Managing your Services

I am a new Koodo member and  I am trying to transfer my phone number from Telus to Koodo. I tried last night and today to transfer my number and it keeps telling me my account number is incorrect (which it isn’t). I also tried putting in the Device serial number (IMEI) and it still comes back with the same message “Heads up ! The account number you've entered is incorrect. Please try again”Koodo assist is useless. Anyone who how to fix the issue or how to contact Koodo to speak to an actual person? 

Purchased a phone less than 60 days ago and price is drastically lower. Is there any type of price protection?  

why i can’t activate my sim card? Pls help  

I canceled my phone device care, will the bill change during the phone bill cycle or do I still pay for it? Then the next bill cycle will reflect the phone device care being dropped?

OK First of all, I've been with koodo twice.. once by choice, and once was trapped into it. Both have been a nightmare. I upgraded my billing awhile ago, and have been getting double billed ever since ! About 6 months plus ago , I was at 234 dollars owing on my tab and that hasn't gone down any. Then with the upgrade, got more data and visual voice-mail, but it's not on the billing and doesn't work. So what the hell am i paying for ?  They've reported 2 missed payments, but i pay through my bank... how can you say a 50 dollar bill is now 178 ! What the he'll Koodo!? A whole lot of time wasted to be told " according to our records" well according to MY RECORDS, I Want out of Koodo. 

I was hoping to purchase the Iphone 13 Pro, but it is showing the following: Out of stock - This item is unavailable right nowFrom experience can I expect this to be back in stock soon? It is $0 down with a $39 tab

WHat gives with that?

I am an international student and from last for months, I have been using koodo's unlimited international call plan but I did not knew that the plan is only for 6 countries and I got a bill for $444. I am unable to pay such a high amount of bill. I only earn $700 per month. I have to pay rent and manage other expenses. Please understand my situation and help me. I will be very grateful of koodo for assisting me. I promise, if I knew that I was getting charged for making calls in other country ,I would have never made a call.I cannot sleep at night due to this. Your customerRaviinder Kaur.

It is showing gently pre-owned mid size tab $1 for 24 months plus $60 - starting at Plan Fee They mention a $666 tab bonus, what does this apply to

Hello, I have been trying to get a new phone and plan recently. However, I am confused on Koodo’s “Tabs” phone prices.I was hoping to get the Google Pixel 7, and saw that I’d only need to pay $9.00/month for 24 months with $0 down, but I was wondering if I would be able to keep the phone at the end of those 24 months, or if this is like a “bring it back” deal (sort of like a rental phone, where you’d have to return it by the end of 24 months). If their Tab Plus or Tab Mid phone plans are rental plans, how do you keep the phone? Would Tab Basic let you keep it?Sorry I am a bit confused on the whole Tabs plan, any explanations would be greatly appreciated!

I got a call from 866 448 8030, they said I had a offer from koodo as someone who left the service a year ago. When i agreed to the plan they asked for my name, address,  DOB and my FULL SIN number. Before i gave them information i asked them to verify they were koodo and they sent me a “How to transfer sim card” email using the email koodo@e.koodomobile.com to my perrsonal email - was this a phishing call? I ended up giving my SIN number to them thinking they were Koodo but now I am not sure. Please help.

I recently switched my plan during Black Friday and recently got the bill. Both plans had Canada-Wide Long distance included. However I got charged for calls made to Ontario numbers, while in Ontario. I never had this issue before. Can anyone help me look into this? Thanks

I just switched from TELUS to Koodo, and I moved over to the promo 20GB plan that was on for $45 for 15 months plus another $5 bonus off each month for being a longtime TELUS customer. When I just checked my first bill, it has the cost listed at the full $60 amount. I am having no luck with the “self-assist” robot and it is actually quite frustrating trying to find any help with this company. What do I do?

I am not a Koodo customer but two bills (Nov and Dec) were charged from my checking account? How is this happening!

