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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,128 Topics
  • 4,279 Replies

1128 Topics

N
NadiaVBeginner
asked in Billing & Payments

Unauthorized pre-authorized payments (How to remove pre-authorized payments)

I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not!  I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to.  How do I get my card removed from the system??? Nadia 

8
N
1 year ago
K
Kathy BirdAdvisor
posted in Billing & Payments

Attempting to find out monthly bill after paying Tab in full

K 6th Tab paid off with Koodo Been attempting for 2 hours to find out what my monthly bill will be without a tab paymentThis is insane - is it truly thar difficult to provide a Customer Service Rep??Totally making me think about the fact I purchased a Huawei phone WITH Insurance, it was stolen within 2 months... regardless of my loyalty I was made to pay the phone off in full - even with Criminal charges filed - knew I should have bailed then!!Anyone got a second between coffee breaks to answer a VERY simple question My Tab is paid in full,  you know what plan I'm on - what are my monthly bills moving forward??????

4
K
1 year ago
J
JeffjeffBeginner
asked in Billing & Payments

Cancelling plan and paying off tab

Hi there, I have switched cell phone planes to Telus, so I would like to discontinue my plan with Koodo, as well as paying off my tab balance. Is there a phone number I could call? Thanks 

2
J
1 year ago
B
boohadsAdvisor
asked in Billing & Payments

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

15
Sophia
1 year ago
D
Dlo828Beginner
asked in Billing & Payments

Pre Authorized Payments

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately? 

1
Boa_Guy Koodo
1 year ago
E
ExKoodoBeginner
asked in Billing & Payments

Paying back Negative balance to non-Koodo customer

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

3
Bernard Koodo
1 year ago
N
nikabjBeginner
asked in Billing & Payments

Pre authorized payment doesnt work properly and money was returned to my bank account again

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

4
R
1 year ago
P
ptrckrysBeginner
asked in Billing & Payments

Koodo Employee Purchase Plan

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

2
T
1 year ago
B
brbrBeginner
asked in Billing & Payments

Does the tab appear on the first page of the PDF bill?

Hello,I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill.Thank you!

5
Dinh
1 year ago
Hannah Palmer
Hannah PalmerBeginner
asked in Billing & Payments

made payment on 27

I paid 193$

3
Boa_Guy Koodo
1 year ago
E
EnriqueLeonBeginner
asked in Billing & Payments

80 cents per minute long distance to USA!!

I’m on a Canada wide free long distance plan.  I made a call to a 1-954 area code (Florida) and spoke for 10 minutes.  My most recent bill shows an extra !!$8 charge!!!!What a surprise. But this is price gouging plain and simple. Robbery.When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA.If I knew it was 80 cents a minute, I would not have used Koodo.I want to contest this...

6
Allan M
1 year ago
A
Am5869696Beginner
asked in Billing & Payments

How do I get Koodo to mail my bills??

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

1
Allan M
1 year ago
C
chadrBeginner
asked in Billing & Payments

wifi calling again

i Haven’t got a answer to why i’ve been charged for wifi calling

2
Bernard Koodo
1 year ago
D
DandyckBeginner
asked in Billing & Payments

high bill

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

2
M
1 year ago
I
isaac024Beginner
asked in Billing & Payments

Service charge for long distance ?

Hi I was charged for long distance phone conversations  in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

9
I
1 year ago
B
bartonvillageBeginner
asked in Billing & Payments

how to send payments in by mail

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into? 

4
D
1 year ago
S
StephaniagonzalezrabagoBeginner
posted in Billing & Payments

Billing issue

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

4
D
1 year ago
H
hk8886Beginner
asked in Billing & Payments

How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

2
H
1 year ago
C
CASNSConnector
posted in Billing & Payments

Why are outgoing texts billed as minutes?

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

11
Sophia
1 year ago
Amit Shinde
Amit ShindeBeginner
asked in Billing & Payments

Cancellation of Koodo Mobile Plan

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

5
Amit Shinde
1 year ago
M
MiscBeginner
asked in Billing & Payments

Tab Payoff - Lump Sum & Tab Bonus Debit - Cancellation

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

1
Allan M
1 year ago
S
S K PatBeginner
asked in Billing & Payments

1st bill & partial charge issue

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

5
R
1 year ago
T
TRMBeginner
asked in Billing & Payments

What is UL Can mins SFD?

I got a charge on my account and I have no idea what it is 

2
Bernard Koodo
1 year ago
J
Jonny PBeginner
asked in Billing & Payments

Unable to pay bill with prepaid Visa debit?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

3
Bernard Koodo
1 year ago
M
MikeRichardsonConnector
asked in Billing & Payments

Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

8
M
1 year ago

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