Does anyone know how to contact a person with Koodo? We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill. The chatbot doesn’t understand the question and will not even allow me to schedule a call back.
I am the account holder for this account but the two phone numbers belong to my teenagers. So I need to be able to give someone an ACCOUNT number to deal with both problems as opposed to giving one PHONE NUMBER.
This is an incredibly frustrating experience. I looked through the forum but I can’t seem to be able to find the answer.
Best answer by Oliver C
When were the exact dates that the passes were purchased? The same for their travel dates please. The passes are consecutive days of use, so once they start using the pass it will continue for a total of 7 days and then be all used up. So if they stayed for 12 days as opposed to the 7, this would explain the 5 days of additional Easy Roam US charges each.
For the Easy Roam - Other, that one is odd as Easy Roam usually is only for international or USA use. Can you follow the steps below to see what triggered the Easy Roam - Other Charges? Did they travel anywhere else but the USA?
We can try to resolve your issue on this platform, however, some more information on the issue is needed.
When was the travel pass purchased? When did they travel and did you purchase the travel pass on both of the lines or did only one line travel outside of Canada?
Note: If both lines travelled, you would have needed to have purchased a pass per line, they do not share one travel pass.
When were the exact dates that the passes were purchased? The same for their travel dates please. The passes are consecutive days of use, so once they start using the pass it will continue for a total of 7 days and then be all used up. So if they stayed for 12 days as opposed to the 7, this would explain the 5 days of additional Easy Roam US charges each.
For the Easy Roam - Other, that one is odd as Easy Roam usually is only for international or USA use. Can you follow the steps below to see what triggered the Easy Roam - Other Charges? Did they travel anywhere else but the USA?
