My Koodo account & phone itself has been hijacked for months. I suspect a certain storefront I visited in October is shady. When I try to contact someone or get a callback, it’s obviously not legit. The last time I hung up when he asked for personal info that has nothing to do with Koodo. Now my cellular doesn’t work at all. What am I paying for? I’ll take my money back & Koodo detailed bills with call history please.
scam & privacy
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Userlevel 7
+4
Hi there
We’re sorry to hear that the situation is less than ideal, we take matter of privacy and security very seriously. Is this in regards to a prepaid or postpaid service ?
I’d like to answer that but can’t even log on. I pay a monthly preauthorized pymt.
Userlevel 7
+4
Got it. In order to authenticate and look over the situation, we would recommend reaching out to our over the phone team by scheduling a callback through the Koodo Assist option.
The callback can be scheduled on your Koodo number or on an alternative number.
Correct it. No need for a call. I’d like my phone back too.
Userlevel 7
+4
Unfortunately, we did not find a postpaid account with the email you used to log in here. Also we do not have access to prepaid accounts, here over the community.
The best approach is to schedule a call-back in order for our over the phone team to investigate the situation.
We appreciate your understanding.
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