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Managing your Services

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4204 Topics

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Zainub Rathore

asked in Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

3 hours ago

FlawBeginner

posted in Billing & Payments

caspringOrganizer

posted in Billing & Payments

scam & privacy

My Koodo account & phone itself has been hijacked for months. I suspect a certain storefront I visited in October is shady. When I try to contact someone or get a callback, it’s obviously not legit. The last time I hung up when he asked for personal info that has nothing to do with Koodo. Now my cellular doesn’t work at all. What am I paying for? I’ll take my money back & Koodo detailed bills with call history please.

10 hours ago

AR2001Beginner

asked in Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

13 hours ago

clublinkMember

posted in Billing & Payments

us roaming

I was turned on accidentally on apr 12 2024 less than 1 minute and being charged $12 I think that is not fair and I want to get reimburse for this charge.

14 hours ago

MiyoungkimNew Member

asked in Other

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number. When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number?

14 hours ago

Austin DBeginner

asked in Billing & Payments

hotspot while roaming not turning off

I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?

14 hours ago

Anjani NetalaBeginner

asked in Self Serve

Haven't received my canadian phone number

Hi Team, I have not received my Canadian phone number. Please help ASAP as my travel is today

20 hours ago

francebabyBeginner

asked in Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap.

20 hours ago

OliveHBeginner

asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person. Does anyone have any suggestions?

20 hours ago

NicoleCBeginner

asked in Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

1 day ago

Letora_Beginner

asked in Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

Hi, on April 15 I called with a Koodo representative to cancel my subscription on April 23, because I’m moved back to Belgium. My billing cycle goes from the 22nd of the month we’re in until 21st of the next month. Normally I should only pay for the 22nd of April, but I received a bill for the whole upcoming billing cycle month. I can’t call with a Koodo representative because I don’t have Canadian phone number anymore and I can’t chat with a representative either. Does anyone have an email that I can use or is there something else I can do? Thank you,Aline

1 day ago

kat2151Beginner

asked in Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

1 day ago

nikmaBeginner

asked in Billing & Payments

Credits Not Applied Yet

Hi,When i registered for Koodo, i used a link which mentioned - “Thanks for choosing Koodo! Our team is going to review some details and we’ll email you as soon as we’ve applied your first credit. You’ll receive $5 credits for the next 5 months totalling $25 (includes tax).”I have already received 2 bills since then but no credit yet. When will this be processed? Thanks,Nik

1 day ago

Dan DurocherOrganizer

asked in Plans & Add-ons

Can't have both Int'l calling AND Int'l texting as addons?

I recently changed from a $45 account with free Int’l texting and 30gigs of data to a $35 plan of 50 gigs of data and unlimited Int’l calling (the choice of 3 addons at the time)I want to add on unlimited int’l texting but I don’t see it. Only pay per use. (100 for $10...which isnt cheap for how many I’ll be sending) Am I stuck with pay per use or am I just not seeing it?Thanks .

1 day ago

Florence CBeginner

asked in Plans & Add-ons

1000 mins International LD add on

I called International call on Apr 19 without Internaional LD add on. If I buy the 1000 mins international LD add on today (Apr 24). Can this cover the Apr 19 called usage? Thanks

1 day ago

No.1 CustomerBeginner

asked in Billing & Payments

Long Distance Charges

Does anyone know where I can find a list of charges per minute for long distance calls. Just received my bill and the figure is ridiculously high per minute (about $3.70 per minute).

1 day ago

dlwyattBeginner

posted in Other

Scam call

I just received a loyalty call from Rogers offering a discount on Koodo account and they asked for personal information. It didn't make sense to me so I hung up. I think I won't take anymore calls from any company over the phone. They better find a better way to communicate offers and promotions.

1 day ago

LauraaaaBeginner

asked in Other

Koodo Customer Support

Hello, I’ve been trying to contact this Koodo number: 1-866-995-6636 for Koodo Support. But shortly after contacting to this Koodo number I am informed that the number has changed and am unable to continue. Does anyone have the new number?Thank you.

1 day ago

Devon HuningBeginner

asked in Other

Using WiFi in Mexico

I will be in Mexico for 3-4 months and will likely be getting a MX SIM card. If I don’t, I’ll be communicating with ppl in US and Canada strictly via WhatsApp with my Koodo SIM card, which uses WiFi. Would I still incur charges from Koodo using the phone this way if I turn off data?

1 day ago

SburrisBeginner

asked in Billing & Payments

Charge easy roam in canada

My partner was charged for easy roam when we never left the country. We live near the boarder and it must have triggered.Can this be reversed?

1 day ago

RedWolfBeginner

asked in Other

Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

1 day ago

XVXBlueBeginner

asked in Plans & Add-ons

Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it

1 day ago

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