I am trying to remove the Pay-Per-Use Intl Long Distance add-on from my account to avoid accidental charges, but the self serve says “some add-ons cannot be removed”.Please assist.

Hi Koodoo Community! I have $55 plan for 6GB. I want to downgrade my plan and get a cheaper plan because I don’t need extra data anymore. When I try to change my plan in the website, the options only include plan that has higher cost (55, 60, 65 postpaid plan).  

Everybody confused to me: did you changed your number. Because when they dial my number from their saved contact,  they hear the call control message and no one has the patience to hear the whole thing or assume. They think my number is  no longer valid. How come and why come with this stupid message voice? Can help me to fix it? Thanks.

Hello. I cancelled my koodo service last month, and found out there is some strange billing amount has delivered to me. My billing amount is $-4.11 like the picture I attached below.I want to know if it is right amount, and is it okay not to pay it. (it is unable to pay $-4.11..)In additional, it would be really thankful if someone check my cancellation is well processed.Thank you. Waiting for reply! 

I recently spent a period on seasonal hold whilst out of the country. Upon returning I saw that plans were quite expensive so I moved to Fido. I had to receive a text message to my original number to authorize a change of network and keep my number, so I had to select a plan on Koodo.  This plan was only active for four minutes as they informed me in the shop it would be waived and I wouldn't have to pay, however my bill is showing up for $61 for the month. I was on the phone for 40 minutes today with several agents only to be hung up on which was infuriating, and I wish to have my bill for this month waived and my account closed as it was only active for several minutes. Oisin 

I’m beyond disappointed with Koodo and their “costumer service”. 1st service bill I was charged at least 50$ extra, after 2 or 3 days of waiting for a call back to fix the issue I was told I would get that money as credit on the next bill.Two weeks later I receive the bill, and wouldn't you know it. The credit was not applied !Scheduled a call back in the morning for 6:30PM. At 6:30pm I receive the call and follow the prompts to answer. To my surprise I have 10 minutes of ringing and nobody answers !Go to check online and the virtual assist says there is no callback scheduled and the next available call back is 2 days from now.What kind of sick joke is this !? How is the “virtual assistant” supposed to help ? It just makes me more frustrated then before!!!Just give me my money back now before I cancel this whole damn thing 

Hi,I ported my number over to koodo and my VoLTE is not active and is not showing up on the self serve. Also, I'm unable to enable wifi calling on my Pixel 7. Please advice.

Trying to help my grandmother who has a Koodo pre-paid account. She is using the correct email (the one she signed up with) and the same password that has always worked before, and is unable to log-in. The error message says, “Email or password is incorrect. Please try again, or reset password.” We have tried to reset the password multiple times, selecting both the email or phone number option with no success. No code that allows the password to be reset is ever sent. She has never has a different email address or a different cell phone number. Any assistance would be appreciated. Tried everything I can think of so far.

Most links I click like an article on Facebook comes up as an error that says “Connection timed out”. When I switch to wifi, it works fine. I get this issue only on data.

I wanna cancel the membership cuz i came back to korea and i wasn`t use  Koodo service at last month So I can`t pay for bill Please contact me again by email. youngl12@naver.com

Hi All,I had a grandfather $150 Koodo Tab balance that I was reassured previously by Koodo that could be applied to any upgrade in the future. This was historically when the Koodo plans integrated part fees on the tab so you could build a positive balance towards your next phone upgrade.So I finally decided to upgrade with the Black Friday offers and on my account also says  the $150 was applied - This never happened so this $150 was literally just taken away from me without explanation. There was no application towards the new tab nor my first bill.Now I called in to Koodo to argue that this is my paid in money historically and the customer service representative would not budge for giving me my own money back. I asked to speak to a supervisor or manager and said 2-3 business days. Well it’s been that long and I have not received a call back.Very poor service if you want to steal from your customers like this.I’m open to any offers from Koodo to remedy this - I’m simply asking for a c