Managing your Services

Is there a way to change what day our bill comes out of our account?

Please adavise ASAP how to cancel internt and return modem

Hi,I received a call from (780) 970-6901 offering me a new cell phone plan. Is this number connected to your company's loyalty program?Thanks.

On the website I am trying to fins out what countries are included in the International Long Distance perk.I am probably being dumb but I can’t find the page where it shows you which countries are included.  Can anyone point me in the right direction?Thank you

How can I get a call back to a non koodo phone number? 

Im currently on a plan that says it includes Canada and US Roaming w/ data, talk, text.I recently switched to this plan but I still seem to have Easy roaming enabled.When I came to the US and turned on Roaming I got a text saying im going to be charged $14 a day for Easy roaming.I dont understand how I can have both. Do I need to disable Easy Roam as to not be charged and use what is included on the plan?

Can I pick up phone instead of ship? 

I can see how much it will cost for me to send a text from Thailand, but what will it cost to receive a text? Is there a charge for that?I’m going to get an eSIM for data but I want to be sure I can still receive text at a reasonable rate for 2FA etc.I’m on a monthly plan.

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have a credit on my account and would like to know how it will be refunded? 

I'm going to Switzerland and am considering purchasing the 30-day Easy Roam Travel Pass for Europe. The pass says it provides unlimited talk and text, and I can use the data included in my monthly plan. I have the following questions:Does unlimited talk including both incoming and outgoing calls within Switzerland and to and from Canada? What number will callers from Switzerland need to dial to reach me, i.e. do they need to dial 001 ahead of my ten digit number as they would when I am in Canada? What number will callers from Canada need to dial to reach me? Just my 10 digit number as usual?  What do I need to dial to call Canada (do I need to include the 001)? What do I need to dial to make a call within Switzerland (do I need start with 011 41 then they area code as I would from within Canada, or is 0 + area code + number sufficient as it would be from a Swiss phone)?

The titel says it all… thank you! :-)

We will be purchasing a 30 day europe travel pass and have the following questions: Can I call and text my travel companion who has a Koodo travel PASS and what about other travellers who don’t have a Koodo plan?  Do we use our regular phone numbers.  Can we call or text from one country to another covered on the  Europe plan?   Can I assumethat we leave Roaming on while using the travel plan.Thanks Montiric

Hi there,I mistakenly clicked on pay my tab balanced and confirmed. I want to cancel that order. Please do needful or guide further.

Hi, I ordered AND activated my Europe 30day Travel Pass on June 20th current year when I stepped foot in Europe after 7am on my current time zone (6h time difference so it was June 20th in Canada as well). My plan gives 20gb data + unlimited calls and texts. I tried calling my voicemail today and I get an automated message stating "your international calls are barred, please contact customer service". I had access to my voicemail a week ago. The 30 days from the Travel Pass should last until tomorrow July 19 included, current time zone. I found online that it could be from my phone settings, which I haven't changed recently. Why are my international calls suddenly barred? Is there a place I could find the password to bar/unbar calls in my phone settings (never touched that before, it's 4 unknown digits) to see if that is in fact the problem?

Just wondering what type of signal booster I would use if I get Koodo home internet and needed one. 

Travelling to Europe, have easy roam… if we purchase a travel pass, are we charged for the $50 travel pass as well as the $16/day easy roam charges? Or does the $50 cost cover it all? Thank you! 

should i go to an outlet?

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

I am going to be travelling to Ireland for a week, and then England for another week. I am planning to activate EasyRoam so that I can use my current number for calls/texts. I need my phone number for business purposes so I chose to use this over an eSIM.  Am I able to use my regular data plan as well to use the internet while I am abroad, or will it only be for calls and texts? 

I need to receive short codes and ideally want to be able to forward the code to another cell phone. Is this possible? Is it possible to a USA cell? Thank you. 

I am disputing a ticket for texting and driving to prove I was not on my phone but can only go back 90 days.  I see the support site says they MAY be able to pull old data with a court order.  Can I not do this proactively and get my own usage?  I need to go back to October 2024.

So when I try to login (PREPAID), I get the invalid user/password message. After that I try the ‘forgot password’ and get the codes, I try to reset password. Then I get this message, even though my password follows all the criteria I get this message.“The password you entered does not meet the requirements. Please ensure it follows all listed requirements including no use of personal information, common phrases or match your previous password.”I tried different browsers, and no change. What should I do?

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help