phone but my bf has just mentioned that I may have to wait for the tab balance I just paid to show up on my monthly bill. Do I? Or can I pay off the tab on Tuesday and on Wednesday go buy a new phone?
Hi,I was helping my mother buy a new phone on Koodo, like what I saw and came home and ordered a SIM card for myself to switch. It wasn’t until I created my login on Self Serve that I noticed the Refer a Friend Program. Can my mother and I still get in on this? I have not received my SIM yet and changed my phone over.Karrie
For the past couple months when I’m at home, I seem to only get one bar of service or no service at all when I should be getting 4g advanced according to the coverage map. I’ve been trying to get a callback from a rep for the past couple days and it just hangs up on me everytime. I’ve contacted them on facebook and followed all the steps they suggested and nothing is working. I just want to be able to use the phone I pay for every month.
Hi! my number is with Kodoo as well as my phone, I’m planning to get an Apple Watch series 7 soon and I was wondering if I can connect my phone to it and be able to use cellular as well as the emergency function (where it calls 911 on its own).thank you,
Hello, The Netgear LM1200 Cellular Modem is designed to be a primary internet source for rural areas the cannot get any other form of high speed internet. It states it is compatible with :LTE Category 4: Bands 2,4, 5, 12, 13, 14, 66, 71. 3G UMTS: Bands 2, 4 and 5Uses a nano SD sim card.I would like to be sure that this will work before I purchase one with a Koodo plan.Thanks.
So I go to a gym that has zero service inside. I constantly get texts/emails from Koodo saying that I'm in the US and now they are charging me for roaming when I'm 5minutes from my home. All of this is in one city and I am definitely not even close to the border. How do I stop getting charged for roaming?
When I enter my phone app and go to "Recent", it states that "today" is October 29th and I cannot see any ongoing or outgoing calls since that date.My phone correctly states today's date as January 23, this is the only screen I can find with the wrong date. It's been frustrating trying to return missed calls
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.