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The place to ask all of your Koodo related questions

3932 Topics
Brian Buchanan
Brian BuchananRockstar
asked in Self Serve
Port authorizarion text not recieved - how long does it take?

Hello, about 15 min ago I went through the process of trying to port my number from BellMTS and the text I'm meant to say YES to hasn't arrived. How long should this take?  I thought this part should be pretty quick. Not sure what I should do now. Any tips?

2795
Brian Buchanan
1 year ago
J
jonvictor44Beginner
asked in Other
SIM Network Unlock PIN

Hello all,I gave a family member my old Unlocked Samsung Galaxy A5 phone - they are receiving SIM Network Unlock PIN when powering on the phone with a different mobile provider SIM card inserted, Lucky SIM. I last used the phone with Koodo 2/3 years back. How do I get the PIN to unlock? Thank you in advance. Jon

128312
Flo Koodo
1 year ago
R
Ruby711Beginner
asked in Plans & Add-ons
Data Addon

I'm curious as to why Koodo Mobile doesn't offer data add ons like the other service providers I've been with? Why won't they allow their customers to just buy 1gb of data if that's what they prefer over a monthly commitment?

2506
L
1 year ago
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Leaffan20Beginner
asked in Plans & Add-ons
$65/50gb Black Friday plan activated but data is incorrect on self serve

Good morning,I am a long time existing Koodo customer and recently got the $65/50gb with bill credits when I purchased the new Pixel 7 phone.  While the phone has not shipped, my plan has been activated, however, I only show 13.3gb on my plan.  My question is, will this change on my billing cycle or is this suppose to be activated right away? My usage updated right away but it is now showing as 13.3gb and I cannot get a hold of customer service to fix this problem.  Any help is greatly appreciated.  Thank you!

1032
L
1 year ago
A
Allan778Beginner
asked in Other
Does the Koodo Samsung A53 5G 128GB Support Dual Sim?

Does the Koodo Samsung A53 variant support dual sim? Would like to know from someone that has it as there seems to be so many sub models of the A53.Thanks! 

811
Dinh
1 year ago
K
KirkLBeginner
asked in Billing & Payments
Full month charge with 1 day used for porting

Hi,I switched online for 1 day from the seasonal hold plan to the cheapest plan available for me($50/month) in order to port out my postpaid line, following what Allan suggested in my last post. However, the bill I received after porting out is $50+tax for the full month. Can somebody help me with this please?

2205
Mayumi
1 year ago
A
Awingso_KoodoAdvocate
asked in Self Serve
Ported number from fido successful but no welcome text

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from Fido, reply yes, confirmed, switched SIM card, calls and data seems to work but no welcome text from Koodo. Waited all night and the morning but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text asking you to restart your phone” I’m concerned if the transfer isn’t actually complete yet for the second line, and if my mom won’t be able to call 911 if that is ever a need (as the porting instructions had said that phone calls and texts can be made with ur new Koodo account but 911 calls are to be made with the old number).   Also a unrelated but related gripe since I had to create and account to post my question- I was not able to create an account with my self serve information NOR Facebook login because when creating my us

6724
A
1 year ago
M
Martin WeissAdvisor
asked in Prepaid
Unauthorized Sim Swap on Koodo Prepaid

I need some help with a unauthorized Swim swap that keeps happening to my prepaid koodo account. This is the 2nd time it’s happened in 3 days. The first time it happened the koodo rep said “I” changed via my self serve. I kept trying to tell him this is impossible because A. I have a unique password for my koodo self serve login. b. Even if someone had this password in order for the hacker to change the sim he would need to 1. Send a text message to confirm the swim swap (Never got one and checked my usage history to confirm that). 2.  Or Send a email with a confirmation for the swim swap. I never received that email (Only the email after the swap that it happened). My email is also protected by google auth so there is no way anyone has access to my email (I also checked my secuirty logs to confirm this). Anyway I didn’t fight the koodo self serve rep who kept denying it wasn’t them. I changed all my passwords again just to be safe (even though it’s protected with 2fa and impossible to

246249
C
1 year ago
M
Mike CabralBeginner
asked in Other
Add a new line not showing up in my account

I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve.  I put the new sim in the new phone and it has no service too.  How do I activate this?!

