Managing your Services

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!! 

I have a koodo phone plan that i pay for through my bank account after i am billed.   Im wanting to start a koodo internet service but i would like the same payment method,  not auto payment from my credit card.  How do i go about this?

Trying to my bill several times but getting message ‘the service is unavailable right now’

Canada-US roaming with data, talk and texts  I have this on my service now.  Can someone please explain to me exactly what it means.  thank you!

I am a Canadian customer who has just signed onto Koodo’s Stream+ Premium.  I already have existing accounts with Netlix, Disney+, and Amazon Prime.Linking up my Disney+ and Amazon Prime accounts presented relatively little problem (the latter ate up what remains of my full-year’s Prime membership so I’m dealing with Amazon for them to process some kind of refund; the process is painful).With Netflix, however, I am having issues with the links that were sent by both the Netflix support team and Koodo.  The Netflix link in the body of their email asks me to “ Click here to link Koodo to your current Netflix account. No need to cancel or create a new one.”  It sends me to the webpage/web message down below...   The one sent by Koodo takes me to their self-serve web page, whereupon login, the activation link for Netflix flat out sends me to the webpage/web message below...  Can someone please help?  Perhaps a Koodo tech support can provide some assistance in this matter?  Both Netflix’s a

Is the internet plan for 44 a month permanent? Or does the price go up after a few months? Interested in it, but only if the price is permanent. 

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.comThis stopped working last week. Anyone have any insights on this?

I already have Netflix  and Amazon Premium but not Disney.  All are accessed on my TV through Roku. Netflix has extra member with solo access.Are there any issues about signing with Stream+ and Roku? 

I’m going to be taking a 7 day vacation to the United States next month and currently I’m on a Canada only plan for 40$.  From what i understand my options are:Easy Roam $14 / Day when activated (potentially $98 for the entirety of the trip) Switch to Canada/USA plan for $65 / monthI guess my question is are there any extra fees or issues I would run into if I were to switch to the Canada/US plan for the month and then switch back once I’ve returned that would make it more expensive than just using the Easy Roam and potentially racking up a $98 bill. Thanks

Hello, I am a newcomer and still new how international calling works here in Canada. 😊I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”.Thank you in advance for your responses. 😊 

I’m hoping to cancel my stream+ (Netflix, AppleTV) to switch to the Stream+ with Disney however it says to manage your stream+ account you now have to go to the “subscriptions tab” in your self-serve account. I have no subscriptions tab and stream+ no longer shows up under add ons to mange. I’ve looked everywhere on my account and cannot find where I’m supposed to manage this service.

Today, I got a message from Koodo that says I’m roaming in the States but I haven’t left Canada. I work in Delta, BC which is located near US border. I think there is an issue. Can you help me to solve this issue? 

Hello Koodo experts, I'm currently on the $60/month plan with unlimited talk and text + 60Gb of data as seen in the attached picture. It specifically states that unlimited talk and text includes "Text and picture".  I'm considering changing to the $50/month plan but I noticed it just says unlimited talk and text and doesn't mention whether picture messages are included or billed at pay pet use rates. I'm hoping to receive clarification as to whether the $50/month plan does include picture messages or whether that's billed as per pay use. In the event I do change plans I was also wondering if there's any additional fees as a result?I applgize for all of the questions. I'm fairly new to being with Koodo and want to make sure I'm not being charged for things I don't want to to. Thank  you for your time! 

I've already seen this question, but there has been no answer at all. I received an email yesterday regarding my monthly bill. The sim card was just shipped on Tuesday. Why are they already charging me for days last week, etc., when I don't have my sim card yet and can't access any services from it yet? I am in Northern Ontario, so it takes longer for mail to arrive. I am trying to get a hold of customer service.

Why am I not receiving an email that my account is due?  

My data stopped working suddenly today around 6:30pm while I was using it. The Koodo chatbot had me create a new APN. It was exactly the same as the one in the link below, except the MMSC didn’t have “koodo/” in it. That one didn’t work. I then looked up help on the website. I now have a new one with the exact settings specified below (same as the APN settings I’d been using successfully for so many months until today).https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=undefinedAfter several restarts, including removing and reinserting my SIM my once, I still have no data. I have tried all three APN’s - my original one, the Koodo chatbot one, and the one per the link above, and none work.For all of them, the following fields are all “Not set”: Proxy; Port; Username; Password; Server. Do any of these fields need a value as well?My bills are all paid up, and I’m at 2.6 / 20 GB in my data usage, on my $39/mo for 20 GB plan. Any i

"I closed the account, paid all the bills, including the last one for $27.00, paid on March 10, 2024. On my account, it is stated that 'Your account is canceled. You will still have access for 3 months after cancellation.' However, today, on March 13, 2024, I see on my account: AMOUNT DUE -$53.13, Due: March 11, 2024. Why did I receive a bill for -$53.13 when I have already paid everything?"

Trying to add stream+ and once I have entered payment information and continue, it brings me to an error page (something has went wrong).

When I clicked ACTIVATE from within my Koodo account Disney+ sign-up went as planned but after choosing the full catalogue it went to the payment page...Koodo account now says: Active, Start streaming, but Disney+ keeps asking for payment plan…Called Disney, they just see incomplete sign-up for my email. They say Koodo link wrong.How do I get a new activation link for Disney+?

Hi,Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

I’m on the previous version of Stream+ which gives me Netflix, AppleTV+ and Discovery+. I see that the new version of Stream+ keeps Netflix, loses AppleTV+ and Discovery+ and adds Disney+ and Amazon Prime.Will the old version that I have be grandfathered for existing users like me? If so, for how long?

With the Unlimited International SMS, does this mean I can send texts AND pictures from Canada internationally free? or just text messages? Thank you!

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

Hi everyone,Most customers on facebook and any meta sites experinced a wide outage of the apps. I have been unable to log into anything since 9AM EST. That being said, I  have requested multipe codes to reset accounts to log back in,knowing my password and such. Does anyone else not receive  short code SMS  to their phones or is this just an isolated incident on my part?Thanks!

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence.  I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks