Managing your Services

Why has Koodo stopped taking payments at the kiosks, and Koodo assist is not working

My family has our plans all under one postpaid account. I am looking to add another one (and port the number from prepaid Koodo) but no matter what I tried I was not able to follow the instructions in “add a line”. The BYOP sim card has grey “Not Available” over the add to cart button. Above that it says “Not available for upgrades. Change” and the change link brings up the current subscriber list. There is no “add a new line” or any other option in this list. I do vaguely recall that it used to be there before we added the most recent line.Eventually I was able to get the following exact error message to come up: “Looks like you can’t add any more subscribers to your account.”Currently we have 5 lines on this account.I have not been able to find anything about this, is there a maximum number of lines that can be on one Koodo account?! Or is this a glitch with our account? It doesn’t make sense that they would intentionally limit this.The account is over 10 years old, with the newest l

Hi,I need to receive texts time to time for a verification to log into some websites in Canada. (no any other options) I’m in Japan and trying to receive texts but it hasn’t worked so far. Do I need to do anything special in order to receive texts while I’m in Japan? Thanks

I received an email stating the below:Our plan is to make yours better. We’re always thinking of ways to keep you happy. So we put together one of our very best offers to make Koodo even better for you.Your exclusive offer is20GB for $45/monthThis is one deal you won't find anywhere else. All you need to do is log in to Self Serve and select Change my plan to jump on this amazing offer!However when I go into Self Serve to change the plan, I can see the plan, select it but then I get an error message saying “It looks like you can’t choose a perk right now. Please check back shortly.” I’ve tried on different devices, different browsers over the course of the past 3 days and it doesn’t help. It does not say I need to change or upgrade my phone to get this rate plan. I also already pay $45 a month, just with less data so I am not downgrading cost wise. Am I missing something?Any insight would help.Thanks!!

My tablet was stolen I had recently ordered through Koodo. I've suspended the service for that #. Can I get a replacement tablet?

Just wanted to give a shout-out to Bernadette! Yesterday I called Koodo and got a man on the line who said he was going to put me on a brief hold to confirm my account… and never came back. since you have to wait for a callback, I was annoyed and hung on the line. 30 minutes later, I got Bernadette. She was lovely!!! So worth the wait. She went out of her way to help me with my plan issue and I got it all resolved. Thank you, Bernadette! Will do a survey if it comes through but if it doesn’t, here’s to you!

Heading asks the q

Hi Koodo Team, I referred my friend and for some reason it shows Unsuccessful Need some help Thank you 

I started the number transfer process over a half hour ago but haven’t received the text from my current provider to reply yes to. I still have my original provider’s SIM card in the phone. How long should it take to receive? 

Hi members,I want to add my wife to my postpaid account. If I do that and view the PDF bill the next month, would her name appear next to her phone number?Under the section Mobile Services, my bill (with just me right now) shows charges for myLastName xxx xxx xxxx (phone number), if I add her will her name be displayed next to her number in this section?Thank you

My order for koodo service and a pixel phone was placed yesterday. Today I received my login details and the number “ 289-423-3828 “ this is not the number I want. I want my old number. My old number is still active with Rogers.When I activate the Koodo sim,*Will my old number port over to KOODO and replace 289-423-3828 ?*Will my service with Rogers terminate automatically at that point?Thankyou. Only been with Koodo 24 hours and I already vehemently despise this company who is too lazy to offer free phone support and the automated assistant is broken and was programmed by a 7th grader. I deeply regret switching to Koodo.Please help.

i wanted to add a new line to my account for my daughter? when asked to add a plan will that add a second plan to my account or will it just be under 1 plan. me and my wife share 1 plan already

I would like a secondary phone to use and want a new number and use my old phone with koodo. I can’t seem to just be able to activate it on self serve 

HiI would like to know which network provided should I be connecting when I am in Malaysia. I intend to use pay per use roaming as I only requires roaming to receive text message for banking purposes only.Appreciate if anyone could provide the answer.Thank you in advanceBalan

I have Koodo prepaid.  I added on US Roaming Text and Talk as I will be in the US for a while.  In less than two weeks, I  (according to my statement) have racked up 152 texts and used 112 minutes.   This is totally untrue.     I also have umpteen texts/contacts somehow to 7723   origin Prod 1 - whatever that is.    Also, friends who have US phones have indicated that when they try to call, they get a message: the number you have called has call restrictions.  I scheduled a callback with Koodo help today and the callback was blocked as SPAM.   So frustrated!

Hi. Any advice on whether I can move from a monthly plan to a Pay-as-you-go? The only issue is this is not possible via self service. I'm tempted to end my koodo plan entirely but would prefer to stay as there has been no issue aside from the cost.

Bonjour, j'aimerais changer de forfaits mais j'ai pas accès au forfait en dessous de celui que j'ai actuellement et je ne trouve pas de contact pour discuter avec un assistant. Comment je peux procéder pour avoir accès à ces forfaits? Merci

I am getting different opinions. I am wondering if the galaxy a53 5g or s21fe have wireless charging.  Anyone know for sure?

I just added 1000min International LD Add-on (AUS UK, GER, CHN, HK, IND, S. KOR) to my account (Nov 16).When does this take effect? Can I call HK immediately and this will be covered by the 1000 mins?I called HK before I added the add-on. Does that get calculated into the 1000 mins?

I got charge $109, and don’t know what this charge is for. I called Koodo, but Koodo asked me contact the third-party. I contacted the third party, the third-party asked me to contact other company. I contact the other company, they asked me my account information with them. I have never purchased or had never registered account with them. They said nothing they could do to help. The worst thing is I haven’t found any record for the scam, and don’t know if they will rob me once or recur each month.Koodo is middle dealer to help scammers. I won’t pay the bill. If I need to go to the court, I will. This is a fraud. 

My emails and invoices sent to me by Koodo are now coming to me in French because I happen to live in Gatineau, but I am an English-speaking person. I cannot find any way within Self-Serve or Koodo Assist to tell me how to change my language preference to English. Does anyone know where and how I can do this, or do I need to schedule a call with an agent to get this sorted out?

Hi there, I added stream plus to my account on the last billing cycle and was charged partial charges as well as the full $25… should it not have just been partial charges for the month?TIA

I am using data at home as a hotspot for my laptop and I am not able to work on my website which I work on using Squarespace. I have even tried on my phone and I can't get to the pages I need to get to to work on my website. I have not had any other issues with any other website except squarespace. What can I do?

According to my tab balance my last payment on Oct 21 brought my tab balance to $0, but I was still charged the tab on the bill sent to me today. I have made 24 payments on a 2 year tab. Please advise how I can have my bill amended. 

koodo is still showing open on my credit report. Affecting my credit