Managing your Services

I am unable to cancel my account, since I have left canada and do not want to use anymore. but eventually, I can't access to my billing option and remove my card and I got charged twice for the same number-kindly please let me know how I get be in touch with you and cancel it immediately to avoid future bills. lovlesh kumarlKr_rjpt@yahoo.co.in

Bill went up again..lm getting sick of these guys increasing there prices in these hard times..time to leave koodo

My monthly service fee went up by $7, the explanation was I change my plan which I didn’t.Please help me fix this.There is no way to talk to someone?

If I have a 7-day Easy Roam Travel Pass does the “7 consecutive days” mean 168 hours (7x24) from when I start using it or will it expire at the end of the 7th day of usage?For example, if I start using it at 6pm on Saturday does roaming remain active up until 6pm the following Saturday? Or does it end at 11:59pm on the Friday?

Recently got an email from a law firm asking for a payment to Koodo. I no longer use Koodo and don’t have an account anymore and cannot reach a live rep and am wondering if there are anyways I can contact someone to ask?

I was a former customer with koodo and I need to speak with an actual human. I cancelled my account in December, so the koodo bot will not connect me with an agent even though I am giving my account number (and phone number previously linked with my account). I’m going through my bills from all of 2025, and I was clearly double charged in March. I have reviewed all of my invoices for 2025, and I was charged double the amount of my monthly bill in March (the bill stated I had a carry-over charge from February), but my January and February bills were payed (I have my banking statements to prove it), but I need to talk to a koodo rep ASAP. I looked at my 2024 bills, and my 2025 bills and banking statements, and I was never refunded/discounted any future payments after this double billing. Koodo customer service - contact me asap.  The koodo bot is useless, and there is no customer service phone number.

I’ve been transferred around and around, hung up on and waited on hold for almost an hour. I’m simply trying to cancel my home Internet with Koodo after a plan upgrade did not work.  I will NOT recommend Koodo Internet to anyone. 

Hi team, I don’t know how to approach you guys, and I won’t like this CC service you provide, I purchased one plan yesterday and after converting from physical sim to eSIM my number is not working . Please help me with this ASAP. I am facing lot of issue I can’t go outside without internet and phone calls. Thanksajit

I have been trying to get in contact with the customer service phone line about cancelling my internet subscription but the phone is never picked up. I spent forever on hold this morning and then finally convinced the AI to schedule me a callback only for it to re-route me to the same phone line anyway. Can anyone help me as I don’t know what else I can do? 

Hello, Tues I switched from unlimited 60 to unlimited 120 and it says my new plan will be activated Feb 26. Well it’s now the 27 and it hasn’t changed and when I click on manage plan because it’s telling me I need to activate it I get nothing other than the msg stating it’ll activate yesterday. Anyone know what I can do other than trying to have someone call me back. 

Depuis plusieurs mois, on me facture en double pour deux cellulaires.  Je n'ai qu'un cellulaire actif. Comment faire pour parler avec une personne de mon problème ? Mon forfait est de 45,00 $ × 2 : 100,00 $. 

Hi @Koodo, I was receiving the $5 pre-authorized payment discount on my account. I lost my debit card in Nov 2025 and updated my pre-authorized payment with a new card, but the $5 discount was removed. I’m still enrolled in auto-payment. Could you please help restore the discount? Thank you.

I sure hope  the  replacement  phone  came  with some  card I   transfered all the  files  but the  essential esim  phone service . I am  switching  from old s23  to  a refurbished  ultra s 23. Searching  for clues

Is there a way to speak to customer service executive, I have been trying almost a week and every time I try getting connected only chat messages and able to speak to a person.Its really frustrating………………...about this level of service

Hello,I have been trying to cancel my Koodo postpaid service for the past 3 months.I am no longer in Canada, hence I reached out to the team on Socials (Facebook). Since January, I have had the cancellation conversation with 3 different support reps, each asking for the same thing and promising the same callback. I shared the contact number, email address, and preferred callback timeframe. Every time I was told “Your request has been sent”. (I can share screenshots of the conversations if needed)Till now, I have received NO callbacks. Furthermore, due to delays from Koodo, I am still being charged for the months that I have not used the services at all.While I understand delays happen, I should NOT be charged for the delays due to Koodo. I request that this be immediately addressed, additional charges be waived off, and my account be cancelled ASAP. Please reach out and let me know if you need any additional information.Thank you.

