Managing your Services

I’ve tried choosing multiple perks and it always goes back to “No perks selected.”Please add Rollover Data manually to my line.My plan was silently bumped up by $5 after choosing to keep my existing plan when getting a new phone.The line ends in 75.

It's July 2026 and I'm having issues too.I was trying to change my Stream + plan, but don't even see the 'My Subscriptions' page anywhere in the UI on mobile or web.I spoke to support and they kept assuring me I never had the Subscription - except I'm being charged for it.Their suggestion was to add the Subscription to my plan and told me I wouldn't be double charged.I decided to wait until the regular billing cycle and I was charged for this Subscription they claim I don't have.

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come.  If you could point me in the right direction, that would be awesome .. Thanks so much in advance 

My Google Pixel 10 Pro Fold was stolen last night, and I bought a new phone (a new device). I'm having trouble getting a hold of somebody to issue a new e-SIM card. I don't want to suspend my service because there's less than a day's gap, and I can't get through virtual assist. They tell us to call Rakuto's phone number because there's no option for stolen phones. 

I just read on that scammers are contacting people pretending to be from legit phone companies saying they could do a low cost upgrade on cell phones.  Please be cautious http://www.am800cklw.com

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wait around for a call if I don’t HAVE to. Please help 

What is the promo code for this offer?  

Hi there,I am unable to make long distance calls from my line ending in x-8240. I know that I need to add the “Pay Per Use” long distance add-on even though I have the unlimited long distance perk, but I do not have the option to select the “Pay Per Use” add-on in my self- serve area.Some help with be appreciated. Thank you! 

I have very bad cell service at my home will a booster help and if so does koodoo have them 

I need a price for two phones to use data and cell service in USA and canada 

I have 2 cell phones on my account. I just changed one to the new plan of 5G 100GB Canada-US for $55 per month ($45 with bank withdrawal). I want to change the second cell phone to the same plan but it is not there. Can someone help me? 

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

Hello Koodo Support,I'm trying to select my free perk, but I keep getting an error.Screenshots:https://prnt.sc/iIMuAGlvYQPU https://prnt.sc/FVu61UO982maThe error message says:"It looks like you can't choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat."I have already tried again, but the same error keeps appearing.I also recorded a short video showing the issue:https://www.screenpresso.com/cloud/fAyqAgUalSG7/Could you please help me resolve this problem?Thank you!

My phone is being delivered by FedEx. I’m unable to find where my phone went. Should have been here July 15th. 

My son's data has been used up for the month. I tried adding it myself and then tried granting him permission to add it himself.  Nothing is working

I changed to Postpaid this last June already and I still got charged of $21 for Mobile Service. I would need someone from the Customer Service to refund me because I haven’t used the Postpaid services since I transfered to Prepaid.  I couldn’t ask directly to the chat support anymore since my number isn’t registered on Postpaid anymore so I couldn’t provide any phone number for the Postpaid Account.  Please help and refund my $21, this should have been for the other bills I have. 

A number of my friend is blocked  on call control  and it won't let me authorize him very frustrating 

Hi, Could you please help me to switch my Email, invoice, text message ( All messages from Koodo) to English? I can’t find anywhere to switch the language preference, thanks.  

Hi,I’m supposed to have the 10Gb data bonus for my perk but it don’t seems to work and my account says that I no longer have data available but the cap is only 1Gb. Is that normal? thanks

I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code. 

My May-June bill says I have roaming charges on May 26, 2026. I was in New Brunswick Canada that day and not in the USA. Please review and revise.

I’m an American visiting Canada for slightly over a month.  I bought a Koodo SIM via Amazon before my trip.  My Koodo service has been everything I’ve needed.  I’m trying to renew my service for my last few days here, but the website is making it impossible.The customer service AI insists that the site accepts American credit cards, but in practice, this is simply untrue.  The site does not allow me to complete the registration of my card, because it requires a six-character Canadian postal code.  This is something that, as a resident of the United States, I do not have.  The site will not accept my five-digit American zip code.I have tried to contact Koodo customer service, and scheduled a callback.  But my service expired overnight, and although I can see them trying to call me, the calls fail instantly when I answer them.Is there anything I can do, or do I have to accept that Koodo chooses to make it impossible for me to continue with their service?

Have to say so disappointed in Koodo, they charged me a roaming charge because they said i used voicemail when it was them who sent me the message and when i contacted them all they offered was a discount and not to remove the charge. Been a loyal customer to them for more than 15 and this is how I get treated...wow

I signed up for koodo prepaid for 55GB data for $35, It was mentioned If I have opted for automatic payment  the 55gb will go upto 80 gb data. First month it was fixed by an associate after a long wait on call. Now the automatic payment went through for this month and again its 55GB. What is happening? Should I move to other provider?

When I got a call back the first try; there was only one ring. The second attempt there was no one at the other end and it just hung up? I did not realize you needed to wright your account number and temp # down; and need to find out how to retrieve it; since we don't receive and email with that information.