I signed up for internet because someone came to my door and promised me 500 Mbps for the same price. Later, I received the paperwork, and surprise, surprise — it showed only 100 Mbps. What a beautiful beginning.
Today, I called because my internet keeps dropping and reconnecting, especially when I go upstairs or to the basement. The lady on the phone very kindly told me she could not help and simply suggested that I should buy Wi-Fi extenders for the basement and upstairs.
I was expecting someone to come and check the connection, inspect the modem, or replace any faulty equipment. She told me that another lady would call me back to discuss the matter. Of course, nobody called. No surprise there.
But THE REAL CIRCUS STARTED ABOUT AN HOUR AGO. While I was busy doing my work, I received an email saying that “upon my request,” my internet service had been cancelled effective today.
Upon my request? Really? Are you serious?
So now, not only was my issue not fixed, but my internet was cancelled without my consent. What a fantastic example of customer service. First, promise 500 Mbps and give 100 Mbps. Then, tell the customer to buy extra equipment. Then, offer $5 like that solves everything. Then, don’t call back. And finally, cancel the service without permission.
Honestly, “the cure is worse than the disease.” This has been one of the worst service experiences I have ever had.
