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Question

Email to text message not arriving on my Koodo phone

  • September 16, 2026
  • 5 replies
  • 32 views

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.

Could a Koodo representative please check whether email-to-MMS is enabled on my line and whether it can be activated?

Thank you.

5 replies

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  • Mobile Master
  • September 16, 2026

I believe the service is still available, but it is only on a limited basis. Have you tried sending it from another email address to see if you experience the same issue?


  • Author
  • Beginner
  • September 16, 2026

Thank you for your reply. I will try sending a test message from another email address to see if I have the same problem.

If the message still does not arrive on my Koodo iPhone, could you please let me know what I should do next, or whether a Koodo representative can check if email-to-MMS is enabled on my line?

Thank you for your help.


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  • Mobile Master
  • September 16, 2026

If it does not work, you can also try to use your phone number followed by @msg.telus.com.


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  • Mobile Master
  • September 16, 2026

I would not expect this to work as the servive was removed years ago. I have read a mixed messaging that it is possible to manually re-enable, but also that it's gone. If you like, I can flag a rep to get the current latest info on the and. 


  • Author
  • Beginner
  • September 17, 2026

Yes, please flag a Koodo representative to confirm the current status of the email-to-text service and whether it can be enabled on my line. Thank you.