I signed up to my plan in December 2025, and entered my pre-authorized payment to receive the $10 monthly discount.  I updated the payment information late January (which had the $10 discount).  Now I   received my February bill and the $10 discount is no longer applied.  Why?

I have been stuck in the change password section for months of the self serve site. Can’t log in, can’t receive call backs because my account has been suspended.

I have two lines on my account, each with a different plan. I was told, in store, yesterday, that I will get $10 off each plan ($20 total) if I sign up for pre authorized payments. Now, looking a little closer online I am trying to determine if what I was told is true or if it will be $10 off the account bill?  

Hello,I have just switched to another provider and would like to make sure my koodoo account will be closed and I won't be charged anymore by any means or bills.Where can I do that please?

With my existing coverage while travelling in the USA i was charged an $18 roaming fee, possibly because I was close to Mexico border and connected with Mexico tower, but that should correct itself should it not?I was not in Mexico with telephone.  Otherwise my existing plan should cover usage of my cell phone while in the USA.  Where do I get customer service for this roaming charge correction?85GB UL Can-US Min SFD Additional data $13/100MB SFDShock-free Data 85GBUSA talk, text & dataUnlimited MMS (incoming andUnlimited SMS (incoming andUnlimited US Text

Another Q about the 30 day Euro travel pass. The description says the plan is valid for 45 days until it expires. I will be in Europe for 39 days. Once activated, does the pass automatically run for 30 consecutive days? Or can I turn off roaming on days when I will not need it so those days will not count towards the 30 days? IE, does the plan work for 30 consecutive days from activation, or is it for any 30 days within the 45 day period. Hope this makes sense!

I got a new Koodo SIM, the rep assisted with the registration and a link was sent to me for activation. After activation, a confirmation email was sent to me. However, if i try to register for self serve for me to be able to do auto renewal of plan:Stage 1   - Verify Phone Number:PassedStage 2   - Verify Email Address:PassedStage 3   - Password Setup:Failed.    I always have this error after setting the passwords (Matched) :  “We couldn't verify the information provided. Please check your details and try again.”Because of this, I have to go to a store to renew the plan.Please assist me on how i can fix this error. 

I have been having issues with dropped calls in and out,  cannot receive  calls , text message going out say ' ! Not sent, check options but message will sometimes send out. I've been transfered to the trouble shooting department and still no help with ongoing issue.   My living location has not changed.  So, my question is, if I buy a new phone on a plan/tab  that would mean I have to be committed to such plan I choose. But! What happens if new phone has the same problems? Do I choose a different provider?Please help 🙏

My samsung A16 is dropping calls all the time starting about 2 weeks ago. If my phone does ring and I pick up it disconnects pretty quickly. If I call put it sometimes doesnt ring or when the person picks up it is just dead air (they cant hear me and I cant hear them). Happens with calls to/from a variety of callers and phones, including landlines. Also noticing delayed voicemail that pops up hours after its been left. Have already rest netwprk, changed sim cards, restarted phone a zillion times and toggled airplane mode on/off. Set up call woth a koodo tech but still not fixed. Happens frequently in clarington area. I dont see a lot of other complaints about the issue or solutions for the same issue from older posts.

I’ve received an email telling me to do so and providing a link, but when I click it, it just takes me to the add-ons screen. Stream+ is listed but isn’t clickable and Discovery+ isn’t mentioned on the page anywhere. I also tried the step-by-step instructions but whatever I’m supposed to be seeing to allow me to activate the new app isn’t showing up.