i’ve googled, i’ve self served i’ve contacted koodo ai and i still just can’t seem to cancel my stream+ ?!
Solved
cancelling stream+
Best answer by Flo Koodo
Hi
We have looked into it and based on the subscription details, the last payment was unsuccessful, therefore the option to cancel is not available at this stage.
After 3 unsuccessful attempts, the subscription will cancel automatically.
If the payment goes through, then the cancel option will become available.
Let us know if you have further questions.
This topic has been closed for replies.
So you went to subscriptions, look at “stream +” premium or not, in that window has “manage plan” with a gear, you select that, look under “available plans” and you don’t see “other actions” with “ No longer need your subscription? Cancel subscripton” I have screen capped what you should see
+4Hi
We have looked into it and based on the subscription details, the last payment was unsuccessful, therefore the option to cancel is not available at this stage.
After 3 unsuccessful attempts, the subscription will cancel automatically.
If the payment goes through, then the cancel option will become available.
Let us know if you have further questions.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.