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Question

I am having issues transferring my number from telus to koodo

  • 20 August 2022
  • 4 replies
  • 236 views

I am trying to transfer my number from Telus to Koodo. I have followed everyone of the instructions on self serve and it keeps saying my account number is wrong and it’s not, I even tried entering the account number only, the imei number only, and both numbers and nothing is working. Any suggestions, I have 3 numbers to transfer over from 3 phones 


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4 replies

Userlevel 7
Badge +4

Just to double check, the Telus account is currently active correct? It hasn’t been cancelled yet?

That’s correct 

Userlevel 7
Badge +4

That’s correct 

I would suggest you to call the Koodo porting department at 1-844-232-7678 for further assistance. One of the reps would be able to help you out. 

Thank you