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The place to ask all of your phone related questions

1199 Topics
S
ShyoneBeginner
asked in Tips, Tricks & Troubleshooting
charged for roaming

I have contacted Koodo many times in the past 6 months.   I live along the border and having roaming off.  Also have only connect to koodo network set in settings.  What else can I do?  I am tired of arguing with the people on the other end.  I have not and never will be going to the states.  

342
Allan M
7 months ago
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BettysueConnector
asked in Tips, Tricks & Troubleshooting
Connecting to Koodo network on new phone

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

4159
Allan M
7 months ago
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KMTUBABeginner
asked in Tips, Tricks & Troubleshooting
Stream+ Activation Email doesn't work

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

1032
Dinh
7 months ago
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ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting
code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

1637
Dinh
7 months ago
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LottinvilleMember
asked in Tips, Tricks & Troubleshooting
need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

2273
O
7 months ago
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onarockAdvisor
asked in Purchases & Returns
I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

1944
Flo Koodo
7 months ago
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Pamelaroberts1991Beginner
asked in Purchases & Returns
How do you reach a rep when youve already waited 5 hours for a callback and the call dropped due to KOODO network

Koodo sent my phone to a random address not on my file. Do to not being able to talk to someone and having to wait for call back they were too late to rectify. I was told Canada post would correct it and it would be delivered 4 days ago. I have received no confirmation emails of updated address or correction. I placed a call back request with chat 5 honours ago and the call dropped do the poor network and now I have to wait another 3 hours for a callback. Beyond frustrated with this service. 

1183
M
7 months ago
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kkqtBeginner
asked in Purchases & Returns
UPS lost new koodo phone

Hello, i signed up for a new phone and it says it got delivered today, i cant find it anywhere. UPS needs Koodo to reach out or i need to reach out to koodoo so they can find it but its very hard to contact koodoo. How can i contact koodoo regarding lost phone in mail?

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M
7 months ago
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TjraudNew Member
asked in Purchases & Returns
Upgrading Phone out of stock

I was looking to upgrade my phone and saw koodo was offering the Iphone 14 Pro Max with a $410 tab bonus. Unfortunately, by the time I decided on getting it it was out of stock. I was wondering if anyone knew how often they get restocked and if they do will the tab bonus be available too. Thanks!

1131
O
7 months ago
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raedenramosBeginner
asked in Purchases & Returns
Wrong address entered by Koodo sales representative

About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.We had visited the house it was incorrectly delivered to and the house owner had discarded the package. Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.Thank you.

632
Flo Koodo
7 months ago
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whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting
My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

1322
W
7 months ago
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JbtBeginner
asked in Tips, Tricks & Troubleshooting
Need PUK code

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

1402
Flo Koodo
7 months ago
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kelseytranConnector
asked in Purchases & Returns
Can't subscribe for Stream+

I kept getting error when entering my cards for payment and I have tried all of them, Visa debit/credit both not working. I can’t seem to find a way to reach out to a rep. Please help?

625
K
7 months ago
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CanaryAgilityCashAdvocate
asked in Tips, Tricks & Troubleshooting
Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

20416
C
7 months ago
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CommonUsernameCoach
asked in Tips, Tricks & Troubleshooting
no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas? 

4964
D
7 months ago
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Vgr56Beginner
asked in Purchases & Returns
free phones

The pre-owned galaxy s22 and the s21 ultra 5G are at 0$ but were out of stock from the start, is it because its not available yet?

983
Dinh
7 months ago
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JPTORockstar
asked in Tips, Tricks & Troubleshooting
WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

13997
J
7 months ago
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Lis79Beginner
asked in Purchases & Returns
Offered S23 deal, but can't keep current plan

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front.  I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum.  This is a slap in the face.  I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan.  Why offer me this click bait and then expect me to almost double my monthly plan bill?   Koodo I am truly disappointed with you.    

1021
O
7 months ago
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SS123Beginner
posted in Purchases & Returns
Feedback on your service model

I just wanted to let you know you are losing business due to your poor service model.I was excited to learn I could save money by switching to Koodo internet with a bundle, after entering a Koodo store. However, when I filled out the online form to book a service date, I did not know I should expect a confirmation email. I wasn't aware my request was not proceeding until 2 weeks later, when I first encountered your chatbot 🙁 to request a status update.  After  finally getting in contact with a service rep, I was instructed to fill out the online form again, but was not told I should expect an activation code.  I received my equipment and tried to install it on the given date (another 2 weeks later), but I had to call customer service yet again to find out why it wouldn't work. I was informed that I should wait because the activation request hasn't been processed yet, despite being  given the installation date by Kodoo.Needless to say, I never received an activation code since a techni

671
D
7 months ago
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PaulDRockstar
asked in Tips, Tricks & Troubleshooting
can’t update my greeting

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

482
P
7 months ago
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Ibra0078Member
asked in Tips, Tricks & Troubleshooting
YouTube not working on hotspot for it for kids tablets

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

1894
M
7 months ago
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ClaudeTammyConnector
asked in Tips, Tricks & Troubleshooting
wifi calling

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

1714
Dinh
7 months ago
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CJS21Beginner
asked in Tips, Tricks & Troubleshooting
New phone - SIM card doesn’t work

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

3902
C
7 months ago
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jwclRockstar
asked in Tips, Tricks & Troubleshooting
Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

1552
J
7 months ago
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willieoCoach
asked in Tips, Tricks & Troubleshooting
Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

1248
Dinh
8 months ago

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