My phone is locked and I need a PUK. I cannot receive a call because my phone is locked and my only other phone number is from another country. How can I get a PUK to unlock my phone?
I have tried about 15 times to communicate with the AI bot and it is NOT helpful. The only way to talk to talk to a person seems to be to be able to receive a phone call, which I cannot do.
I have tried phone numbers and they either don’t work or a recording directs me back to the AI bot.
Question
How to get help with a PUK when my phone is locked and no other availalbe.
+4Are you a prepaid or postpaid customer?
If you're prepaid, the prepaid chat portal https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.htmlconnects you to a prepaid agent who can give you the PUK. It runs in a browser, so it works over wifi with no working line needed.
If you're postpaid, since Koodo Assist and the callback haven't worked for you, let me flag a rep
Don't guess the PUK though. Entering the wrong one 10 times in a row permanently disables the SIM and a replacement would be needed. Once the right one goes in, the phone asks you to create a new SIM PIN and type it again, 1234 is the default. More info here https://www.koodomobile.com/en/help/puk-code
I am prepaid. I am trying the link right now . It’s the same as before. They want me to put in my number for a callback. Could it be because today is Saturday? Maybe on Monday I’ll be more likely to find a human?
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