My wife and I purchased new phones yesterday. She received her extened warranty documentation by email. I have not received my extened warranty documentation yet. I contacted Asurion and they connected me with Koodo. Once I was in contact with Koodo it connected me with Koodo Assist, even though I said I didn’t want to be connected to Koodo assist. How do I go about getting my extened warranty documentation?
Best answer by Flo Koodo
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+4
Did you register for extended warranty for both phones? Could you doublecheck to make sure if that was the case?
Koodo didn't have a direct number to call,you would have to go to koodo assist. Another way is to contact the webstore by email koodo.webstore@koodomobile.com
+4
Hi
We have requested the documentation to be sent to your email address, please let us know if you received it.
The documentation is in my in box.
Thank you for sending them to me.
Yes, we purchased extended warranties for both phones. And Koodo has a direct number to contact me, as I called them a few times when we first changed over to them from Bell over six years ago
+4
Yes, we purchased extended warranties for both phones. And Koodo has a direct number to contact me, as I called them a few times when we first changed over to them from Bell over six years ago
That was the case 6 year ago. Many things have changed and the Koodo Assist is the main point of contact as of now.
Not all progress is for the better. Personally I despise automated "assistants." Nothing beats a real, live person.
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