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Question

Device Care Complete

  • May 12, 2026
  • 3 replies
  • 69 views

When does the Device Care Complete start:

when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

3 replies

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  • Mobile Master
  • May 12, 2026

It starts from when Koodo ships you the phone


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  • Mobile Master
  • May 12, 2026

Device Care Complete (DCC) is tied to your phone number and not the device. Once DCC is showing as an add-on in your Koodo self-serve, after you make a phone call with the enrolled phone number, the device used will then be covered and the coverage begins.

Once you receive the new device, I suggest you make a call with the enrolled phone number once it is setup so that the new device is then covered. More info can be found below.

The Device Care Products | Koodo Mobile

What is Device Care Complete? | Koodo Community


  • Author
  • Beginner
  • May 13, 2026

Thank you so much😊

Have a great rest of your day!