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3965 Topics
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tracey0505Beginner
asked in Billing & Payments
My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

931
Allan M
2 years ago
E
E.SOrganizer
asked in Self Serve
international call activation

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?

1511
Boa_Guy Koodo
2 years ago
I
immarcc
asked in Plans & Add-ons
home security

I can’t figure out if Koodo offers home and network security or if it’s through Telus only. 

17813
Chris Koodo
2 years ago
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Jayson5Beginner
asked in Billing & Payments
Continuous phantom charges

Koodo's billing is working hard to make up charges to stick on my account. Some examples from the past 12 months:April 2021 - Charged $21.70 for calls within Canada. I'm on an unlimited Canadian calling plan. WTF?March 2022 - Somehow a "$3 1000min International LD Add-on” was added to my account. Charged for 3 months before I noticed it. Did not get any email notification there was any change to my account when this was added, makes it even more suspicious.  May 2022 - One of our phones started "roaming" in the US when on a ferry from Vancouver to Victoria, $11 charged.That's $41.70 in the past 12 months of phantom charges, is anyone else experiencing this many incorrect charges being added to their account? I’m on a budget carrier to keep costs down and this is doing the opposite. 

3956
J
2 years ago
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ABalfBeginner
asked in Billing & Payments
Final bill

Hello,I paid off my tab balance on my final bill and noticed a charge of around $200 called a Tab Bonus Debit Cancellation. This was in addition to the $400 remaining on my tab. Can someone shed some light on this for me? I wasn't expecting a bill this large upon cancelling. Thanks,Andrew

1622
A
2 years ago
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Martin576Organizer
asked in Self Serve
Can I transfer my number to Koodo while abroad?

Hi everyone. Can I transfer my Canadian number to Koodo using Self-serve while I’m abroad?I will have to make the transfer while outside of Canada. Does anyone have experience with this?Or do I have to do it while I’m in Canada?Thanks.

20811
M
2 years ago
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gregormConnector
asked in Prepaid
Changing my SIM card - Invalid?

I’ve had a ‘new’ phone for a few years now and never activated the sim for it, but when I try now in the: Change SIM Card setting it says “Invalid SIM number; please check the 19-digit number entered”. If I try in the Let's get started with activating your Koodo Prepaid account! it says “SIM card number is not available to be activated”It’s the right code, I have no reason to think it’s not a prepaid sim… 

58410
Victor Cretu
2 years ago
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RaymoBeginner
asked in Self Serve
Unlock code for Samsung SGH 667t

I was a Koodoo client years ago and have an old Samsung SGH 667t.  I am now with a different carrier and my father needs a phone as he lost his other one.  How do i contact Koodoo to get the unlock code? 

1072
Allan M
2 years ago
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MH1771Beginner
asked in Billing & Payments
Switched from Koodo to Telus & I have a bill credit with Koodo

I switched from Koodo to Telus and I have a credit on my Koodo account, how do I get reimbursed?

2592
M
2 years ago
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Fimik91Beginner
asked in Billing & Payments
Pre Authorized Payments - My card keeps getting charged!

Has anyone had this issue before? I signed up for Pre authorized payments so there was no chance of me missing my bill, but the last 2 months I’ve been over charged. Last month I was charged an extra $50 (which became a credit on my next bill), but then this month the took out an extra $120, so now I have that as a credit on my bill. I’m fine to leave it as a credit, but I can’t really afford to have these extra charges on my credit card. This only started last month, but I’m wondering if I should call Koodo or maybe cancel the Pre authorization?Thanks everyone!

1401
Flo Koodo
2 years ago
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NadirVirjeeBeginner
posted in Billing & Payments
Can I pay each line with separate credit card

I have 2 line on one account. Can I pay each line with separate credit card.  

1003
R
2 years ago
Brose Halley
Brose HalleyBeginner
asked in Prepaid
Can't receive calls or text

I can’t receive calls or texts.I rang my number from skype and it is going straight to voicemail.I can’t contact Koodo support because the only way is to schedule a call back, and I can’t receive calls! Absolutely ridiculous and shocking customer service.Does anyone have any suggestions on why this may be and how I can fix it? I’ve already turned my phone off and on which hasn’t helpedI’m with prepaid $25/month for 500mb plan, Iphone 13 Pro

2805
B
2 years ago
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tuanBeginner
asked in Self Serve
Esim to physical sim

I change my phone so i want to switch from e sim to physical sim. I have bought a blank sim. i dont know how to contact koodo or how to do it?

