I’ve been trying to change my free Perk to Unlimited Long Distance for the last 2 months (since October) through Self Serve and keep getting an error saying to try again in an hour.
Back in October after engaging Koodo live support agents I was told that Koodo is aware of this bug and that they will just make the change for me manually on the backend. I assumed this was done until I checked today and my Perk has not been changed at all and I am still unable to change it through Self Serve getting exactly the same error.
What’s going on here and can someone help.
