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3913 Topics
R
rtsheedzBeginner
asked in Plans & Add-ons
Switching to happy stack

Hi there, I’m a current customer with about $120 to pay off my tab.  I’d like to switch to happy stack and bundle internet, switching from another provider. However, when I go to select the plan I want ($55/mo) it says it’s not eligible. Any insight? Also, it forces me to pick a new phone. Is it possible to happy stack and bring my own device, even if it means paying off my tab?

2264
Bernard Koodo
7 months ago
H
hash_74aBeginner
asked in Billing & Payments
I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

834
Flo Koodo
7 months ago
C
cool5GNew Member
asked in Other
Convert postpaid SIM to eSim on Samsung S24

I got a new monthly plan and I like to replace my physical SIM to an eSIM  on my Samsung S24I am seeing few discussions on this ..Can someone please tell me the easiest way to get this done?Thanks in advance.

791
O
7 months ago
T
TilluBeginner
asked in Plans & Add-ons
stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

1319
Bernard Koodo
7 months ago
M
momsAmbassador
posted in Plans & Add-ons
Unlimited Data without 5G plan

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

1263
Bernard Koodo
7 months ago
V
ViditBeginner
asked in Billing & Payments
Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

551
Dinh
7 months ago
D
dhearn2712Beginner
asked in Billing & Payments
Why have I been double charged for switching plans?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?  

1815
Flo Koodo
7 months ago
A
AlchovNew Member
posted in Other
E-Sim Card Installation

I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased."This is a scary message as it does not indicate what apps or data is being removed.Instabridge denies this is part of their usage. Samsung did not answer my query correctly.Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this?Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

791
Allan M
7 months ago
N
NicoleCBeginner
asked in Billing & Payments
Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

664
Flo Koodo
7 months ago
K
KaitlanBeginner
asked in Self Serve
Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

502
D
7 months ago
M
momsAmbassador
posted in Other
Where can i find the option to turn off LTE on the iPhone?

I went into my iPhones settings under Voice and Data and would like to know where can I find the option to disable LTE/VoLTE on the phone. 

481
D
7 months ago
W
willy_smithConnector
asked in Plans & Add-ons
How do I DISABLE Easy Roam

How do I DISABLE Easy Roam?!?  There are plenty of articles showing how to ENABLE it but none how to DISABLE it.

3926
Allan M
7 months ago
F
francebabyBeginner
asked in Billing & Payments
Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap. 

713
Bernard Koodo
7 months ago
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helppppppppppppppRockstar
asked in Billing & Payments
paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

553
H
7 months ago
R
rodrigomm31Beginner
asked in Plans & Add-ons
Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

2062
Bernard Koodo
7 months ago
F
Florence CBeginner
asked in Plans & Add-ons
1000 mins International LD add on

I called International call on Apr 19 without Internaional LD add on.  If I buy the 1000 mins international LD add on today (Apr 24).  Can this cover the Apr 19 called usage?  Thanks

1211
O
7 months ago
R
RedWolfBeginner
asked in Other
Does Koodo want to make a counter offer

Long time Koodo customer.  Happy with the service.  Recently offered a much improved plan from Telus as part of an employee purchase program.  Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch.  Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person? 

862
Bernard Koodo
7 months ago
X
XVXBlueBeginner
asked in Plans & Add-ons
Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it 

983
Bernard Koodo
7 months ago
C
ChocoboConnector
asked in Self Serve
Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

758
C
8 months ago
A
avator123Connector
asked in Other
messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem? 

585
A
8 months ago
S
SithebMember
asked in Other
call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance. 

883
S
8 months ago
A
Ancient OneNew Member
asked in Other
What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

1072
D
8 months ago
J
Jag_DieppeBeginner
asked in Plans & Add-ons
Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”.  When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

3074
D
8 months ago
D
Daniel St.JohnCoach
posted in Other
Debugging kernel

Not debugging kernel after hard reset, should I be concerned?? 

383
Dinh
8 months ago
R
Redcoat_VeteranBeginner
asked in Plans & Add-ons
Check when an add-on was first added

Hello,On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.Is there any way to verify how long I’ve had an add-on for?

221
Flo Koodo
8 months ago

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