Hello. I just added a line to my account for my mom and she wanted to keep her old number. I followed the instructions right up until it asks for IEMI number or the account number from the company she transferring her number from. We put in her account number and it keeps telling her it’s wrong. She double checked I have triple checked and she is entering the correct account number. How can I talk to costumer service for some help
Question
transferring phone number
+4Hi
We are sorry to hear that you are having issues with the transfer of the number!
We see that you managed to get in touch with the Expert messaging team, have they been able to assist?
Have you been able to follow up with the existing service provider for the correct account number?
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