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Email to text message not arriving on my Koodo phone

  • September 16, 2026
  • 8 replies
  • 94 views

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.

Could a Koodo representative please check whether email-to-MMS is enabled on my line and whether it can be activated?

Thank you.

Best answer by Rox Koodo

Hi there, ​@Kasmek . The function was unfortunately removed, so we can’t grant it will work again. 

You may try by following the steps below, however, if this won’t work, I’m afraid we can no longer reactivate the feature. 

To send a message to a Koodo customer's handset from an email account, use the following format:

  • Koodo: 10digitnumber@msg.koodomobile.com (delivered as MMS) 

Important Details

  • Attachments: Emails sent to the address above are delivered as MMS. Supported formats include H.263, MPEG4, and animated GIF. Other formats (like Word or Excel) are unreadable on MMS handsets 
  • Spam Filtering: Due to high spam volume, all web addresses (URLs) are blocked since 2023
  • Cost: MMS messages received via email are charged at the regular MMS message rate and appear under "Data and other Services" on the invoice 
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8 replies

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  • Mobile Master
  • September 16, 2026

I believe the service is still available, but it is only on a limited basis. Have you tried sending it from another email address to see if you experience the same issue?


  • Author
  • Connector
  • September 16, 2026

Thank you for your reply. I will try sending a test message from another email address to see if I have the same problem.

If the message still does not arrive on my Koodo iPhone, could you please let me know what I should do next, or whether a Koodo representative can check if email-to-MMS is enabled on my line?

Thank you for your help.


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  • Mobile Master
  • September 16, 2026

If it does not work, you can also try to use your phone number followed by @msg.telus.com.


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  • Mobile Master
  • September 16, 2026

I would not expect this to work as the servive was removed years ago. I have read a mixed messaging that it is possible to manually re-enable, but also that it's gone. If you like, I can flag a rep to get the current latest info on the and. 


  • Author
  • Connector
  • September 17, 2026

Yes, please flag a Koodo representative to confirm the current status of the email-to-text service and whether it can be enabled on my line. Thank you.


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  • Mobile Master
  • September 17, 2026

I've flagged a rep. It should be sooner than later to find out the word 


  • Author
  • Connector
  • September 17, 2026

Yes, please flag a Koodo representative. I also tried the @msg.telus.com address you suggested, but the message did not arrive on my iPhone. Could a representative please confirm whether email-to-text is still available and whether it can be enabled on my line? Thank you.


Rox Koodo
  • Official Rep
  • Answer
  • September 17, 2026

Hi there, ​@Kasmek . The function was unfortunately removed, so we can’t grant it will work again. 

You may try by following the steps below, however, if this won’t work, I’m afraid we can no longer reactivate the feature. 

To send a message to a Koodo customer's handset from an email account, use the following format:

  • Koodo: 10digitnumber@msg.koodomobile.com (delivered as MMS) 

Important Details

  • Attachments: Emails sent to the address above are delivered as MMS. Supported formats include H.263, MPEG4, and animated GIF. Other formats (like Word or Excel) are unreadable on MMS handsets 
  • Spam Filtering: Due to high spam volume, all web addresses (URLs) are blocked since 2023
  • Cost: MMS messages received via email are charged at the regular MMS message rate and appear under "Data and other Services" on the invoice