Managing your Services

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?

How is it that you offer ' Cyber Monday 50 GB for $45 with bill credit for 24 months.1 + FREE iPhone 11 with the Tab for 24 months and then when you agree to purchase Koodo then says you have to have a $60 monthly plan?

So Before activating my cell number, I used referal link, It said the next step would be activate line and then add cell number on the same page: I went to the store, activated line, but when I went to that page, it was broken, I refershed the page, that option was gone. I went to emails, to check if I got any emails, But there is nothing. Can someone please help.

Hi,I am transferring my number to Fido, however, it show that I have current port, and cannot have the transfer done. Can you help me on canceling the current, or call me back?BTW, I cannot find your contact number anywhere on this website which is quite disturbing.My Koodo number is 9024718830. Waiting for the answer!cheers! 

website is Telling me to link account and and asking me to schedule a callback which is coming up as wednesday...how do i fix this now

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

Hi, My issue is almost similar to whats mentioned in  a thread 1 year back (mentioned in green below)Trying to port from Freedom to Koodo.Koodo says there is duplicate requests.Freedom says Koodo has to initiate new request (which is what Koodo tried and told me that there are duplicate requests).Stuck with this issue, No callback is getting scheduled via digital assist.Any suggestions pls?Port Number Issue (Extremely frustrating Issue) 1 year ago 6 replies 1019 views

How to add to a phone i recently purchase on line?

Hi, If I get the $5 a month plan for Iran, will the charges to mobiles and landlines be 10cents a minute? The plan does not say what the rate would be after $5 and if ther is a difference between calling mobile vs landline. Thank you

Purchased a new phone and plan from Koodo. The port off Rogers appeared successful, but I still have no service from Koodo after 24 hours. Rebooted several times.  Checked the website on my account.. looks ok. Verified the APN settings. I cant call because my phone was disconnected from Rogers successfully. Please advise, I have a shiny new paperweight, but I cant call or text. 

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month  ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00   Total due each month $74.75   (plus applicable taxes and fees)

It’s almost 8:00 pm today.Thank you. You currently have a callback scheduled for Today at 6:30 PM.When you get the call, say "hello" and follow the prompts to connect with a rep. We'll make 3 attempts to connect with you. Please make sure you haven't blocked Koodo's number (1-866-995-6636). Reminder that we'll call you within 30 mins of the time selected. I’ve made sure that the Koodo number hasn’t been blocked.It was scheduled for 6:30 pm today. How much of a time window do you expect me to wait?

HOW DO I CHANGE MY CALLER ID?

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me

I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.) 

I need to call international ASAP.I tried to add-on ‘pay per use ~~’, but i couldn’t find this option.please help me ASAP

I just switched over to Koodo and got a new Google pixel 7. I noticed the video calling button is greyed out and the settings for video calls on the pixel 7 are non existent. Is this something that Koodo does not support? I certainly was not notified of this when switching over if that's the case. I had to install meet to video call but I can't video call with anyone that doesn't already have it.  If this is a limitation of Koodo, can I upgrade to it as an add on or something? It's important for work emergencies.  Thanks.

I am currently with simplyconnect and just purchased a koodo plan. Initially I had a shared account under my name. The rep opened two account with temporary numbers, that we can port our original numbers to later (stated that they couldn't do it at the moment since alot of people were doing it at the moment). My question is: Is there are problems with me porting over my numbers by myself online. The one thing that I am worried about is what would happen if I port one number over, would the account be quickly terminated, not allowing for me to transfer the second number in time? Do both numbers need to be transferred simultaneously by a rep? Also, since it was previously a shared account, would the name I put on the transfer form be my own name for both?

Call back feature on the help chat isn’t working. Is there any other way to contact customer service to have my bill corrected??

Why did I get a hard inquiry on my credit for a month to month service without notification or permission? 

I am looking to switch to Koodo while there are promotions on but I am away traveling and do not have a Canadian number to accept incoming calls. The Sim card currently in my phone is an Italian number but I have outgoing international calling available.  I could reach Rogers no problem but cannot call Koodo. The chat bot can't answer questions I have and a rep would have to activate the plan I want if they are even able to match it. Plus add an add on that is different than what comes with most of the new plans. I tried scheduling a call back last night after my Facebook message had no reply. The call back never went through. I also couldn't get the chat bot to tell me what time zone the call would be in. It just said 9:30 pm was the earliest available. I'm assuming the calls would be in eastern time but there was no indication of that and I did not receive the call anyways.  I have tried switching to Koodo before and by the time an agent got in contact the promotion was over and they

if we subscribe to stream plus can all three of our lines use the account on mobile or is the account line specific?

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks! 

Hi,I want to port out my number but it is on seasonal hold plan so I can’t receive text. I would like to avoid any extra cost from changing my plan. Is it possible for me to authorize the transfer via email? Or do I have to directly call the rep for approving? Thanks!