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3931 Topics
D
DDuprasBeginner
asked in Plans & Add-ons
Koodo Data usage bug

I was Driving with doordash yesterday and they had a bug that they since resolved although the bug drained my Data and used over 10GB in less than 5 hours.    When i went to talk to Koodo Support after this i was unable to get an appointment or a response from anyone. I also contacted the doordash support but they were also far from helpful and were basically like "that sounds like a you problem" and told me to contact my phone company... 

641
Sophia
2 years ago
J
JkpBeginner
asked in Billing & Payments
unexplained data

Magically have a 4 gig usage while I was at work. Got my 50% and the my 90% warning within a couple hours of each other. And way after the 4 gigs. Never reached over a gig a day. Never downloaded or streamed anything. Just my doordash app which never takes much. 

1083
Nezgar
2 years ago
K
kashishBeginner
asked in Billing & Payments
Bill payment not updating

My bill was due on Oct 3rd and I already paid using my debit card on 3rd. It has been 2 days and it has still not updated on my self serve account. 

651
Dinh
2 years ago
D
dmb0222Beginner
asked in Billing & Payments
Due Date change

Can I change off my due date?

2411
Allan M
2 years ago
C
carmsBeginner
asked in Other
Trouble porting out of koodoo w/wireless home phone

Hi,I’m writing this on behalf of my elderly mother.  She tried to transfer her number out, but the  transfer is pending authorization. Supposedly she supposed to reply to a text.  But she has the wireless home phone service which is not capable of text.  I trried to put the sim in a cell phone to retrieve the text, but the sim has a pin-lock on it, and koodo did this not myself or my mom.   I don’t know the pin. And my mother is not tech-savvy she would have never known this.   I tried calling customer service, it only allows for a  scheduled callback but that is days away.  I find this totally ridiculous.  She doesn’t want to lose her number that she has had since the 1980’s..  Can this be solved and hopefully in a timely manner.

1711
Allan M
2 years ago
T
TE81Beginner
asked in Plans & Add-ons
In Europe with Easy Roam, can't make calls

I'm in Europe using Easy Roam.  SMS/Data works fine, can't make calls.  International long distance add-on is on the account. Yes, I'm dialling +. I.m on a compatible network (T-mobile NL). Have tried manually selecting the network.I've rebooted the phone many times since arriving.I've reset network settings.VoLTE is ON.I received the welcome text when I arrived.I've gone through the various Koodo troubleshooters, and read many of the community forum posts.I've done a voodoo dance.Can a mod please flag this to Koodo support to help me out? Thanks! 

1103
Boa_Guy Koodo
2 years ago
A
Allan_613Beginner
asked in Plans & Add-ons
Upgrade Plan while Tab is Fully Paid

Hello, I have 2 phone plans under my account and the TABS for both phones are fully paid. Since I am paying $40 3GB UL min Plan SFD for each phone, I wanted to upgrade my phone plan (2 phones) that Koodo is currently offering.  I don’t have any intention at the moment to get a brand new phone for this upgrade as the phones are currently working as it should be.Can I ask Koodo to guide me as to how can I do a plan upgrade. Thanks 

471
Boa_Guy Koodo
2 years ago
Cristiana Haberlin
Cristiana HaberlinBeginner
asked in Other
transfer account amd numner to my som from telus

I have a pay as you go that my son uses and I want to transfer to kodoo but for him to take over the account and Telus number

505
Sophia
2 years ago
S
SpiffBeginner
asked in Plans & Add-ons
Stream +

Any chance more streaming services other than Netflix Premium, Apple +, Discovery + going to be added to Stream +?  Perhaps Prime, Disney +, Paramount +?

801
Bernard Koodo
2 years ago
Dmytro Ishchenko
Dmytro IshchenkoBeginner
asked in Self Serve
HOW TO CLOSE MY POSTPAID ACCOUNT?

Good Day!I want to close my Postpaid account, how to do that?

