Managing your Services

I received a voicemail this morning informing me that my number is being used by a random company. As someone who never gives out my number and doesn’t answer calls from numbers I don’t know, this is disconcerting. I also have my number registered to the DNCL.I have looked up ways to combat this and the resounding answer has been essentially nothing, aside from setting a voicemail warning that my number has been spoofed or changing my number altogether. I have heard from others that changing carriers is another way to solve this.Is there something Koodo can do about this or am I again out of luck? Thanks.

Dear Koodo community,My partner has recently passed away, and had her own Koodo mobile plan. I would like to retain her number and plan for the time being. I am the Executor of her will.Is it best to reach out directly to the main Koodo number for help with this process? Thanks,F 

I just switched to a plan with Unlimited Canada wide minutes, but I just saw Usage page, and there are charges for calls. Why do I get charged?

How can I turn the data off on my sons phone?

I have lost my iPhone.  I want to disable it so it cannot be used by others.  If I notify Koodo that my phone is lots, am I protected from charges incurred by others? 

I have been trying to transfer my phone number from virgin to koodo. I followed the steps and after clicking submit, I keep receiving the same message ( error occurred,  please refresh the page or try again in 1 hour). I even tried from different phone but same issue happening for the past couple days.

Hi, I am outside Canada and have called various numbers to get my service canceled but everytime I am not able to talk to a representative. I have messaged on Facebook and twitter, no reply. Please assist. Thank you :) 

One of my lines cannot make international calls! Please fix.

Looking for call data - numbers and minutes - for the past 18 months for legal purposes. Any help in retrieving this data would be helpful. Tx

Hi there,My phone plan is currently under my ex-partner’s Koodo account.He switched to another provider but I want to keep the same phone plan. I just need to change the billing, login and contact info to my name. How can I do that?Do I need to create a new account?

Recently I switched my phone plan from a monthly post paid, to a pre paid plan. I am currently travelling overseas and intended to use it as a cheap way to keep my phone active (to receive texts or calls and return them through other means). It wasn't until speaking to about 4 people (and mentioning international travel to each one) when finally I was told that pre paid doesn't work overseas. Unfortunately by then I had already set up and paid for 360 days of service that now doesn't work. And since I'm overseas with a phone plan that doesn't work I can't set up a call back to cancel and request a refund. A supervisor was supposed to call me but never did before I left for my trip. Does anyone know if an email I can use to contact them?

I want to change my Koodo phone number due to relocation from one province to another. I was wondering if it impacts my existing Koodo plans. Is there any impact on my monthly bill due to that change?Unfortunately, I haven’t found any terms and conditions details for that Koodo phone number change process.   

I lost my phone in the US about a week ago. I suspended the account and never found the phone. I bought a new phone through Koodo and it arrived today.I re-activated my phone and changed the SIM number, and while it shows as being the SIM card for my account, i cannot get any connectivity on my phone - emergency calls only, it says. I took the SIM out and back in, but same thing. Did I go wrong somewhere?

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

I am unhappy with Koodo and will be switching providers. I’ve been told I need to contact Koodo to instruct them to accept a number port request to my new provider. The only call back options are for a week from now. This is ridiculous… how can I get in contact with someone sooner?

Any ideas on why or how to fix poor 4G LTE signal strength? I only have one bar of signal strength throughout my whole house, lucky if I have 2 bars outside the house. I switched my iPhone to use 3G and I get full bars with 3G inside my house. I figured it was my iPhone SE 2nd Gen, so I upgraded to the iPhone SE 3rd Gen but still have the same poor cell reception.  

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy? 

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

I want to change lower plan  like basic plan.however self serve does not show basic plan. I don’t have any contract left. 

Hello there,   I was double charged on a top up.  I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed.  Can someone please contact me.   Tiffany Low 

I needed to make a single urgent international call to the UK today (not something that comes up frequently).But I find that I cannot enable it online (the option for international call activation doesn't show) and will now have to wait until this evening until a rep is available.When I call an international number I get the standard error message and a request to call *611 - but then a robot tells me I'll get a text for an automated service bot and does not give me the option to be forwarded to your call centre. This is simply incredibly unhelpful.The result of this is me resorting to seeking help here…  I now won't be able to log a call to the UK today (it will be well outside of UK office hours). It's a bit of an annoyance.Could you please enable international calls from my device. Or at least unlock the service in my self-serve menu.

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

Anyone knows how to switch the plan from one phone to another? I am on esim and want to switch to a new iphone. Call back won’t be available for 2 days. How the f do we switch? Thanks

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?