Managing your Services

Not getting incoming and outgoing calls

I’m trying to switch my prepaid base plan from 75 GB 4G speed @ $40 per month to the lowest prepaid plan at $19 but that option is not available on my self serve account. I tried reaching out to a Koodo rep on Koodo Assist but it won’t connect me to an agent no matter how many times I’ve asked. I’m a prepaid customer for reference.  

Hi there,I'm writing to request a refund for the NSF fee that was charged to my Koodo account recently.The missed payment was due to a temporary mix-up with my bank account, but I've already made the payment to bring my account up to date. I've been a loyal Koodo customer and have always paid on time before this. Since this was a one-time error, would you be able to waive the fee as a goodwill gesture?

Q

As the tite says, I now have no service. Can’t really arrange for a callback as the useless chatbot is suggesting...now what? 

After purchasing an easyroam travel pass when is it activated, upon purchase or upon first use?

I have a family plan. My sons account, he opted for Data rollover for his monthly perk but Data never rolls over. When I log into my account, it shows that it is enabled for his profile but I keep getting prompted to pick a perk. Can someone assist me with this please? 

My wife and I met an agent at Fresco in Brampton and the agent asked us our network and we said Freedom Mobile. She convinced us that she will give us an offer that I’ll pay less for my two numbers. I was paying 65 dollars for Freedom and she said we will pay 55 for it and we can roll over data also.It’s just a week we changed from Freedom to Koodo and we have received a monthly bill of 154 dollars. What kind of stealing is this?  If you don’t resolve this, I'm gong back to Freedom or another network and I will sue Koodo for it. And I will also sue the agent for lying that we are moving free to a better offer and just one week you want to take money from me.  Kindly look into this. 

Ive been trying to unsubscrib from sportsnet for the last few weeks and nothing works. Apparently it's Koodo's duty since i signed up trough my phone. Im losing patience so help me make it happen

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

I got a new Koodo prepaid number but I have a Fongo phone to port to Koodo. Now it’s in the middle of the process and it got rejected now I am not getting calls nor any messages, I received a message from Fongo saying the porting got rejected. Need help please. 

My phone plan is paid for now all I need is data.  What's the procedure

I don't know a company other than Kudo puts sticks in front of those who come to pay the self-service bill The email doesn't work either the mobile number doesn't work I want to pay the dues until the mobile number works I want someone who can and has the ability authorized to take what is necessary 

I am trying to activate a eSIM on a Linux device and it requires a SM-DP+ Address to activate the eSIM.  I was not provided a QR Code that includes this info.Does anyone have the MS-DP+ Address for Koodo activations?

Most of my calls are to and from  non-english speaking countries.  I am getting many complaints that people are not able to reach me, and I suspect that this is because they do not understand the instruction enter a number.  However, when I check the call control log I don’t see the international numbers at all, just some local ones. Also I try to enter some international numbers as approved and they are cut off.  Please fix this feature ASAP, as the way it is now it is totally useless for customers who do international calling.

I am locked out of my phone and my Puk. Pls advise 

i have 4 subscribers. 1 is active, 3 are active with temp numbers waiting for sim cards to be delivered. they were mailed out june 11th, and today still nothing received. talked to koodo support and they said to go to the dealer and buy 3 sims, and then swap online myself.i tried the swap, website says to do 2 factor authentication and it selected my email. but would not send it because the email was changed recently. i had no option to use my active cell number as the 2 factor authentication. gotta wait for tomorrow for an agent to reach out to me….urgh….is there no other way?

Dear Koodo staff, I hope this finds you well. I’m writing to ask for help regarding my Koodo monthly account. I’m an international university student, currently abroad for the summer. After paying my last bill on April 27th, I went on the Self Serve portal on the website and attempted to pause my plan so that I could use my local SIM in my home country. I followed all the necessary steps to do so, but after recently checking my Koodo account, I found that I have a bill of $356.36, including my monthly plan fees, and 11 days of random EasyRoam charges from “ER/VC” 1-minute entries. This leads me to believe there must have been a system glitch. I have proof to show that from May 6 to now, there’s been 0 MB of data usage on my Koodo plan. Since my phone has been idle until now, and your system logs confirm zero megabytes of consumer usage, I am kindly requesting help from a representative about this matter; if needed, I can share screenshots privately. If possible, I would like my account

it said invalid code…..   

Add credit card 

I just activated a prepaid plan for my Son to use, I could login when I activated the phone. When I went to log in to top up I got USER LOCKED because I got the password wrong. I tried resetting the password AND waiting 24hrs, and Called a koodo rep, yet they can not undo the USER LOCKED, Has anyone managed to fix this issue?? I only had it a month and I'm frustrated I cant login. koodo says to wait but I have over 24 hrs. Am I locked out forever? All they say is dial *611 to top up. Ok, but I want my self serve to work and I cant get it going. I've cleared data, tried a laptop, tried different browsers yet I still cant log in. Koodo Needs to get this FIXED, so Users can relog in.

Hello I am with Public Mobile and they will not support my phone next March with the 3G shutdown.I would LIKE to buy Koodo’s 360 plan for $149 with 30GB data.HOW DO I KNOW MY PHONE WILL WORK NEXT MARCH, 2027, ON KOODO’S NETWORK IF I BUY SERVICE TODAY.It IS a Canadian Samsung Model  SM-A705W.Can someone help?  I also hope to check VM from the USA with another USA phone number...I believe that should work…?Sasha

I am paying for 2 lines & plans for my daughter and myself. I was told at a store that I can choose 3 days free roaming in the USA for both of us but could only find the perk on my account. Please advise how I can get this perk for her asap. Thank you  

I need both phone numbers related to my account can reactivate from today to 25, June.Both of the numbers were canceled earlier than I asked.  Thanks

I asked cancel my account after 24 this month, but it be stoped today.I need to reopen it until 25