Managing your Services

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month.  I have been trying to get an updated Nubia WF725 but am getting the run around.  The rep i talked to on chat told me to go to a Koodo store , I tried 3 different Koodo stores in 3 different cities and they have no stock and say they cant seem to get them for existing customers. What is going on?

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot password and don’t recieve the email help plz 

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a human. My son’s cellular data has been exhausted two months straight, less than half-way through each billing period. Something strange is going on. He doesn’t stream video, and he’s on a 20GB plan. I’m trying to get someone at Koodo to tell me how this happens? IOS is useless when attempting to find out which apps are using data during a time-period.

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

I keep getting notifications I’m in the US and I am not in US I’m in Canada 

When i did my second line, there is a “add a line” credit on it. What happens to the credit if i  remove the first line?

Hello,I have been using an iPhone SE (2nd generation) and have recently purchased an iPhone 17. I am trying to transfer my current eSIM from my SE to my new iPhone, but I have not been able to complete the process.First, I tried using Apple’s eSIM Quick Transfer between the two iPhones, but it eventually prompted me to contact Koodo for assistance.Next, I tried using Self Serve. From there, I went to “Mobile Services” and clicked “Get help with SIM cards and eSIMs.” This led me to the “Manage your SIM card or eSIM” page, where I selected “Transfer my eSIM to a newer device.” I then chose “Transfer an eSIM from iOS to iOS or Android to Android,” but it only redirected me to a help page.Before purchasing the phone, I visited a Koodo store and was told that I could transfer my eSIM through Self Serve in just a couple of minutes.I have been trying to resolve this for a few hours now and would really appreciate your help!Thank you very much.

I’m trying to buy the Latin America Easy Roam 7-Day Pass (60$), and every time I click on confirm changes to finalise the purchase,  I get an error message saying that the page isn’t loading and to try again later. It’s been multiple hours and I’m still getting the same error message. How do I go about getting the package?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for lights to stop blinking, I’ve reset, changed coax ports and power cycled at least 30 times this week. This feels absolutely terrible.

Hi, I have the stream billing through koodo, I activated all my accounts, but am still being charged for Disney+, how do I get this fixed? Chat support is not helping. 

I have an active Europe easy roam 30 day travel pass. I texted Koodo to activate it, and got a message back saying it’s activated. However, do I need to turn on data roaming in my phone setting to use it or do I leave data roaming off? I can’t tell on the Koodo self-serve if I’m being charged extra for roaming…Thanks!

This has been the worst internet installation experience ever. My activation date was supposed to be June 30th but got revised to July 1. My original modem was not working with the online light flashing forever even after several reboots so the rep sent me a new modem which I received today. My second modem has both the DS and US light going solid and then both flashing at the same time after 30 seconds with no online light whatsoever. I’m at a complete lost for words on what to do in this situation and I have a technician coming in a few days. My question is, if the technician (from Rogers) cannot fix it, what is the best course of action? Koodo already discounted my future bills to $35/month but at this point I honestly don’t care and need internet immediately to work. I’ve followed all guides, I’ve contacted the reps 4 times and I’ve spent every minute of the day trying to find a solution and testing all solutions.

Not able to make international calls. Newly activated postpaid. Long distance perks added. All other free add ons like data roaming, call roaming added. restarted device more than 5-6 times.  any ideas ?

I will be heading to Australia for a year. I'd like to keep my number for the lowest fee possible.

i have been trying to update my CC info with your self serve for months. every time I try to update it tells me “the service is unavailable at this time.”every time i call or attempt to get help from the AI assist (no assistance but running in circle pretending its helping) it does not understand the issue i am having and disconnects the call or conversation before i get a resolution. i want to give you my money, but you wont let me. why wont you let me update my CC info!?

I am requesting a refund for my $100 Annual Prepaid Plan.I recently ported my number from Rogers to Koodo and activated the $100 Annual Prepaid plan. After activation, I was waiting to receive a verification text message, but it never arrived.I notice Koodo Prepaid does only  support roaming in CANADA /US Since I am currently outside of Canada. my phone has only shown "Limited service" and "Out of service." I have been completely unable to use the service for calls, text messages, or data. ….no callback request didn’t work Unfortunately, I was not aware of this limitation before purchasing the plan. Because I have not been able to use the service at all please email me please **edited by moderator to remove personal information

The cellphone coverage where is reside is awful, and has been getting worse over the past year.  Calls are dropped, not completed etcVery frustrating and I’ve about had it with Koodoo.

Google pixel 9 pro has 2 pink/purple pixel lines

My bill due in June was charged from my account in June itself. And then it got reversed back into my account without any warning or notification. And because I was charged with the bill amount, I was completely unaware that the bill was pending. And now Koodo has charged me with the fine and put a bad mark on my profile. This is unacceptable. Koodi is ruining my reputation and stealing from me. I'm trying to request for a review or submit a report but the website wouldn't let me. This is not my first experience. This company feels like a scam from day 1. Going to switch

My internet subscription was cancelled without my knowledge. I had received my modem and router in the mail but hadn’t set it up as my activation date wasn’t till July.  I have not received any email regarding why it was cancelled or if it can be renewed nor have I received an email about returning the equipment.  The payment had gone through to Koodo so it wasn’t a card issue. 

My prepaid plan up and cancelled itself out of the blue.  Says I need to “top it up”.  Even though it’s been  ongoing prepaid for like a year now.  So I dialed the *611 and the cringebot won’t let me add money to it.  Doesn’t explain why or let me talk to someone, just refuses to let me pay.Tried logging into my self service account on the website.  “We have improved security so you need to provide a new username and password.”  Ok, so it directs me to a box and I’ve tried every kind of username and password but it just keeps saying “invalid credentials”.  Yup that’s it.  I’m entirely locked out of using my phone.  For no reason and I have no way of fixing the problem.Cause koodo went full retard-bot to save fifty cents in labor cost.  (They even charge you $5 to talk to a person now, just to add insult to injury).  I’m waiting for a job interview call that I probably missed and I have friends that were supposed to text me about helping them today, now they think I’m ignoring them.I ca

My internet was supposed to be activated June 30 and I received a call at 6PM that day saying to wait until tomorrow as an activation could not be confirmed. July 1st I plug in my modem and receive an email “Your New Koodo Activation Date, July 1”. It’s midnight and I still have no luck, my US and DS light are solid green but my online light has been flashing for hours. I’ve reset the modem 10 times and unplugged and unplugged several times. I’ve even tightened the coax cable with a wrench. Nothing is working and it’s becoming super frustrating as I have an important work day tomorrow.

i was with public mobile and they offered my to migrate  my account to koodo and i started to and got up to the point where you say yes to the text message and i didn’t do it and now i can’t view mt account anywhere and public mobile closed my account so i can’t login but there still taking my money and on my koodo account is says “Your account has basic access for now. You'll get full access when your order ships.”what should i do?

Last month I contacted koodo about this problem with my European roaming plan from May and Junw not followed and koodo replied that they would remove $60 for May and after June to reconnect. June had European roaming charges as well and shouldn't.   Please fix these over charges.  Thank you.  

I lost my wallet and my stream plus got cancelled but when I got a new card to manage my stream plus the price went up $6 a month. Is it possible to get the original price back?