Managing your Services

For the third time, Koodo has refused to accept my US credit card. The first time it happened they said we have it fixed now. I happened again about 9 months later and they said we have it fixed now. Tonight I tried to pay my final bill and once again Koodo refused to accept my US card.  Apparently they don’t know how to fix it for more than a few months. It worked for my august and september bills.

I just transfer from Fizz e-sim to Koodo sim tonight.  Data works, call works but SMS didn’t work.  In fact, the welcome message went to the old Fizz Android phone.  The iPhone with the koodo number cannot send/receive sms.  I disabled RCS and removed the esim proflle from the old Fizz phone but that didn’t help. I tried to use the Koodo sim with the old fizz Android phone and it is stuck at status: 3000 activitating.  I uninstall updates and it is still stuck at Status: Setting up… right now.  If I put the sim card in iPhone, it will get stuck at Verifying in iMessage. Is there anything else I can do other than hoping this will resolve itself over night?

I have been a Koodo customer for many years and have 3 phones on my account. Until recently I have always paid for my monthly Koodo account bill before the due date with a pre-authorized credit card, but starting in October I was encouraged by Koodo to switch my monthly auto pay to a pre-authorized bank payment instead of using a credit card so I proceeded to make the change. My next bill payment after making this change was withdrawn from my bank account on October 28. Since my billing cycle is the same every month I was led to believe that all my subsequent pre-authorized bank payments would be taken from my bank account on or about the 28th of every month, or within 1 or 2 days of this date depending on the month. However, to my surprise the following month’s bank payment was taken by Koodo 7 days sooner on November 21 but was then rejected by my bank as I did not have sufficient funds in my bank account yet on that early date. The bank notified me of this unusual situation and I

Please the ai is not working with me at this point and it is very frustrating.

i was delighted to see that cbc gem is available through Koodo with no charge if you have stream+. I tried to get it on my phone, when that didn’t work I tried my computer and couldn't even log in, got that sorted with a call back but now I’m back on my phone and tried to add cbc gem and it wanted to charge me. Now even my stream+ isn’t showing on my subscription page. I am still able to log into Netflix/disney/prime so that’s not a problem, I lasted paid on November 27th. Could this just be a glitch and I can try again tomorrow or do I need to schedule another callback or something. Thanks!

Please does anyone know Koodo customer service email. I have tried calling but they keep on referring me to an answering machine that will never solve my problem. I cancelled a Koodo mobility and still receiving bills in my email. I never used their service for once because I immediately  found out the guy that sold the service to me never mentioned activation charges

I recently moved back to Koodo as a winback offer from Freedom. I was given a $5/month bill credit for 12 months, and a refer-a-friend $10 bonus per month for 5 months. I received my first bill for Koodo services, and neither credits are showing. Is this just because of how billing cycles work? Will they be added at the next cycle? 

Hi! I can’t access to my self-serve prepaid account.Tried clearing my cache Tried Safari, Chrome, Firefox Tried resetting password and even changing emailNothing works, and can’t talk to anyone. Anyone has experienced that?

How do I get hold of customer service? Every time I “talk” to the bot, it want’s to send me a text to my cellphone. Well that doesn’t work when my cellphone is lost. Have changed my password to my Koodo account twice, but it will not connect. HELP!!!!Cancelled my payments, maybe that will get Koodo to contact me by email.

Hello, I paid for an internet subscription on Dec 4. I’ve gotten my Router and modem set up in the mail but still haven’t received any activation information. This is kind of frustrating. thanks 

not able to connect the Koodo customer service to cancel my internet subscription. it is really frustrating. Connect the 18336656636. and they ahain connected me to cancelation department and nobody is pickingbyhe call. i waited here more than 1 hour. Any other way for this?  

How do I go about getting reimbursed for the activation for my phone when I switched from a pre-paid customer to a monthly customer and one of the deals with this was you were going to wave my activation fee.  I was getting a better deal with pre-paid than I do with monthly but you were also giving me a discount on my Internet if I switched over to you.

I called customer service two days ago and stayed on the phone for over an hour with no one answering. I want to cancel my home internet service.

I'm new to Koodo. My bill is showing 4 users instead of 2. One of the phone numbers and name is myself, the other three are my daughter's name with two different phone numbers and one correct phone number. 

Purchased a physical prepaid SIM card a few days ago, but at the last step during online activation some unknown error happened and the transaction did not go through. I later checked my credit card and saw that the transaction was canceled.Issue is that somehow the email i used during account activation was kept in the system and now when i try to activate the SIM it just says email already used and send me to a self-serve registration panel, but since the activation failed and i did not receive a working number, i could never go pass this step. Tried using the Koodo Assist chatbot to arrange a call back but it requires a pre-paid self serve account too. what should i do? do i need to create a new email?

I took the internet plan of monthly 30$ but Iam overcharged.Koodo has no customer support no. How to reach them?

I want to activate seasonal hold but when I go to “mobile services” and click “pause my plan temporarily”, I get to a page called “review your changes” but then the page gets stuck loading indefinitely and there’s no button to activate seasonal hold. I tried using incognito mode, different browsers and even tried different devices but the same thing happens.

Hi, I have two issues with my recent bill and need your help. 1. Incorrect roaming chargeThere is an incorrect internet roaming charge on my bill. I didn’t use the service, so please review it and reimburse the mischarge. 2. Preauthorized Payment removed + late fee addedMy Preauthorized Payment was suddenly removed, which caused the discount to disappear and a late payment charge to be added. Please investigate this and reimburse the charges as well. Also, it is very inconvenient that I cannot directly speak with a representative through this service center. Please have someone call me directly so we can resolve everything as soon as possible. Thank you.

Ported number yesterday, self serve says number was successfully transferred to Koodo. Sim on my phone still shows the temporary number, tried restarting phone but no luck.

I added a line on my koodoo account for a friend and it was a mistake...how do I cancel this? 

I’m a Public Mobile customer and got a text to get streaming service deal $10 for the first 3 months. I signed up but I’m now unable to sign into Koodo self serve. I have tried three agent calls and no one would help because I don’t have a Telus account. I’m beyond frustrated. So far this is the worst service I’ve ever experienced. Help? 

I was billed for EasyRoam while in Victoria, BC. It is a new phone and havent turned off roaming/auto network connection yet (number ending in 7049). The dates of easyroam are November 9 and December 7, 2025. Both days I was located in Victoria, BC. Please remove these from billing. Thanks

My wife was incorrectly billed for EasyRoam while in Victoria, BC. She has a new phone and hasnt turned off roaming/auto network connection yet. The dates of easyroam are November 9 and December 7, 2025. Both days she was located in Victoria, BC. Please remove these from billing. Thanks

In my last bill I saw a NFS charges. I have always pay my bill before the due date then Why NFS charges in my bill. And also like to know how to reach at customer care to discuss for this.

My plan includes 50GB of shock proof data.However, I keep getting warnings saying I'm near to 2GB used data, and it shows from 0 to 2 indicating my limit is 2GB.So how does that work?