3561
R
2 years ago
Victor Furangi
Victor FurangiBeginner
asked in Other
Credit Restriction to Open Business Accounts

Dear Koodo CommunityI have an issue with the above-mentioned phone number, with Accounts Number: DE669569 and Reference Number: CAfSkukg.Koodo has been showing credit restrictions for not being able to open business accounts. I am requesting an update on that and clearance. If there is anything that may need my attention let me know.Best Regards,Victor Furangi and Tony Furangi

391
M
2 years ago
L
LucasCOrganizer
asked in Plans & Add-ons
linking Netflix to stream+

Hii am to link my account Netflix that I already have with stream+ but I get this error : Sorry, we are unable to complete that action now. Please try again later.my Koodo email is not the same has the Netflix account.any help? Thank you!

3642
Bernard Koodo
2 years ago
E
european_kimchiBeginner
asked in Prepaid
Prepaid Long-Distance Talk Booster Add-on - Calling European countries from Canada

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

3851
M
2 years ago
Braelyn
BraelynBeginner
asked in Other
Change Stream Plus Account

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

1381
Bernard Koodo
2 years ago
K
KlarebearBeginner
asked in Plans & Add-ons
Koodo incorrectly charged us for 2 days of roaming.

We are currently visiting in the US.  Before entering the US, we turned off our cellular data and roaming and  we have not texted or called or checked voice messages.  I tried the Koodo Chat assistant and it doesn't understand what I need help with.  I requested a callback, but the response is that they don’t make international calls.  So how do I get this rectified?  We’ll be here in the US for a bit longer.  How can I avoid having this happen again.  Does Koodo just randomly tack on roaming charges for no reason?   

1053
D
2 years ago
E
EsmeeBeginner
asked in Billing & Payments
pre- authorization task

Can I pay someone's credit card bill to complete the pre-authorization task？

281
D
2 years ago
K
KentwBeginner
asked in Billing & Payments
pre-autherized payment

I had setup PAP in the mid of Sep, and my bill is due on 26 Sep. However, I recieved an email telling me the PAP is failed. the reason could be that I may filled in wrong Branch number of my account.May I ask that, for now, I re-setup PAP with correct information, but the bill is due, should I wait for the PAP runs or I should pay the bill first?Thankyou.

271
Allan M
2 years ago
L
LuccinmtBeginner
asked in Billing & Payments
How can I change my address

I need to update the address on my account 

1571
D
2 years ago
C
Crys45Beginner
asked in Other
payment to get phone unspenef

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

431
Sophia
2 years ago
P
PyreightBeginner
asked in Billing & Payments
Additional stream+ charge on bill

Hello,I signed up for stream+ in September and I have been charged twice for the service. My stream+ wasn’t working initially but someone from Koodo corrected it. When I look at extra charges there seems to be several stream+ reversals but one of the charges still remains.I would like it corrected.Thank you

661
Chris Koodo
2 years ago
J
JH948Beginner
asked in Plans & Add-ons
Call forwarding - voicemail

If we activate call forwarding without the add on, and a person leaves a long voicemail, do we get charged per minute for the voicemail?

761
Sophia
2 years ago
B
BkatBeginner
asked in Billing & Payments
Where can I find my payment arrangement

I had set up a payment arrangement for my bill. I just logged into my account and seen my balance, and the notice of having to pay my bill by October 4th or else disconnection. I can't find anything on my account about the arrangement. I received an email after I completed it, explaining the details of the arrangement and there were no other emails stating that my arrangements had been denied. Will the disconnect warning continue to show if arrangement has been made? 

1851
Dinh
2 years ago
S
SakibAdvocate
asked in Other
I JUST GOT SCAMMED .

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com 

8912
Allan M
2 years ago
R
Renee PEIBeginner
asked in Plans & Add-ons
6 top up limit

Hi - I am in PEI . I have been using fb and twitter for community support services like getting people fed and washed. I have not been watching movies! So I need to be able to get more top ups please. You blocked me at 6.  And can we get extended past oct 3? Over 30% of the province is out of power still and   a good number of us are on Eastlink which is not able to restore their lines until OCT 20. So with no WIFI what do we do?I really appreciate the support so far and hope we can continue this until we are out of the weeds.  thanks!  

924
Flo Koodo
2 years ago
Tanya Williams
Tanya WilliamsBeginner
asked in Other
remaining tab

Do I need to pay off my remaining tab upront if I cancel

511
Mayumi
2 years ago

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