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Conversations

Recent Conversations
Conversations 1 - 20 of 34174
Photo of Brian Caicco
Add-on purchase didn't activate.
Last month, after a higher than normal bill I purchased the $10 /m 1000min US air time add-on. I received confirmation of the purchase ...
  • 1 me too
  • 2 replies
  • Question
Photo of Christopher Rogers
Network Frequency List
I'm finding the information available on the Koodo site to be rather vague. I am looking to buy the Xiaomi Redmi Note 4 from China. The s...
  • 1 me too
  • 4 replies
  • Question
Photo of Gis Doucet
My email is in my former husbands account, how can it be changed to my new account
My email is in my former husbands account and would like to use this email for my new account for my recently purchase iPhone SE from yo...
  • 1 me too
  • 3 replies
  • Question
Photo of Jasmine Banks
where is my bill xxx-xxx-xxxx
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Lyne
Going to USA - Roming charges question.
Going to USA for 2 weeks.  I will have my phone on Flight Mode for the travel portion... but once I hit the ground... If I remove the Fli...
  • 1 me too
  • 2 replies
  • Question
Photo of lauren
Cancelled phone plan but still being chargerd
Hi There. I cancelled my service with Koodo in September 2017 when I left Canada and I am still being charged. I cancelled my serv...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Davin Abercrombie
Plan changes ?
I was originally told that I had unlimited north american minutes, but now I see I only have unlimited local minutes. Help me find a rate...
  • 1 me too
  • 10 replies
  • Question
  • Answered
Photo of OllieRose
I'm having issue with my messages
Only some troubles I've seen with MS Office on iPhone 7, but today I haven't been able to find my important messages, which sent me one o...
  • 1 me too
  • 1 reply
  • Question
Photo of melinda evans
I need to use debit card
  • 1 me too
  • 1 reply
  • Praise
Photo of Amanda Gz
$100 credit for switching from public to koodo
When I received a message from public mobile stating my plan was going to increase I took advantage of the $40 rate plan with Koodo plus ...
  • 1 me too
  • 8 replies
  • Question
Photo of pawel M
Vacation Mode - Seasonal Hold Not Available
I want to put my plan on a seasonal hold, I searched the community and read there's a vacation mode plan you can change to. Well I went ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jeremy
Few questions....
Hey just signed up with Koodo and got the first bill and was charged more than 13% tax. It worked out to roughly 16%. Any idea why or w...
  • 1 me too
  • 2 replies
  • Question
Photo of Kaylin Burmister
Plans
I have an Ontario plan but I will be moving to Quebec for 5 months. The plan I have now is cheaper in Quebec what should I do
  • 1 me too
  • 1 reply
  • Question
Photo of Amanda Gz
How do I set my PIN?
I never created a pin when I set up my self serve account, how do I go about setting one up?
  • 1 me too
  • 5 replies
  • Question
Photo of Kyle
Does Koodo provide a new SIM card with a new phone purchase?
I'm looking to purchase a new phone as my old one just died on me. I've currently got a MicroSD card, but the new phone I'm looking at (G...
  • 1 me too
  • 3 replies
  • Question
Photo of Ketan Shanishchara
Koodo Family Plan
Do koodo have the family plan? I would like to have three lines for three of us in the family and would like to share data if possible. A...
  • 1 me too
  • 2 replies
  • Question
Photo of Everbird
Refer a friend link problem
Hi, I wanted to bring my family member to Koodo and would like to use Refer a friend promotion. However, everytime i try, i don't get int...
  • 1 me too
  • 6 replies
  • Question
Photo of mgdk
iPhone Screen won’t turn on but still hear notifications.
I got my iPhone 6s from Koodo in August and 4 months later the screen refuses to turn on. It is just black. Although when charged I can h...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Julien
WebStore - Phone returned but tab charges were not reversed
Hey all, So I've ordered-then-returned an Essential phone (through the webstore). According to tracking # of the return prepaid envelop...
  • 1 me too
  • 1 reply
  • Question
Photo of Lindsay June
Contact client care
What is the number for client care?
  • 1 me too
  • 3 replies
  • Question
  • Answered