Amazon Prime activation failed

I forgot to mention that I am already an Amazon Prime subscriber

Hi ​@gmKelvin 

Just to double check, did you follow the steps here https://www.koodomobile.com/en/help/amazon-prime-on-koodo?srsltid=AfmBOopws2ZOSgWHb6VO2zqmmLnT6td0noDHblIJr0t-dUo7HkCI6CCl to activate Amazon Prime?

Hi Flo

I am not clear what specific steps you are referring to. The link you provided said
 

What if you already have an Amazon Prime account?

Once you add Amazon Prime, you'll be asked to activate your account by either creating a new account if you don't have one yet, or by linking your existing account so you don't lose your watch history or account details. Once you link your existing account, your Prime billing will transfer over to Koodo.

When I clicked on Activate from the Koodo page > It took me to Amazon website > I selected my existing Amazon account > Got the error

Can you help me understand what I did wrong?

​@gmKelvin 

Are you able to open the activation link in a different browser or in incognito mode on your current browser?

No, I didn’t try that. Which one should I try?  A different browser or incognito mode?

I just tried a different browser and took snapshots of each step > Got the same error again.

Let me try to describe the steps again (without the snapshots)

From the Koodo mobile services page > My subscriptions > click the down arrow > Click the Activate button > A new browser tab opens with Amazon website (It says you are one step away > Click on “Complete activation” button > page changes > Click on “redeem offer” > Then I get the error “Activation error”

From the Koodo stream+ page https://www.koodomobile.com/en/help/stream-plus
The following paragraph seems to indicate that I need to contact amazon but when I contacted Amazon, they said to contact Koodo.  I am just going in circles.
 

What if I already have a Netflix, Disney+, or Amazon Prime, or illico+ account?

If you already have a Netflix account, you will be able to link your existing account so you don’t lose your watch history or account details. Once you link your existing account, your billing will transfer over to Koodo.

If you already have an Amazon Prime account, you will be able to link your existing account so you don’t lose your watch history or account details. Once you link your existing account, your billing will transfer over to Koodo.

Note: In some circumstances, you may encounter an error “You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer,” because your account needs Prime handled manually. If this occurs, please contact Amazon support for assistance with your existing Prime membership and then return to Self Serve to complete linking your Amazon account.

​@gmKelvin 

We have checked and the Amazon Prime add on has been provisioned to your account. Amazon should be able to provide suppor regarding the activation on their end as mentioned in our support article.

Yes, Koodo’s support article says that Amazon support says that they should be able to help but when I asked them they referred me back to you.  I am going in circles and getting nowhere