Managing your Services

How do I cancel my streaming subscription 

So I seemed to have accidentally locked my SIM card. I tried to use assist but the phone call wouldn't direct for call because the SIM is locked in PUK setting an unable to recieve calls and I have no other backup number. Is there any way somebody from koodo can contact me directly to provide my PUK code through my email, if so please help I dont want to waste another $15 on a new sim. I do have a prepaid account.

Hello my internet is not working for 2 days there is a city construction outside and the fangs the cable my modem light are all normal sg, ds is sg , us is sg and online is sgbut no internet. I tried to press the reset pinhole at the back , still no internet.please help 

No button to cancel stream plus. 

I just started my 50 GB data plan with 7 days left in my billing cycle.I used just over 4 GB’s of data for this period and was charged $0.75 for data usage on my first bill.This makes no sense to me since i have a 50GB data plan with monthly rollover data as well?This charge should be re-imbursed to me I believe.

I’m paying for Stream+ Basic and it’s listed as a Subscription in my Self-Serve but Amazon Prime isn’t activated or connected or whatever.  Netflix and Disney are working.  When I hit “Launch” on the Stream+ Basic Subscription listed on my account it takes me to Amazon but will not recognize that I have Prime, it asks me to subscribe to Prime for $9.99/mo.  Can I get some guidance for how to activate this?  Thank you.

I tried adding a pin to my esim and ended up with it disabled asking for a puk code.  I have a callback scheduled on another number in 12 hours but hoping I can get help before then.

I received Account update confirmation email for removing my free perk, Premium Voice mail that I never requested. I looked into my sdelf service and yes the perk was gone. I tried to add my perk again  and again and again but it just gives me error message with melted ice cream. What can I do from now?

Hi, I'm currently outside Canada and want to keep my Canadian phone number active mainly to receive SMS verification codes.Is there any lower-cost plan available for my existing account? 

What the **** is going on? Why the hell did my mobile service bill go up? Your service quality has always been absolute garbage and still is. There's no coverage anywhere, and some bullshit is always glitching out. You guys are **** annoying. Why the **** are you raising prices without even warning me that something would cost more? What the **** is this? Seriously, you people have completely lost your minds. Why the **** are you raising prices for your pathetic, trash service when it's already completely useless? **post edited by moderator for breaking Community guidelines  

I incurred an $80 nsf fee on this statement due to an account mix up with the bank. I’d like to request a refund. I’ve never been late or missed a payment. I tried to submit a request to review the charge but it will not let me. 

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and they promised to refund the extra money, but it was not happened and still the bills show that.

I recently switched to auto pay and the September payment was charged on an unexpected day. I was given an $80 NSF fee. This is is more than my total bill of $67. I have tried 3 times to use the self service portal to review the charge but I keep getting an error message. Is there any way to get this fee dropped as a courtesy, as this is the first time this has happened? I have been a customer for over 10 years and I found this nsf amount to be outrageous ​@Koodo ​@Koodo Community Team 

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank you!

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?  

Hello everyone, I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "contact Koodo for the payment history." My account is officially cancelled and I removed my pre-authorization, but upon checking the streaming section, my card is still there and the subscription is still active. I followed the online instructions stating there is a "cancellation" button, but there is none, only an upgrade option. Can anyone help me with how to completely unsubscribe and remove my card? Thank you.

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges relating to this if not paid again?I've disputed the charges multiple times , but I have yet to hear back from Koodo. Customer service has been disgraceful / non-existent.

I was wondering what would cause this to happen… I received a call from someone that showed the same area code I have my phone from and the first three digits of our phone number was the same for location. Lady advised who I was. I only gave my first name. She said she was returning a call from this phone number that showed missed call from. I checked my phone logs and my phone never called out to that number. I am wondering how my phone number could show up on someone’s phone when I never made it.  This is first time I came across this when I have been a Kudo customer.

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even talk to a rep with out ai bullshit

Hi, I just transferred my number to Koodo, and the transfer is complete. But my Koodo eSIM was never installed on my iPhone. I accidentally dismissed the eSIM setup notification.I tried to recover my eSIM in Self Serve, but I couldn't get the verification code. The email option says my email "can't be used because it was recently updated," and I can't receive texts because my eSIM isn't active.Could you please help me to get an eSIM QR code, or tell me activate my eSIM another way? 

i have permenantly left canada and wanted to cancel the account and had informed the representative that i had lost my phone and wanted to cancel it.  due to the carlessness of the representative who dint cancel my account caused me issue now . i had not been using my email and now the bill shows 366 cad for which i have not used. this has affected my credit score and i need a review on my payment.

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridiculous. They automatically charge my card every 20th of the month, six days prior to the due date.I messaged them on Facebook providing the screenshot. If this continue, I'd rather change my provider. 

I am on the prepaid service.  My overview page shows 6.27 GB of usage this period (last night it showed 6.37 GB ?) but when I go through the usage history and manually add up all the entries, it only comes to just over 2 GB of usage.  (I did that after getting texts warning I used 10 and then 20 percent of my data and that was surprising to me.)  I requested a callback and started speaking to someone who implied it would be too time consuming for them to add up my history to check what I was saying and then somehow the call cut out and they never called back.  I don’t know what to do.  In addition, I have phantom calls to voicemail many days and I have one or 2 small data charges each evening for no apparent reason.  I already used this forum to follow tips like turning off wifi assist and background app refresh, etc and nothing made a difference so I have cellular fully off but I am still getting these nightly data charges!  How do I get help with this?  I just want to have access to

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning which is not the plan I chose to have. 

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would appreciate your assistance in cancelling my account remotely, effective as soon as possible, to prevent further monthly service charges.Please also provide the following information:Confirmation that my mobile service and account have been cancelled. My final bill and any outstanding balance or cancellation fees. Instructions on how I can settle any remaining balance from the Philippines. Written confirmation that no further recurring service charges will be applied after cancellation.My account details are provided below for verification:Full name: K***e N***n Koodo mobile number: 36* *** ***9 Email registered to my account: k***@gmail.com Requested cancellation date: As soon as possibleI am currently residing in the Philippines and cannot at