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Question

unable to acces self serve drop down

  • Nov 4, 2026 3:44 PM UTC
  • 2 replies
  • 20 views

I have registered for self serve and can log on to see the overview page, however,  when i chose the menu where the self serve drop down menu should be, it's not there.  I would like to port my number so that I am not paying 2 bills. I have tried to schedule calls but the reception at work is terrible and they won't accept an ext. Number. I would like to get this resolved ASAP. I have the Kudoo eSIM and a physical SIM from my previous provider. 

Any help is appreciated. 

    2 replies

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    • MilkyWay
    • Mobile Master
    • Nov 4, 2026 7:51 PM UTC

    Is your service still active with your previous carrier? Have you tried following the steps in the link to port over to Koodo? https://www.koodomobile.com/en/help/moving-your-number-koodo

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    • Dennis
    • Mobile Master
    • Nov 4, 2026 8:09 PM UTC

    Does the Koodo line work currently?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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