I was turned on accidentally on apr 12 2024 less than 1 minute and being charged $12 I think that is not fair and I want to get reimburse for this charge.
Turned on by accidently less than 1 minute on Apr 12 and being charged $12. I think this is not fair and I want to get a credit for this charge. It was same charge in March as well.
Do I keep doing this?
You are talking to other customers as this is a community chat. Someone will come along to answer your question, but they have lives too.
Once is enough for assistance. You have at least 30 days after your bill to dispute charges, and I think for roaming charges it’s 90 days. I’ll flag a rep to assist you for both charges you’ve mentioned.
For future reference, you can check the following link to ensure you don’t get charged for roaming while in Canada again:
Userlevel 7
+4
Hi there
Just to make sure we get it right, we want to reconfirm the information shared above. You are mentioning that you were outside Canada and turned the device/roaming services ON for a brief moment and got charged a roaming fee ?
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