Managing your Services

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

Hi there, I’m Deanne and I’m new to the community.I recently signed up with Koodo as a new customer, and noticed that the customer sales rep at the store took my cc, even though I did not ask for pre-authorized payments nor was it set up (at least I thought it’s not set up, since self-service online asks if I want to set up pre-auth). I couldn’t find more info about it on my billing history as nothing seems to have been charged through it. Is there a reason behind the rep doing this? Should I be worried?Is there a way I can confirm that pre-authorized payment has not been set up? I would like to pay for it each time.Thanks,D 

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

I'm new to Koodo Mobile and I want to activate my Wi-Fi call on my phone? Do I need to schedule for callback?Thanks you.

Hello,Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.Would anyone know the answer and how to fix this. Anjei  

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more.  I have an iPhone 6S.  It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM. 

Hi everyone,I wanted to get clarification on Tab Bonus and how it is affected when cancelling a plan that completed its 24-month term.My plan term started on November 25, 2022 and ends on November 25, 2024. On May 07, 2023 I purchased a phone and received a Tab Bonus. My current plan has completed the 24-month term, and I have paid off my remaining tab balance. If I decide to cancel my plan and switch to another provider, will I have to pay back the Tab Bonus?

Is there an easy roam travel pass for South American - interested in Argentina specifically 

I don’t see the $5 discount showing up on my second bill after changing plans. I was already set up for auto pay before this plan. Please advise.

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Over the last several years, Black Friday at Koodo (or in the industry) has been the biggest and busiest sales weekend of the year.  Expect the best deals for plans and phones and especially “Evolving” deals when every player tries to out do and/or match each other’s offers.Because of these evolving deals, please give your Koodo sales rep some slack as these changes may happen faster than the rep can be updated Stores/kiosks will be busy and a bit chaotic, so expect long line-ups.  If you only have 15minutes to pop into a store for something, this is not the weekend for this. If you just have any question unrelated to Black Friday, this is not the weekend for this.  This includes other personalized promos, phone questions, etc.  Sales reps rely on commissions.  This is how they make their living.  This is not the weekend for anything not related to Black Friday Do your research, know what you want, get it and move along quickly.  It will be a fairly busy.  Don’t be that person that wi

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

Can you explain the "Tab" charge on my bill and how to find the balance?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

Hello,I will be spending some time in remote Yukon (Old Crow and some other sites).  I know Bell has furnished towers in remote communities, but I would like to confirm that Koodo as a 2nd tier Telus carrier will work fine up there.  My concerns is either my device being kicked off if enough Bell customers are using the tower, or my connection being throttled or only intermittently working whereas a Bell or Telus customer would work just fine.Thanks so much for any experience anyone has on this!

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?

If I sign up for autopay will the $5 off automatically apply to existing plans?

Does any one know if your plan is just an Unlimited Canada Wide talk and text and you call or text an international number, will there be charges for that if I am currently in Canada? If there is do you know if there is a plan for that? I can’t seem to find anything in the Plans listing.