Billing & Payments

I want to cancel my account

Hi,I was wondering why Carrier Direct billing doesn’t work with Google Play Store but works just fine with Microsoft?  Don’t tell me Koodo doesn’t support it either cause I used to use it with Play store all the time but now the option is no longer there.  I know I have premium content enabled cause I pay for Xbox Game Pass with my Koodo account and I also use my account to pay for MS Office.  What’s going on?  I’ve tried everything that Google has suggested as well to no avail. Thanks,Jordan

I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not!  I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to.  How do I get my card removed from the system??? Nadia 

K 6th Tab paid off with Koodo Been attempting for 2 hours to find out what my monthly bill will be without a tab paymentThis is insane - is it truly thar difficult to provide a Customer Service Rep??Totally making me think about the fact I purchased a Huawei phone WITH Insurance, it was stolen within 2 months... regardless of my loyalty I was made to pay the phone off in full - even with Criminal charges filed - knew I should have bailed then!!Anyone got a second between coffee breaks to answer a VERY simple question My Tab is paid in full,  you know what plan I'm on - what are my monthly bills moving forward??????

Hi there, I have switched cell phone planes to Telus, so I would like to discontinue my plan with Koodo, as well as paying off my tab balance. Is there a phone number I could call? Thanks 

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately? 

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

Hello,I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill.Thank you!

I paid 193$

I’m on a Canada wide free long distance plan.  I made a call to a 1-954 area code (Florida) and spoke for 10 minutes.  My most recent bill shows an extra !!$8 charge!!!!What a surprise. But this is price gouging plain and simple. Robbery.When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA.If I knew it was 80 cents a minute, I would not have used Koodo.I want to contest this...

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

i Haven’t got a answer to why i’ve been charged for wifi calling

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

Hi I was charged for long distance phone conversations  in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into? 

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

I got a charge on my account and I have no idea what it is