Managing your Services

Hi Team & EveryoneI am roaming outside of Canada and I don’t use the voice call or data at all. The Phone is on airplane mode but I am getting calls and recordings to my voice mail which has cost me 80 dollars for this Month. Please advise how to disable voice mail completely when I am roaming either from my device or from my account and also how to refund this money or cancel as I have not accessed these voice mails yetThanks​​​​​​​

 Hello. I need to pay 6.97 CAD. I left Canada and also closed my Canadian bank account. It was impossible to pay through international visa card. Could you let me know how to pay my deactivated phone bill. Thank you very much. Have a nice day!

I have incured US roaming charges and long distance minutes despite not leaving Canada. Please remove them from my bill. Thanks in advance,

I am having problems with Prime video on my Stream + account.I called Prime customer service, they told me I would have to talk to some one at Koodo about it.This makes no sense, but, is it true?Is there some one I can call about issues with Prime? If so, what is the number?

Hi,What is the fee for Easy Roam? I see $18/day but in self serve i see $18/mo? Wich one is it. thx

Service was disconnected, couldn’t make any calls but could still text and use Facebook messenger calling. Not connected to the internet. Bill has been paid, when will service be restored?

My son got a cell phone on my account in December. I never noticed or thought but he has been getting charged a easy roam charge because when he gose to his mother's she lives beside the USA border. Can someone look into helping me reverse the charges over these few months so he can recover some of his money. Thanks. 

I am moved out from Koodo why I have recevived billed March-April (368) . 

I was charged for 5 days of roaming while traveling to the UK but didn’t use my phone while I was away. How can I get these charges reversed and how can I ensure it doesn’t happen again?

Charged roaming fees for Feb 7,2026 and Feb 21,2026 but I did not leave the country

Once again, I’m asking for roaming charges to be removed from our bill.  The last 2 months I believe there have been roaming charges and we haven’t even left the country.  Please remove these extra charges.

Hi - I have been trying call your service for 3 weeks to cancel my koodo internet subcription - waiting over an hour each time with no success. I see on the community link that this is a systemic flaw of Koodo. Will be sure to advise others not subscribe to such a poorly structured scam.  Please cancel this ASAP. 

pre-authorized payments have neen taken off my account for the last 3 or 4 months now. I checked my cards to make sure they weren't anymore good. I've tried 4 cards from different institutions and accounts. Anyone help please. reply here or email me at d***@***.com. thank you   ***edited by moderator → removed personal information

I have a prepaid Koodo plan. I purchased the 3GB US roaming plan and then another 1GB add-on when I knew I was going to over the original 3GB. I now need to have another 1GB but I don't see an option of getting another 1GB in my self serve account. Are you only able to purchase the 1GB add-on once? How do I get more US data on my Koodo prepaid plan?Any advice would be appreciated   

paid two Koodo bills twice, I spoke with my bank who told me to talk to Koodo. Today, Sunday, I spent an hour and a half on the phone to resolve the issue, and what they promised was to send a check in 4 to 6 weeks. I am a retiree who lives on my pension; any institution in this country would return an overcharge immediately. 

I am looking at getting Travel Pass for our trip to Portugal and have a few questions:We are leaving in May, 2026 is it too early to get now?Once I buy, do I need to activate? or as I read it activates automatically once you arrive at your destination?Thank you

I’m currently getting the $10 discount with Preauthorized payments from my banks account. If I change it to my credit card will I loose the discount? 

I am trying to cancel my home internet subscription last couple of days. But, noone responding direct line (1 855 350 1170). I did schedule a callback. The technical personal transferred my call again and noone answered. I am waiting in the call for long hours, but keep on disconnected after sometime. I see there were similar issues highlighted in this forum before. I would be greatly appreciated, if this issue can be flagged and help me to resolved sooner. Thank you

Got offer from koodo for new mobile plan from this number

Hello:I have a roaming charge on my bill.  May I please have this reversed.

So it’s been just a day over 90 days. I got the prepaid paper I’ve gotten from the gas station and I can’t call to renew. Cant even get a email from Koodo since I tried to many times. From the start i wasn't even able to retry to make another password since it was a “invalid” password . I can’t call *611 no matter 

I signed up for internet service on Sunday, March 1, 2026, at the Koodo kiosk located in Eglinton Centre, Toronto, where I also purchased mobile phone and internet service. The Telus representative who assisted me said the equipment would arrive sometime the following week and that the service would be activated on Friday, March 6. By that date, the equipment had not arrived, and there was no way to inquire about the shipment through the Koodo website or any of their other customer service channels. Therefore, we were forced to return to the store to ask questions, and they only offered us the option of scheduling a call to at least find out what was happening with the equipment they were supposed to send us. The person who assisted us gave vague and nonsensical answers, such as that if we wanted to wait for the modem, we could, but the order was on hold and they didn't know when it would be shipped. Or that if we wanted, we could cancel the order and place a new one to receive it t

Essentially, my wife and I are currently Koodo customers on our own separate plans. I want to add a new line and order a new phone for her on my account, to consolidate our service. If I add a line, will she be able to port her phone number to MY Koodo from hers, effectively cancelling her current service? This is how it would work if I was adding her from another carrier, but I’m unsure if there’s any issues doing this if she’s already with Koodo. 

I had much difficulty signing up for streaming services and now I'm getting double billed. I need someone from Koodo to fix this please. 

Hello. I recently got a new phone and a new plan. I was told I’d get $10 off my monthly bill if I signed up for pre-authorized payments throughfrom bank account. I did that. My next bill DOES NOT include the $10 discount. How do I get this discount? Thank you.