Koodo Community

why am I being charged

  • 26 April 2024
  • 1 reply
  • 42 views

I left Canada 3 years ago cancelled my plan put my plan on a hold for a couple of weeks thinking I was coming back then called to cancel it, fast forward 3 years later open up my old email and I have a bill of over 2k…… is this a joke or something?  I honestly want answers, I wanna call in but I can’t since I don’t have a koodo helpline number when it asks me to do a call back it doesn’t do calls outside Canada. 


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1 reply

Userlevel 7
Badge +4

Sorry to hear that. From outside of Canada you can contact them through Facebook or X private message - they have competent reps on there who can help you.