Managing your Services

I added a US 7 day plan to my number. I’m now trying to add plan to another number and it’s saying ‘this page isn’t available right now’.what am I supposed to do?

Please cancel smart watch plan. I didn’t want that 

I need to cancel my stream plus it is due for a payment and i am not continuing the subscription. i was only able to get the manage subscription option on the cbc add on and was able to cancel that but i want to cancel it all. the chat bot is very unhelpful. anyone know how i can cancel this?

Hi,I arrived more than a week ago in Europe, more precisely in Portugal. I purchased the 30-Day Europe Travel Pass when I arrived in Portugal. I followed the instructions on Koodo’s travel roaming page. I turned data roaming on. I checked my add-ons and can see that my Europe pass is there. I did receive an email saying that I purchased my 30 day pass but also received an email saying that I would be charged per data usage if I didn’t have the proper roaming plan. I also texted the activation code to 7626 and then received a message saying that I had purchased more data. I find all of this really confusing. I don’t see any billing yet even though I’ve been using my plan for more than a week. I would really like someone from Koodo to confirm that I will only pay for the travel pass once and that I can use my phone worry free.

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't even receive an email to confirm the change like I did on the other line. Kinda odd, feels as if it's stuck.Isn't the perks options there to switch when you'd like to? Seems simple but doesn't do as it should.I tried several different browsers and different devices but still had no luck on the switch.

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

I put my Koodo Prepaid plan on hold in the end of April because I was leaving Vancouver for 3 months to fly back home. Now, the deactivation date is coming up (August 16), and I need to reactivate it again because the plan has a lot of student bonuses for a great price. When I tried to reactivate it, my payment never ends up being accepted - always the same error! (The screen shows "Oops! Something went wrong please try again later" and it never worked later on) I have tried with multiple cards many times, still the same situation. I will be arriving in Vancouver after August 16, so please help me out!!! Need that ASAP 

I’m in a bit of a pickle.I subscribed to Stream+ back in Sept 2024. Activated all the services, everything was good. Fast forward to Sept 2025 and Amazon sends me an email saying I need to pay for Amazon Prime. Not thinking, I cancel Prime and go about my life. Went to order something off of Amazon last week and there was a deal that was for Prime members only. Then I went down a rabbit hole where I realized that my Amazon Prime subscription isn’t active anymore even though I still pay for Stream+ Premium. Nobody at Koodo seems to know how to fix this except to cancel my current Stream+ subscription then add it back on again because they can’t re-send the activation link.Is this the only way to fix this? or does anyone know how I can link the two services again?

I’ve just bought two WF723CA home phone hubs to upgrade from WF721s. Taking my Dad’s sim card from the old hub and putting it into the new one is leaving me with red blinking lights which, according to the user manual, means SIM card issues. The old sim card was a nano housed in extra plastic to fit the 721. Do I have to go buy a new SIM card and register it through self serve on my Dad’s Koodo account for his phone number and phone service to work properly?

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Millions of songs. Prime delivery. Free DashPass. All included with your membership.4 Prime Video: From award-winning Amazon Originals to popular movies, TV shows, live sports, and more, with limited ads. Prime shopping and shipping: Get fast, free shipping on millions of Prime eligible items with flexible delivery options. Free DashPass: Enjoy unlimited $0 delivery fees on eligible DoorDash orders plus exclusive perks, savings and more. Prime Music & More: Access to millions of ad-free songs and podcasts along with free gaming, e-books and unlimited photo storage.  That sounds like Amazon Prime to me, not just Prime Video. Can anyone confirm?

I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.

I received a charge on my credit card for Koodo stream? This is not a subscription or membership I wanted and yet I am being billed for this. Please remove it and refund me. I have tried submitting a request a refund form and every time I click submit it says error and I never receive the confirmation that it was actually submitted. I find Koodo customer service very difficult to get in contact with. I am also missing a credit on my account for an overage charge. I spoke with someone and they ensured me it would come through but it’s still not appeared on my bill. Please help me with these 2 things!