1492
R
1 year ago
B
brianshottConnector
asked in Self Serve
Scheduled Koodo call-back goes straight to voicemail

I have had two alerts that Koodo is trying to contact me to verify a purchase I made with the deal this weekend. However the phone calls go straight to voicemail without having a chance to pick up the phone. It tells me to schedule a call-back and I get the same issue, straight to voicemail and Im not missing the call, Im with the phone and there is no missed call notification.Im just trying to confirm my new phone purchase and the voicemail is saying if I dont verify then they will cancel the order and I lose my deal. I just want to talk to someone and I cant get a phone number

4866
R
1 year ago
G
Gen009Beginner
asked in Self Serve
Data Usage Reset Date

When is my data usage reset date? How do I check it?

1582
G
1 year ago
M
myrcha2222Beginner
asked in Billing & Payments
Tab charge but tab balance $0

My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off?  I’m also unable to schedule a callback which is extremely frustrating.

1491
Dinh
1 year ago
K
kris8601Beginner
asked in Other
Switched to koodo, got sim card but it says unregistered sim when inserted to my phone

Went to a koodo store on Monday for Black Friday deal ($30 for 20gb), they got my existing phone number and gave me a sim card and told me that when the time my current sim card is not in use anymore, then it would be time to insert the koodo sim card. I tried to insert the koodo sim card yesterday and the sim card is not even registered. And my phone number is not even ported to koodo yet. 

2602
K
1 year ago
R
royyyyliBeginner
asked in Billing & Payments
Unsupend, paied but not restored

My koodo account was suspended due to nonpayment, but after I paied the existing bill, the service is not restored.

483
Allan M
1 year ago
N
Not enjoying thisRockstar
asked in Other
Issues porting mt nymber, koodoo not activating my number, have no telephone use

I just startedwith Koodoo, they mailed me a SIM card and i followed all instructions to port my nymber from bell.  it has been 24 hours and my cell phone still not activated bt koodoo.  i cant make phpne calls either. any thoughts on next teps? thanksBarry

1253
R
1 year ago
G
gford123Beginner
asked in Plans & Add-ons
Data Plan not Reflected in Usage Data

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

1121
G
1 year ago
Steph Lewis
Steph LewisConnector
asked in Billing & Payments
Confusion about Fiona Data Overages

I have overages on my bill from Fiona, it says I will be credited for the overages.So I’m paying this bill with the overages and then getting credited after?Is that how this is working? It is not explained clearly.

24816
Dylan Hickox
1 year ago
Youselande Flo
Youselande FloBeginner
asked in Plans & Add-ons
Take second phoneline out of my account

I will like to pay the $50 fee to take out the second number out of my account without the consent of my husband. How do I do that?

272
Youselande Flo
1 year ago
C
chunky1720Beginner
asked in Self Serve
Self-serve porting not working

Hi,The self-serve porting in from Freedom Mobile hasn’t been working for days with the following error. The sales rep tried porting the number but ran into the same error so after many attempts, he assigned a temp number and asked me to try the self-serve porting after few days.  It’s still not working!I must say my initial Koodo experience is pretty negative so far.  Please advise 

942
C
1 year ago
P
patelmarmikConnector
asked in Other
Chat Assistant loops to Cyber Monday promo instead of scheduling callback

It is important to talk to rep.  My outgoing calls are showing NO NAME or weird 5 digit number.  I wanna change it asap as per my original documents name.  As no one is picking my call or giving me call back because of NO NAME display. 

611
Z
1 year ago
R
Ray604Beginner
asked in Billing & Payments
Can't schedule callback, need to link accounts

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

2896
G
1 year ago
P
PachenaBeginner
asked in Other
Cannot Cancel — scheuled call back not available.

OK.  Trying too cancel a Koodo Account. Cannot do so without talking to a person. Cannot talk to a person without scheduling a callback (apparently). Could not schedule a call back because — I forget the actual reason. Tried later, and this time said to try again after 9AM EST.   Why does an AUTOMATED system need office hours?  If I could talk to a person, I could understand… but to schedule a callback?  Time I’ll never get back, and time that Koodo will beep charging me for!!! Nutz

511
Dinh
1 year ago
A
AakBeginner
asked in Plans & Add-ons
Phone delivery date

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

1112
A
1 year ago
K
KevinSBeginner
asked in Other
porting number from koodo to telus business account

I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

1012
K
1 year ago
K
KylemackyBeginner
asked in Other
online or

How long does it usually take to receive send email with a tracking number after ordering a new phone that was said 1 business day to deliver

601
Allan M
1 year ago

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