I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?
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Userlevel 7
+4
Hi there
Unfortunately we could not locate or authenticate an account with the method of log in you used. It is recommended to use the Self Serve option when you log in here.
In regards to your situation with the hotspot, If the invoice was already released, we would recommend scheduling a call-back in order for our team to investigate the situation.
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