cancelling stream+

What does it say in self-serve when you try to cancel your subscription? 

there is just no option to cancel it. just an update/change payment option, and a view history. 

So you went to subscriptions, look at “stream +” premium or not, in that window has “manage plan” with a gear, you select that, look under “available plans” and you don’t see “other actions” with “ No longer need your subscription? Cancel subscripton” I have screen capped what you should see

Hi ​@koziebre3 

We have looked into it and based on the subscription details, the last payment was unsuccessful, therefore the option to cancel is not available at this stage.

After 3 unsuccessful attempts, the subscription will cancel automatically. 

If the payment goes through, then the cancel option will become available.

Let us know if you have further questions.