Managing your Services

When I’m logged into Self Serve, I go through the process to remove Device Car Complete and a warning prompts “Once a warranty is removed, it can’t be added again.” I select “I understand” and the page reloads and nothing changes. I try again and get the same answer. Please help me remove so I don’t get charged again. Thanks.

I tried removing device care from add-on in self serve, i tick the i understand button and confirm changes but it goes back to the I understand check box. I use incognito and clear cache but still same thing happens. The shop said i can easily remove it via self serve but this happened. 

I’m attempting to sign up for ChatGPT and during the process, it asks for my phone number.This is the response I get “It looks like this phone number is a landline. Please provide a valid, non-landline phone number to continue.”Has anyone else encountered this?

Is this text, in its entirety, valid for use? ”Koodo: Bonjour , aujourd'hui, c'est votre jour de chance! Jusqu'au 23 avril, 2023, vous pouvez ajouter des données en prime à un tarif EXTREMEMENT abordable :1Go de données additionnelles dans votre compte pour 1$ par mois: répondez AJOUTUN10 Go de données additionnelles dans votre compte pour 2$ par mois: répondez AJOUTDIX18 Go de données additionnelles dans votre compte pour 3$ par mois: répondez AJOUT18Faites vite! Cette super offre expirera le 23 avril, 2023.Vous etes sur notre liste d'offres et de promotions Koodo. Pour en retirer votre nom, répondez ? désabonner ? ou visitez https://koo.do/fr_unsub"

Hi,I just got a text from Koodo, below.Waiving overage fees is a nice idea but how can I incur a data overage if the service isn't available. Service in my area was severely degraded for the 25hr duration of the power outage.I'd like to know why mobile services were not available. Does the infrastructure not have back up power?Thanks, A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event. We will be waiving any incurred data overage charges for this current billing month. You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

Hello,  New to the community. I am trying to find someone who might be able to help me reverse an easy roam charge.I am currently travelling in Thailand and was receiving a phone call. When I reached into my pocket to cancel the call it accidentally picked up. I quickly ended the call but have found the easy roam charge on my usages on the self serve menu. Would someone be able to help me maybe get this charged reversed? I was hoping since it's an accident and my first occurance that perhaps this could be done. I understand if it happens again then I would be out of luck and it's my bad.I can't use the callback option as I don't want to receive more easy roam charges. I tried the verified (blue check mark) Koodo Facebook messenger page and got in touch with someone there. They asked me to verify my login thru a url which I did but after that haven't heard back from the messenger. Now I'm concerned.Can anyone help me with the reversal

Hi!I have a prepaid Koodo line and I am currently travelling the US. I’m not able to place calls, and I think this is because I can’t enable VoLTE. According to the VoLTE on prepaid article, it says that existing customers will have VoLTE enabled during “certain transactions”.What kind of transaction do I need to do in order to force getting the VoLTE profile so that I can enable it in iOS settings? Would a SIM swap work? Can Customer Service force the profile on my line?Thanks!

I returned to Canada from the US on March 25, 2023,  it looks like I was charged for Easy Roam from March 25 to April 10, 2023.   Please review & advise.

So, my roommates and my friends all have great signal at home (Cell service signal) but i do not, and i don’t understand. The Kiosk near my house is useless and they have no idea how to troubleshoot, so i am turning here.  My roommates are with Bell, they get 5/5 signal, my friends are with Telus (5/5), Rogers (5/5), Videotron (5/5), Fido (5/5) but me, with koodo… 0/5, absolutely no signal works at my house, but the moment i go outside at the street corner, it works. I am in the middle of Gatineau, Quebec, There is 5g towers just 2 streets away from me, i can almost feel the radiation keeping my coffee hot. Why the flock would i not be able to receive calls… Its a Koodo Phone too (Samsung, galaxy s20 FE) too… 

I switched to Koodo and found calling out is ok, text message (in and out) works well too. But there is no reaction (ring) on my phone when others call me. They said the calling is ok but nobody answers the phone. So calling in doesn’t work well. Could you help on this issue? Thank you.

I can not replenish my account through self-service, the button is gray. :( What could be the problem ? 

I have been using Koodo for my cell service for a few years now. I’m currently downsizing a bit and I want to cancel my landline and start using the landline phone number on my Koodo phone. How would I go about doing that?

Last night around 2am I received a call from India, I was asleep so I have no clue how, but the call went on for around 50 minutes till my roommate woke me up and I cut the call. The person who called me had no idea either that they had called anyone.I was worried about the charges I’ll have to pay for this, but in Koodo self serve I saw the Unlimited Long Distance Pack. I added that perk just now (9am on the same day as the call). I was wondering if this would be of any help or not? Will I still have to pay for the long distance call?

I activated wifi calling while I was in a service area and it is not working. I work in a remote camp for 2 weeks a month and need it. It worked fine on Bell so should I switch back ? let me know asap

call over WiFi stooped working, can’t add it in self serve.was working before.

Since I have switched my phone on black friday I have 2 data cycles. As when i changed my phone my billing switched from 14th to 14th  to 1st to 1st. Thing is ,my cycle was not completed and i was charged for new cycle then. Which at that point is ok . where it is frustarting is that my connection gets blocked saying I have busted the data and when I look in setting I have used 3g out of 12th  from 1st to 1st.   I have been dealing with this for few months and could nt use my phone s internet for several days. Feels like I should nt have to pay for these days I could nt use the internet while being way under the limit.  Can someone get back to me and fix this.   Now today to top it off , i requested 1extra G for 25$ as it will not be charged ( or reimbursed) because of storm we had in montreal. I get the message I have purchased the 1G fro 25$ but still can’t go online.   Really hope I will not see this 25$ on my next bill. that would be plain insulting.

Hello I am wanting to upgrade my phone but I am wondering what happens well I wait for it to arrive does my old phone still work tell it gets here?Does it cancel the plan on this phone  I am a little worried about doing this online

Hello,Can i get a pst exempt form for first nations please?

I recently had my phone stolen and I got a new SIM card today. I did not deactivate the old SIM card, but I did register the new SIm card to my number. I’m just wondering if registering the new SIM card automatically decativated the old one (ie. can the person who stole my phone still call/use my data)?

KOODO violated my credit.I have purchased a new phone with a network from KOODO on DEC 2022 where I gave my address ID and my credit card information for pre authorized payment and initial payment of CAD 50.I had no issue for first 4 months with their service. Every month I get message saying, ‘your billing date is near’ and once the date passes the service continues presuming the payment is automated as I have already provided my credit card information. After 4 months , I got a message saying I have past due of payment of 4 months and need to pay immediately. So then I dig into the issue and found that my credit card information is missing in my account. Later I paid the balance and went on. But apparently after couple of days I realized that my credit score went 124 points down!. I contacted Tranunion and they confirmed that the score was affected because of KOODO. Then i called the network to check the situation. They said they sent a message to me about my pay

I would be stopping my koodo prepaid service but I have remaining balance on the account  would I be able to get a refund on this amount or be able to transfer the remaining balance to my friend number that is also with koodo?

Prepaid Plan LYROW6

Can someone please help with how to resolve a fraudulent third party charge?  Koodo is not helping and the runaround I’ve been given has taken so much of my time.  Thank you!

I received an offer on Wednesday, April 5th to switch my current plan from 12 gb to 30gb for the same price. I looked at the plan, but it wasn't clear if I was only increasing my data and I planned to check it later, but now when I click the link in Koodo's message, it times out. I'm a little concerned the offer has disappeared, the chat function wasn't very helpful, and I still don't have the details of the offer.

My voicemail is not working. I activated it, but when someone else calls the line, they only get a busy signal. Please help.Thank you