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The place to ask all of your Koodo related questions

3917 Topics
M
Maple21Beginner
asked in Plans & Add-ons
Loyalty department

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

11041
Bernard Koodo
10 months ago
D
DonghwanKimConnector
asked in Other
My Koodo Data is not working after I changed my plan.

My Koodo Data is not working after I changed my plan.Yesterday night, I changed my Koodo mobile Plan which is 50.00 per month with 70 GB of Shock -Free Data at 5G speed. And today morning, the data is not working so I couldn’t do my work in this morning.Please help me. Thank you.

3366
D
10 months ago
L
longlong2kBeginner
asked in Other
Koodo Internet bridge mode

Any idea how to setup Koodo Internet to run in bridge mode?

3304
Timo Tuokkola
10 months ago
W
wkwk02Beginner
asked in Other
scam call or legit?

Hello I need some help from you guys!I did a stupid thing ever!I got phone call from +1 (844) 962-1419 says call from Telus. I didn’t answer few times but on third call I did.The guy was offering me the new phone plan which was with Koodo 50G/$34. I thought it’s a good deal so decided to go for it.long story short,  it was after my nap so my brain was 100% working and gave all my information (address, full name, phone number, date of birth and SIN NUMBER!!!! he needed because I didn’t have driver license)After the call I got confirmation email from noreply@koodomobile.com says my order is in process.And agreement from do.not.reply@koodomobile.comAfter hanging up the phone call I felt it was a scam so I called them back and cancel it. I got cancelation email from koodoservice@mail.koodomobile.comCould someone check if this was scam or legit? 

13675
Bernard Koodo
10 months ago
B
Bent123Beginner
asked in Self Serve
Can't Activate Amazon Prime Through Koodo

This morning I added the Amazon Prime Promo to my account. When I go to “complete activation” with my Amazon account I get an error that says “This account is not eligible for this benefit”. Both accounts are under the same email and I did receive a confirmation email. Thanks!

10059
C
10 months ago
B
Bluenoser93Beginner
asked in Billing & Payments
Easy Roam Charges - Canada to Mexico via USA

Upon review of my recent bill, I noticed that there were several days where my wife and I were charged both the USA and International rate for Easy Roam. These were days where we were travelling to Mexico via the USA. I could not find any language on the Easy Roam page or anywhere else that detailed you would be charged both daily rates if you are travelling to another country via the USA. My question is, should the more expensive International rate ($16) not supersede the USA rate ($14)? Koodo touts it as a “daily flat rate”, when in reality they are double-dipping for $30 ($14 + $16) if you pass through the States.Does anyone know where the language explicitly stating that you will be charged for both rates is located? Or has there been an error in my billing?

2383
L
10 months ago
E
edirBeginner
asked in Billing & Payments
How do I cancel service with koodo and deal with accumulated bill from outside of Canada?

Hi, I had two mobile lines while I was visiting Canada in June July and August 2023. I was told in person by 2 different koodo service reps on different days at the Koodo kiosk in Walmart that the way to cancel the service was to just stop paying the bills and the line would be cancelled. However, I see that even though I had left Canada and had not even had the SIM card in my phone, I continue to be billed monthly and the bill just keeps growing. I see that this will affect my credit rating.  I want to cancel my services with koodo because I am not even in Canada anymore (I haven’t been since the end of August).   I also want to deal with my accumulated bill so that my credit rating is not affected.  Can you help me with this? Thank you.

5934
E
10 months ago
N
nacBeginner
asked in Billing & Payments
I have a credit in my account after transfering out; how do I get paid?

Hi, I’ve recently transferred out from Koodo, but I have a credit on my account. Could somebody please help me to get this credited back to my CC on file?

1263
D
10 months ago
D
DustyCrophopperBeginner
asked in Other
what time will my internet be active on my self-install date?

