Managing your Services

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated. 

My Disney plus recently started asking for a subscription plan. I pay for this through koodo.  I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month. 

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct. 

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

Please cancel smart watch plan. I didn’t want that 

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Millions of songs. Prime delivery. Free DashPass. All included with your membership.4 Prime Video: From award-winning Amazon Originals to popular movies, TV shows, live sports, and more, with limited ads. Prime shopping and shipping: Get fast, free shipping on millions of Prime eligible items with flexible delivery options. Free DashPass: Enjoy unlimited $0 delivery fees on eligible DoorDash orders plus exclusive perks, savings and more. Prime Music & More: Access to millions of ad-free songs and podcasts along with free gaming, e-books and unlimited photo storage.  That sounds like Amazon Prime to me, not just Prime Video. Can anyone confirm?

do they have 30-day Easy Roam Travel Pass for Mexico?

My account number and IMEI number is not recognized when I am trying to enter it to port my number to Koodo. I did not do spaces, or dashes. I have tried multiple ways. 

I just joined stream+  today and had no problems activating the Premium versions for Netflix, Disney & Amazon, however I never received an activation email from Telus for their Film option.  When I go back to the KOODO self service section, it says Stream+ is active but won’t allow me access to select the Telus option.  it takes me to a downgrading page instead to choose another plan. Suggestions? 

Is my July 01, 2023 to Dec 31, 2023 Koodo Phone billing information archived by Koodo and if so is it possible for me to get a copy of it?

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possible? What steps are involved?Are there any changes in costs moving ahead with said idea should it be possible?Thank you.

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

Will not activate in self serve 

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Not able to make international calls. Newly activated postpaid. Long distance perks added. All other free add ons like data roaming, call roaming added. restarted device more than 5-6 times.  any ideas ?

This is my first bill and I would like to know which date it will be deducted from my bank account …is it the Pay by date? It doesn’t show on my bill unless I missed it.

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

Is Alaska included in the Canada/US/Mexico plan?

Hi everyone, I am just wondering about 5G and 5G+ data speed. There has been a new tower installed near my house in the recent months. My phone, a Samsung Galaxy S22, is picking up 5G+ service.I received a text message from Koodo yesterday stating that over the next 6 months, the speed will be increasing upto 1GBPS.Now, is the speed increase to the 1GBPS apart of the 5G+ network or is it on the 5G network? If only apart of 5G, what is the benefit of 5G+? Thanks, 

On the current promo for koodo internet 100 for $40 for 24 months,   are there cancellation fees for early cancellation?    How much is cancellation fees?  Is 24 month the on contract or not?

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

I cancelled my Koodo service and switched to other network. Why am I still getting charged ?$9 were deducted last month from my account and now again I have received an bill , why ?

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that. 

My internet connection has been going off and on all night and morning. Multiple times per hour. I downloaded the Kodoo app, but all that doesn't tell me anything except I have no internet. It's extremely frustrating trying to work and being kicked out time and time again. Does anyone know why this is happening today? May 20th 2026.