11412
Allan M
2 years ago
Ted B Morris
Ted B MorrisBeginner
asked in Prepaid
base plan

My 100min base plan has used all it’s minutes. Does it begin to use the Booster Add-On minutes for Canada Wide Calling or is the phone locked until I ‘top up’.

1083
Sophia
2 years ago
S
SarahLBeginner
asked in Self Serve
How to separate a shared account

How do I get off the account I am on. Currently my ex and I are on the same account with separate phones and plans, but on the same bill. I need to get the accounts separated into their own things, or else I will just cancel my phone I guess. 

14252
D
2 years ago
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BigJakeCoach
asked in Billing & Payments
Fraud text from 999-999-9999 Telus Mobility

Beware of Scammers About 20 mins after I scheduled a callback from Koodo I received this text from well not sure who it is fromTELUS-Mobility@notification.info Subj: 27-05-2022Reff# 6099723myTELUS Update: An overcharge was recentIy noticed on your account. Due to the biIIing error, we've issued you a refund of $126.97 via INTERAC e-Transfer. To cIaim visit: https://bit.ly/3wWE1Q7

37932
M
2 years ago
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Akira637Beginner
asked in Other
Moving from Quebec to British Columbia

Hi. I'm going to move from Quebec to British Columbia soon. Is there anything to do with the current plan when you change the province? Thank you.

2802
BobTheElectrician
2 years ago
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Clar SweetappleBeginner
asked in Prepaid
wireless home phone voicemail password

I have a Koodo WF723 Home phone but have forgotten my voicemail password. How can i reset the password or disable the voicemail?

4463
M
2 years ago
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rciciBeginner
asked in Other
Is this number from koodoor is it a scammer?

is this koodo genuinely trying to give me a refund or is this a scam? i dont want to click the link until i know for sure 

461
Sophia
2 years ago
H
HagowBeginner
asked in Other
Can't unlock phone

I have a used Alcatel flip phone from the US. I just got my Koodo sim card but it says ‘invalid sim’. I realized it’s locked so I entered IMEI for Koodo to unlock but it says ‘invalid IMEI’. I triple checked the IMEI and I have the right 15 digits. Why doesn’t Koodo recognize the IMEI? Is there another way to unlock it?

1952
H
2 years ago
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Harry_luvBeginner
asked in Other
Travelling and Unlocking phone

I am travelling overseas and I want to cancel my plan with Koodo temporarily for a month. After I unlock my phone and insert a new SIM card can Koodo hold my phone number and plan once I get back to Canada and if yes, will I have to pay a fee? 

1822
D
2 years ago
M
mokoodo
asked in Self Serve
Ported out without cancelling the auto-pay

I ported out my prepaid number to Public mobile, without cancelling the auto-pay.But now, when I try to login into self-serve, it gives me an error “something went wrong”.How do I make sure I won’t get charged for the next billing cycle?Thank you!

671
Allan M
2 years ago
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TayJay84Beginner
asked in Self Serve
new user account login

We have just added our oldest to our koodo plan which now has a total of 3 phone lines associated with it. He is wanting access the account to view his usage etc. Is there a way for him to log in without me having to give him my email and password as I don't want him making changes on the account, even just on accident. I know with telus he was able to login with his own login info under my account. Is this possible and if so, how?

41493
T
2 years ago
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Clarkie303Beginner
asked in Self Serve
phone credit

Can I move a phone credit from a family member’s account over to my own account?

611
Flo Koodo
2 years ago
A
Anthony JJConnector
asked in Other
Certified Pre-Owned Phone Not Working and I'm Getting the Run-Around

I got a certified pre-owned phone (iPhone XS) for my father back in March and the phone went completely dead not even 2 months in after having the phone. I followed the instructions for warranty repair, taking to a Telus store. The first store said I had to contact Apple directly and when I did that they said it wasn’t under warranty so it’ll cost $800+ in repairs. I obviously stated it is under the 1-year warranty and they said give me proof. So I opted to try a different Telus store. They were more helpful and actually called Koodo or Apple or whoever they were to call, was able to get a repair ticket made and sent the phone to Apple (in Toronto I guess since that’s the address I saw). 5 days later the phone was returned with a message stating phone can not be repaired due to unauthorized modifications were made to the phone. This was not the case so the rep at the Telus store sent the phone for repair again stating specifically the phone is under warranty and no modifications were m

6816
A
2 years ago

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