Today is my self-install date, so far I’m getting no internet connection and my self serve says my order is being processed. What time should I expect my service to be available on my self-install date? Thx

3241
D
10 months ago
E
evilphantomBeginner
asked in Other
Internet Activation Date

I just Signed up for Koodo Internet and I selected Jan 5th for my Activation Date but I don’t see it in my welcome email.  Billing term states Jan 12th.  How do I check my Activation date as I already set my cancellation of my existing Internet service for Jan 5th.  I want to make sure I have the correct date.

5522
E
10 months ago
J
JkcadeeBeginner
asked in Plans & Add-ons
Is visual voicemail included in the plan?

Is visual voicemail already included in the plan or is it an add-on? If it is an add-on, how do I request it and what is the price? I am using an iPhone so visual voicemail is very important for me.

1631
Timo Tuokkola
10 months ago
P
paulateeBeginner
asked in Billing & Payments
Merging Two Monthly Koodo Accounts

Hi, My spouse and I switched to Koodo during their Black Friday promotion. We each created our own Koodo accounts, and we each pay monthly (post-paid). Now I want to merge our accounts together so that we only get one bill. An agent at the Koodo kiosk said it’s free to merge accounts but we need to do this via callback. The callback agent said merging accounts costs $50... Which one is correct?  Is there another way to put two Koodo numbers on one bill for free? Thanks in advance  

3411
Dinh
10 months ago
C
CanadaCool622Advocate
asked in Plans & Add-ons
Switched to a 5G plan but not getting 5G, and my perk isn't changing

Hey, I switched from a 4G plan with Speed Boost to a 5G plan and chose the data rollover perk.  Got the plan change e-mail instantly but so far it doesn’t seem that anything has changed.  Still only getting LTE despite having 5G enabled on my Note 20 Ultra, and the account page is showing the 5G plan but speed boost is still there.  Already tried rebooting a few times and no change.  What is going on?

161631
Dinh
10 months ago
T
thejatConnector
asked in Self Serve
Clarification: Replacing A Stolen Phone With New Phone and New SIM

So I think I have a pretty standard situation that I would like clarity on.  My phone (and associated SIM) was stolen. However, when I search this forum I see an bunch of folks having problems when activating a new phone and SIM.  I have now have new phone and a new SIM, but want to keep my old number.  I want clarity on how this is supposed to work before continuing.  Here are the basic details of my situation. BackgroundI am a Koodo Monthly subscriber and want to KEEP my plan and number. My iPhone was stolen. Using Find My iPhone, I then erased my iPhone. I then successfully suspended my  phone using Koodo Self Service. I scheduled a callback to blacklist the phone and that apparently was also successful.What I Was ToldI was told that once I get a new iPhone and new SIM, I just need to use self service to “Change My SIM”.  The agent told me that it will correctly first ask me to re-activate (unsuspend) my phone/account before proceeding to change to a new phone and new SIM.  In other

7026
T
10 months ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Koodo's Network Coverage 4G vs. LTE

 Do 4G and 4G LTE plans have different coverage? Or is the coverage the same, with the only difference being uncapped speeds on the LTE plan? The map seems slightly confusing with two different 4G coverage options. Can anyone clarify this for me? Thanks. 

7061
D
10 months ago
A
Ali36Beginner
asked in Self Serve
Changer le nom d'une carte SIM

Bonjour.Je viens de rejoindre vos clients aujourd'hui. J'ai deux cartes SIM, une pour moi et une pour ma femme.L'opérateur qui a changé d'opérateur pour nousIl a enregistré les deux cartes SIM à mon nom. Est-il possible d'enregistrer une des cartes SIM au nom de ma femme ?

1615
Dinh
10 months ago
L
LawsonBeginner
asked in Plans & Add-ons
Will bill credits be removed if i change plans?

In November 2022 (Black Friday) I purchased an iPhone 13 on the tab and obtained the $65 50GB UL Can min SFD (4G Speed) plan with a $20/month bill credit for 24 months.  My current plan costs $45/month ($65-$20 credit).   I have an offer in self-serve for the $65 Canada-US 120gb plan.   if I switch to this $65 plan will I lose the $20/month bill credit and now pay the full $65/month? I spoke to rep on the phone yesterday that said yes and now there is conflicting information online. (See photos).   

