Managing your Services

It’s the same for me. Every time I try to reach a rep, it automatically goes to: “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'm unable to connect as I don't have any valid account with either of the service providers and my number is also not working. In my overview it is showing that I owe nothing but the conversation I had before closing  my account with a rep mentioned some amount that's due.

Did the upgrade offer from Public to Koodo.  I never received an esim  notification.  I have no QR code to scan either.   I now have no cell phone service at all.  I Tried using koodo assist chat and got nowhere.   For a brand new customer to Koodo this is turning into a very bad experience 

My mother received a collections service notice in the post. It says she owes money to them because of a Koodo (stupid name as well...)   account. She doesn’t remember having a Koodo account ever. She’s 89 and might have been tricked into signing up for it but she never used it. I’ve spent an hour trying to get help yesterday and again today. I tried through fb messaging but that was less than useless and a total waste of time. How do I get someone to call her or me, her son, to sort this out?Not expecting much,Kevin

Already made a payment for the month of May but still showing on thru my bill as past due?  I would like to speak with live rep cause digital rep is very inconvenient.. tried calling kodoo number but speaking with live rep starts in digital! Wft! 

I made a deposit off $77.94 on April 4th for internet service, was suppose to be returned to me, on credit cards withing 30 days, it was never returned and it seems impossible to get a answer when I will reveive it…  

Hi,I currently have a Koodo postpaid line that is under contract until December 2026. I would like to transfer the ownership of this account to my brother while keeping the existing contract, phone number, and plan unchanged.Could you please confirm if this is possible? If so, what is the process, and are there any fees associated with transferring the account ownership?Thank you for your assistance.

I paid for streaming basic + basic.  $38Was working fine.  Last payment came out 3 days ago....   now disney plus wont let me in unless I complete separate subscription paying more.   Why?

I'm using a postpaid system and I want to cancel my number, but it's too hard to contact me in KoreaI would like to cancel it through email, so please contact me after checking.

I received an iPhone 13 through a phone contract with Koodo in December 2023.It was cancelled in May 2026, but I still received over 140w  bonus points –and  i think the first time we dindt have the fee fore tab bonus .

I apologize if I’ve missed it somewhere, but does the $10 pre-authorized discount only apply when connected to a bank account? What about my credit card? Will the discount end if I switch to my credit card from my bank account?  Thanks, in advance. 

I need help to reduce my monthly payment 

I have tried to add  a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons.   I landed in Poland on June 3, and only recieved a note about easy roam, which is not the same as the 14 day travel pass.   I attempted to activate the travel pass again June 3. It is still not active.  I’m getting success messages online,  and then Koodo sends me a text that tells me “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-06-21-4:00.  Your data is not longer paused”  which is not something that I purchased.  My partner that I am traveling with is also a Koodo customer and was able to add the 14 day pass to his account easily. and his is active  Online chatbot will not connect me to a rep or address my question. Can’t schedule a callback.  I’m  considering changing service providers next month beca

I live in Niagara on the Lake and my phone accidentally connected to a US network this month.  How should I proceed to get the charges removed.  

My account has been locked for about a week now after too many failed attempts. I’ve waited an hour after it got locked AND I’ve reset my password twice and I still can’t get into my account. I need to get into my account to update my payment information.

I thought I activated a US travel pass via self serve and have been using my phone as normal while travelling, but now I see that I have been charged daily for roaming instead of the one time fee. I see a lot of people on here having the same issue - is there a fix to this? 

I am on a US/Canada roaming plan and have the perk for free long-distance calls to China.During a recent trip to the US, I made some calls to China. Since my plan allows seamless roaming like I'm at home, I logically assumed the free calling perk applied while in the US as well. This assumption wasn't baseless—I previously had similar plans with both Rogers and Telus, and neither carrier ever charged me long-distance fees for calling China while I was roaming in the US.I just got my bill and was hit with a $20 long-distance charge. I only now realize Koodo's fine print restricts the China calling perk to "within Canada only". To be honest, this is a very easy trap to fall into for users, especially when your major competitors don't penalize this.This is my first time running into this genuine misunderstanding. I am looking for a Koodo Rep to look into my account and issue a one-time credit to waive this $20. The market has plenty of competitive US/Canada plans right now, and I’d hate t

I have tried to activate it 4 times. I get told I paid for more data. I am being charged daily rates which are exorbitant. I received a message that it was fixed, but it isn’t.Help!

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scamming us and trying to catch unsuspecting users. I forwarded all this proof to Busuu and am now waiting for them to refund me, but Koodo should not allow this scam company to charge in the first place.

Hello, I recently availed prepaid Koodo during my trip in Canada last May 19, 2026. However, upon returning to Philippines, there’s no network or no signal for my phone. I have tried restarting my phone and inserting and re-inserting my sim card but still doesn’t work.  I have no self serve account since I did not register while I was on my trip thinking my prepaid plan will be deactivated after a month since I availed only 1 month of service.  I’m also unable to create an account since it’s prompting an OTP but I have no signal!! 

rogers tech came to our store and did not find the cable to connect the modem , so not sure what we can do with this modem ,  prob will cancel it  

I have the free 3 month Amazon Prime offer activated but want to know how to cancel. I don’t intend to use it after the trial period. How do I cancel?

I am trying to add a 14 day Europe travel pass for a visit to the UK using the self-serve option.  After I press “confirm changes”  to add the pass, I receive a text saying that I’d purchased extra data, etc.  I tried to add it again today but I still see no mention of an activated pass on my account and still get the text mentioning I purchased added data.  I tried the AI agent for help but it was of no use.

(I tried to add this to my previous conversation but it’s closed for replies. )While using the 14-day Europe Travel Pass if I see a message that “Easy Roam 18/day, and Travel Passes not available in the area."  should I ignore it and assume all is well if I am connected to a mobile network and I will not incur any additional roaming fees?

on 6 June I had an activation for a 30 day European travel pass with a charge of $60. Since then I have been in Germany as well as Austria and I’m now in Hungary.  This morning at 01:00 I see a second charge for $60 on my account. tried getting in touch through the chat feature, but it does not seem to be working.