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Temporary number sends messages instead of official number

  • November 30, 2024
  • 6 replies
  • 133 views

Hello,

Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.

Would anyone know the answer and how to fix this.

 

Anjei

 

 

Best answer by Dinh

When did you transfer to Koodo? Have you received a text from Koodo saying your number transfer was completed? As of now, is your old number showing up on your Koodo self-serve?

as well, have you reset network settings of the phone?

This topic has been closed for replies.

6 replies

Dinh
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  • Mobile Master
  • Answer
  • November 30, 2024

When did you transfer to Koodo? Have you received a text from Koodo saying your number transfer was completed? As of now, is your old number showing up on your Koodo self-serve?

as well, have you reset network settings of the phone?


  • Author
  • Connector
  • November 30, 2024

It's fixed now, it was Google messages RCS, I cleared data and now it's fixed. 

 

By the way, how do you reset network settings? 


Dinh
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  • Mobile Master
  • November 30, 2024

It's fixed now, it was Google messages RCS, I cleared data and now it's fixed. 

 

By the way, how do you reset network settings? 

Glad you sorted it out. For reset network, which phone are you using? normally it is in the settings » System » advance » reset…  


  • Author
  • Connector
  • November 30, 2024

 Ok, I'm using Galaxy S24, thanks.


Dinh
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  • Mobile Master
  • November 30, 2024

 Ok, I'm using Galaxy S24, thanks.

You could go to  Settings »  General management »  Reset »  Reset mobile network settings »  Reset settings
 


  • Author
  • Connector
  • December 1, 2024

Okay, thanks again for your help.