Managing your Services

Hello, I'm currently abroad and tried to switch from prepaid to postpaid to be able to receive a text. I cannot receive the text to confirm the transfer of the account and I cannot initiate a chat with a representative as the chatbot tells me the number isn't registered. I wonder if someone from Kodoo might be able to force the transfer for me.  Thanks in advance. 

I had my roaming off and my phone was on airplane mode almost every day of my trip to France. Except occasional moments where I quickly needed to check something or Google Maps. My bill is absolutely ridiculous over $200. How do I dispute this ? Or better understand why? 

While I was away overseas in Nov, I was using my esim but I noticed that I was being charged for$72 for roaming charges. Please remove $72 from my account, thank you.

Hi there I have accidental roaming charges again. I follow all directions on how to avoid, they simply do not work consistently. I live close to the USA but as you’ll see have not entered the USA.  Please remove the charges thanks

We had a storm a few days ago and now we cant make or receive calls on any of our cell phones . we don't have a land line. Or phone's are fine. They work when we go into town. It says we are on a Telus tower and there are a few towers that have issues but its been days. This is ridiculous!! I cant contact anyone. I get an endless circle of help articles but no way to report this problem. AND I am not a Telus customer so I cant talk to them. they just want me to sign up!!!! I am very frustrated!!!

Hello,  I upgraded my phone through you, and was informed at the time, that there would be no extra charges, but now there is a connection fee added.My bill is almost 3 times normal. Would really appreciate any assistance on this, Thank youAlan Just found out, that I should get a credit back on my 3rd bill.Problem solved.Love my new phone.Alan

I have my account setup to pre-auth from my banking account, but the $10 discount is not applied to the bill. Pls clarify on this issue… thanks

If traveling to europe, will koodo prepaid, for 2FA text work ? Is incoming text free ?Is easyroam available on Koodo prepaid ?And can easyroam be disabled ? Louis 

When I cancel the Stream+ service with Koodoo, will my original, personal payment plan with Netflix, Amazon, and Disney resume to what they had been prior to having the Stream+ service?

I had just noticed that my Samsung phone is not connecting to WiFi. It states it cannot find IP address. I went to a different location and used their network and it worked fine. I believe this may have to due with the new Telus tv boxes I had to upgrade to. I have tried removing the sim card, turning airplane mode on and off. Rebooted the router a few times. I am at a loss for the next move. As I get deeper into trouble shooting the more confused I am. Can anyone suggest any other tips. 

I’ve been trying for the past 2 days to just cancel my home internet and I’ve just been getting a complete runaround. Any help or insights on how I can go about this?? I’ve tried online and it’s not an option and directs me to call I’ve tried calling and not getting through I’m just defeated rn

My account is on hold while I am travelling. But Koodo is still charging me the regular monthly amount. Any suggestions on how to reach customer support? 

I recently changed my auto payments to debit.  I accidentally emptied the account from which the money was withdrawn from.  And of course the withdrawal bounced and my bank charged an NSF fee.  My credit card company cancelled the payment.  I wanted to pay the charge plus any charges that Koodo will charge because of payment that didn't go through.How long will I have to wait to get ahold of Koodo?  I can't pay online as it is still showing as paid.  I'd prefer to get it paid up asap. Also, how do you go about calling as I can't find a number or easy way to?

I just signed up. How can I add data or upgrade plans on happy lite? How much is data add on for Happy lite?

Last year I bought a SIM for my family visiting Canada and registered a prepaid plan.As far as I remember, a did not register for automatic top ups because they would be here for less than a month.Since then I didn’t check the account status (my mistake).Yesterday I just noticed that Koodo is charging for the account. It has been doing this for many months.Now, here’s the problem:When I try to log in, it says that I need to update my password, but when I click “Proceed” I get an error page. When I try to recover my password, it says that my email address is invalid (it isn’t) I installed the SIM on a cell phone, but it doesn’t connect to the mobile network -- therefore I cannot recover password using SMS They recommend using the chat to schedule a callback -- problem is: to schedule a callback one needs to log in, so I’m back at square oneAnyone from Koodo here to tell me how can I log in to cancel and d

All I'm trying to figure out is when the money is coming out of my account. What day each month.

Ordered 1 internet subscription, but 2 subscriptions showing in the profile and also charged twice. I don't know how.. Want to cancel one with refund, but no one picks the call. No option to cancel online

I signed up and nothing is in my account. No order number no plan details even though I paid. When will my account self serve reflects my details??

Is is it possible to extend my payment arrangement until tuesday?December twenty third, sorry for the inconvenience.But the money I was expecting today did not come in will come in on tuesday if you can extend it, I'd really appreciate it.I am so sorry for the inconvenience.Thank you very much

Hi,I’ve asked this question to all AI-powered bots on this website and got no answer. I received an early Christmas gift and want to know if Koodo supports it. It is an Asus Zenphone 9.If so, do I need to change SIM card? Are there other things I should prepare for concerning my account? I must be blind because I couldn’t find the extensive list of supported cellphones, just a “quick-list” with only iPhones and another brand. No mention of Samsung or Google ones.Thanks for your time

I tried to remove the pay per use international addon but I get an error message saying ai meed to call Koodo. Also, I don’t see the rollover data addon anymore which I thought I had because I keep receiving messages about data being rolled over, why?

I have never had to deal with such impossible customer service. My Father passed away 5 months ago and I am still trying to settle his account. There is no phone number you can call to talk to anyone. I would never in a million years do business with this company and will advise everyone I know to avoid them as well!!!

Hello, I was charged an $18 roaming fee while I was in Europe but I did not roam. I bought an e sim the first day I arrived. Please have this charge reversed. Thank you. 

Hi, I signed up for black friday since it was a good deal and have regreated it since then as nothing had worked so far.I have yet to receive my SIM card and the internet setup was a total disaster.I got Koodo Assist to schdule a callback to cancel all my service, where the rep said he was going to transfer me to another department for cancellation and it’s been an hour since then.Is there any other way to cancel or get a hold of rep? I am super frustrated at this point. 

I have been trying for three days to contact this company to cancel a line that I had frozen, because there is no option to cancel it through MySelf/My Account. When I call the customer service numbers, I am told that I need to set up an appointment to speak with an agent, and that I will receive a text message after the call to schedule it. I have gone through this process multiple times, but I never received any text message to set up the appointment.There is also no email address to contact support. The only option is a link, and when I click on it, it doesn’t even open.What kind of terrible service is this? I am honestly very happy that I cancelled my line and switched to another company that offers better service and much stronger customer support, with the same cost and even better promotions.Choosing Koodo was one of the worst decisions of my life, and I will never recommend it to anyone.