4816
Bernard Koodo
10 months ago
S
Shuswap KidBeginner
asked in Plans & Add-ons
Unlimited International SMS Perk

A Koodo newbie, only a week old, so still learning…...I travel overseas a lot and want to be able to receive texts (e.g., account verification texts) on my cell phone. So as my perk, I selected Free International SMS. I won’t be using my phone for anything else and will have data turned off and data roaming turned off in my phone.My question is about the Koodo add-ons. EasyRoam is of no interest to me so the way I have set it up is with only one add-on -- International Voice Roaming. But on further reflection, maybe I don’t even need that. So I’m finally getting to my question -- does receiving SMS texts while I’m overseas require International Voice Roaming? Or not? It seems to me that some kind of network roaming will be required to get the text to my phone but maybe it’s handled in a different way.   

4411
Flo Koodo
10 months ago
Nikki MacMartin
Nikki MacMartinBeginner
asked in Plans & Add-ons
How to delete Appletv+

I need to delete appletv+ which was added to my koodo phone plan free of charge. I am unable to delete this on my end as it is greyed out. I have cancelled my account over a month ago but the subscription remains. This is a real problem as I have moved overseas and the subscription is prevent me from changing my phones country/region and thus I cannot download certain apps that I need in this new country. Help!

681
Flo Koodo
10 months ago
I
IronPandaRockstar
asked in Billing & Payments
I can’t pay my bill with my visa card

I can’t pay my bill with my visa  card . I called the bank it shows all info are the same name , address etc  Yesterday I arranged a call . And I got ball back from Koodoo . They told me the department that doing this is not working . Says Koodoo will call me back this morning  from 8-9 am . But I  got no call . Could anyone help ? 

60021
Flo Koodo
10 months ago
B
batista0001Beginner
asked in Other
Can't receive incoming calls and text messages

Hi,I have a problem with receiving calls and text messages from other networks. I asked my coworkers who are with Freedom, Fido, etc. to call AND text me but they said the call goes straight to voicemail. I did not receive any of their text messages either (even though they sent one).I think this all started last week, when I went back to Koodo from Fido via a winback offer. I was originally a koodo user from 2018 until now. Took the black friday deal of Fido and ported my number there. And then back to Koodo when they called me with a winback offer.It seems like I can call and text anybody just fine. Data is also working great (5G). I have also tried some methods that were posted here before such as:  None of these work for me. I also contacted Koodo Assists with a scheduled callback but it seems like they can’t reach me either because it goes straight to voicemail, I guess?Thanks,

5396
Flo Koodo
10 months ago
L
LeannaGoebelCoach
asked in Billing & Payments
cant see what my bill is

every time i go to see my bill i get this error  :Application error: a client-side exception has occurred (see the browser console for more information).how am i suppose to pay my bill if i don’t know what it is? anyone else having issues with this?

1532
Bernard Koodo
10 months ago
T
Tim PerrinBeginner
asked in Plans & Add-ons
5G cost extra?

My plan is for 4G but my phone connects to 5G often. Am I going to be billed extra if I use data at 5G? Thanks. Just need to know if I need to explicitly turn 5G off. 

941
D
10 months ago
R
RemmeKBeginner
asked in Plans & Add-ons
MMS & SMS, what are they ?

I have recently added unlimited Long-distance (to the USA and International) calling/texting, to my phone plan.  My new plan now mentions Unlimited MMS and SMS.  Is this the USA and International calling features ?   

911
D
10 months ago
M
MRemiBeginner
asked in Plans & Add-ons
US-canada plan

I have the canada-us plan. this is my first time going to the states with it. Is there anything special I have to do when using it once I pass the border? For example, in my phone settings do I have to turn my roaming on or keep it off?

4911
Timo Tuokkola
10 months ago

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