A week ago, I paid my remaining balance to Koodo through mobile banking. Before paying, I called Koodo to clarify my billing and was told that I could get a $5 discount on each line if I set up pre-authorized payments using a Visa or Mastercard. Since I was eligible, I went ahead and set it up for the next billing cycleHowever, when I checked my account, I didn’t see the $5 credit, so I called Koodo again. I was then told that I should have set up pre-authorized payments through my bank account instead, which would give me a $10 discount per line.I was really disappointed because if I had been given the correct information the first time, I would have easily set it up through my bank and saved more.What upset me even more was that the representative I spoke with said it was not his fault instead of trying to help resolve the issue. As a customer, I expected better service and someone who would take responsibility and care about keeping customers satisfied.Because of this experience, I’

so for about a year ive been able to use my third party billing on microsoft and xbox, it usually asks me for a code during purchase to confirm and then for about a month it doesnt send any sms and just says error. i talked to xbox and it seems like its been blocked through koodos end. any way to fix this and unblock it? or is it a different issue. my phone bill is all paid up aswell.

I recieved roaming charges on July 11 and July 15 when I did not leave the country. I work near the border but never left canada.I  need these charges removed so I can pay my bill please.

My phone was stolen and I received roaming charges. I had to pay the bill as we have 2 lines and internet with koodo. but you can only dispute charges before you pay them.

My prepaid account was suspended because I was missing 3$ due to the extra 5$ 3G fee. I recently bought a ZTE Nubia Cymbal 2  which is a 4G phone. Without the 5$ 3G fee, I have enough money in my account. However, it’s not allowing me to reactivate my account since it is still requesting the 5$ 3G fee. I upgraded my phone to 4G. I should not be paying this 5$ 3G fee.

Hello. I purchased Crunchyroll Mega Fan subscription. I received the emails for the receipt and the activation link. Every time I try to click the hyperlink, it takes me to my subscriptions but I don’t see the crunchyroll activation part.. I only have the Stream+ (which was purchased before). Will I be able to get a refund for it as it’s been days and the problem hasn’t been resolved? 

Dear Koodo Team,I just purchased and activated a Koodo Prepaid eSIM, but after activation I learned that Koodo Prepaid service is not available outside Canada and the U.S. I am currently outside Canada, so the line shows No Service and I cannot receive calls or SMS.My Prepaid account number is 1000000****6. I can provide the full account number privately to a Koodo representative if needed.I would like to switch this new Prepaid line to a Koodo Postpaid plan so I can use the number while abroad.I found information about the Fast Switch Self Serve option for moving from Prepaid to Postpaid, but I am currently unable to access my Prepaid Self Serve account.The first issue is that the login process requires an OTP sent to my Koodo number. Since the Prepaid line cannot connect to a network where I am, I cannot receive the OTP.I also tried using Forgot Password and resetting the password through email. However, the password reset does not work either.The page says that the password must:Con

do they have 30-day Easy Roam Travel Pass for Mexico?

We have somehow ended up with 5 phone lines for 4 people on the plan.  How do we cancel the unneeded one?

Hello, Im currently a prepaid customer who has travelled internationally for vacation.  I wanted to buy the Easy Roam® International add on but i cant since i’m prepaid. So i attempted to move to a post paid plan through the self serve migration tool but i keep on getting the same error, even after trying throughout the day.  Lastly, my phone doesnt support eSim, so i cant move to Telus as a quick fix. Any help is appreciated! 

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it off for over 20 minutes, and not having luck. Has anyone encountered this issue? Please let me know how you resolved this. Thanks in advance! 

I got a roaming charge for EasyRoam on m phone number 604 *****86 .It is for US roaming on August 2, 2026. We never left Canada. On that day, we were travelling in Northern Ontario between Wawa and Salt Ste Marie where connectivity was limited so we made a very limited use of our cell phones. 

My 360 day prepaid plan expires September 17. If I enable automatic top up with a registered credit card, would it be renewed automatically and charged to my card? Or, do I have to top up by manually adding funds to the account?  I see that automatic top up is for monthly charges, does not mention annual charge.