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Question

2FA Login

  • Nov 9, 2026 8:02 PM UTC
  • 5 replies
  • 42 views

WTF???  

 

NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in?  WTF?  Where the hell do I put that? And why should I?  It’s bad enough using a phone for 2FA instead of a secure site or a password manager (and there’s another gripe - the koodo community password system is still broken - only logs in with email and not username!) but now to have to keep a document around with no explanation as to why these are required?

 

Time to find a new provider 

5 replies

Sophia
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  • Mobile Master
  • Nov 10, 2026 1:08 AM UTC

I’m not sure why you would complain when Koodo is making the site safer? I’d rather have a small inconvenience than getting hacked. Unfortunately, more and more websites require 2FA. I’m hoping Koodo will soon offer codes from the authenticator app though, that would be the best of all worlds.


Koodo
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  • Official Rep
  • Nov 10, 2026 2:00 AM UTC

Hi ​@Zalm, you can find more information on the two-factor authentication procedure here.

You don’t need to use the codes to log in every time, you will instead log in using the 2FA code sent via SMS to the number selected. You can use the backup codes if you can't receive or use the 2FA at the time, by selecting ‘Verify another way’ to log in with a saved backup code.


  • Guardian
  • Nov 10, 2026 2:30 AM UTC

Hi ​@Zalm, you can find more information on the two-factor authentication procedure here.

You don’t need to use the codes to log in every time, you will instead log in using the 2FA code sent via SMS to the number selected. You can use the backup codes if you can't receive or use the 2FA at the time, by selecting ‘Verify another way’ to log in with a saved backup code.

I am  going to be away from home for 3 months.    How should I store these codes should I need them?  Carrying a printout of these codes is not real practical.  There has to be a better backup than this.  I appreciate the improved security but this backup is not practical.


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  • Mobile Master
  • Nov 10, 2026 3:29 AM UTC

Doesnt the backup codes defy the purpose to 2FA? I have never seen such a system before. 2FA should either come via SMS or email.


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  • Mobile Master
  • Nov 10, 2026 3:30 AM UTC

EDIT *Oops*