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3898 Topics
Alex Tate
Alex TateBeginner
asked in Billing & Payments
Double charged at cancellation

Had to cancel plan to move to a different country, expected to pay remaining tab balance but have two charges on my final bill. I am being charged $462.00 for Tab Debit - Cancellation in addition to $527.90 for Tab Bonus Debit - Cancellation, why is this? Can anyone explain why they expect me to make these two payments?

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Customer1234Beginner
posted in Other
scam calls & emails after placing order through koodo website

After I placed an order through the koodo mobile website I started to receive scam calls and text messages that bypassed the push a button feature to continue call thing. They say they are UPS and I need to pay them.  They have my full name and address. They are calling me and texting me. This is a serious problem as koodo is not protecting my information.

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Bruce TownerBeginner
asked in Other
Koodo Sim Card not working in new phone

I have a  Motorola G7 and am a Koodo customer.  I recently purchased  Motorola G Pure while in the United States through the dealer Boast Mobile.  I put the Sim card from the G7 into the Motorola G Pure and it shows Network locked.  The display shows the unlocked padlock.  I cannot use the phone or text messaging.  Message says cellular network not available for voice calls.

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Daniel Nette
Daniel NetteBeginner
posted in Self Serve
can't set up the self-service account so that I can get my bills paid for every month without me having to worry about it

So I try to set up myself service account I've used my phone number and I use the account number and I still can't get it done every time I get to the point where it asks me to type in my password then retyping in ask a security question I then hit enter and I get this big huge giant box of f****** pink crap that turns around and says error this error that error this that goes on for at least half a page. If anybody wants I'll gladly send him a picture of it. I have all my contract papers and yet for some reason when I try to follow the emails that they sent me what to do I keep getting road blocked at putting my password in 

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Pop101Beginner
asked in Billing & Payments
Took over a year to get issue resolved, not complete yet!

After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 +  promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+  refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant 

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nguyenngoBeginner
asked in Billing & Payments
Bill payment

For some reasons, I paid my bill twice in February. And again, I paid my bill one more time in March. Do I have to pay the April bill. I’m a monthly customer.

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msmeggiemoonBeginner
asked in Other
New SIM worked briefly then stopped

Hey folks, My old SIM stopped working randomly. It was pretty old so I figured it had just lived its life.I got a new one to replace it, activated it and switched them. It worked for about 10 minutes and then suddenly stopped.I can’t phone Koodo to ask because, well, no SIM card. 😉I have two questions: Is there such thing as email support for Koodo? And, does anyone have any idea what might have happened here? Has anyone experienced this?(In case it matters, the phone is a Pixel 6)Thanks!megan 

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LeighLa16Beginner
asked in Billing & Payments
paying off your tab

I finally paid off my Koodo tab on my last phone bill on March 6th 2023. My bill while paying off my tab is $77 (even though Koodo charged me $88 for no reason for the last year 🙄🙃) I have confirmed several times my tab balance is $0 yet Koodo is still saying my bill due for this month on April 6th is $77?? Should it not be $40 something now that my tab is paid off? How would I go about getting them to change this? I refuse to pay them anymore money than I already have. 

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PixieCoach
asked in Billing & Payments
Call back?

How do I schedule a call to explain unexpected charges on my bill?

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SummerSunAdvocate
asked in Plans & Add-ons
Data plans not in sync with those i know. Being overcharged.

I know of people spending 45$ a month or less with an approximate 40-55GB data plan.I would like said offers to be sent to my koodo account for reviewing and options offered.It is non cohesive that you offer certain members a 45$ / month fee with a 50GB data plan while i pay roughly the same price for an approximate 10GB of data per month.thank you.

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ClutchConnector
asked in Other
2 phones. Public Mobile on one, Koodo on other. Sharing accountsMy

My Public Mobile phone shares the record of my calls and FaceTime of my Koodo phone. I had the SIM card in my Koodo phone removed for 7 weeks while on vacation and replaced with a SIM card from the destination. The Public Mobile phone displays the activity, phone and FaceTime of the other phone during the 7 week period when Koodo was not being used. They have 2 different account logins.Also, during the 7 weeks, the PublicMobile phone was left on as our home phone. It registered data and phone calls and no one was in the house and data usage, at 12:16 every night.Is there a phone number that I can use to call Koodo or should I call Telus? Why and how is the PM phone getting usage information from the Koodo phone?

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Dinh
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Kat.aye.90Beginner
asked in Billing & Payments
click2pay

Hi, I was just wondering if click2pay is legitimate. I used it when I received a payment reminder and now I'm second guessing it.

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Bernard Koodo
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darenjanesBeginner
asked in Other
Koodo/Telus Spam Filters are blocking a legitimate txt message from an email address.

I called tech support and didn’t get anywhere. Who can put me in touch with the Spam Filter gods at Telus/Koodo? Any help appreciated. Thanks,Daren

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vJongeneelBeginner
asked in Billing & Payments
Payment by cheque question

My uncle recently passed away and my cousin is paying his bills and his phone was through Koodo. She still doesn’t have access to his bank accounts but can get a cheque made at the bank to pay the bill. Where do we send the cheque? What is the billing address for Koodo?  thanks. 

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RubbBeginner
asked in Billing & Payments
Late payment charges

I received my first bill, overbilled for connection fees and monthly charges in November 2022. I reached out to Koodo customer support over the phone and the store manager in person several times to get my monthly bill adjustment. Meantime, I continue making partial payments.My bill was finally adjusted in March 2023 (it took 5 months) but now I am asked to pay late payment charges for all months except last month. Wondering how I can dispute the late payment charges for the months starting November 2022. 

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unknown254Beginner
asked in Other
Text Messages

I just switched over to Koodo and had my number ported over. However, I cannot receive any texts and if I send texts, the other person doesn’t receive it. I have restarted my phone too. How can I fix this? I have an iPhone. TIA!

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sunandcloudsBeginner
posted in Other
Can't update any part of my profile because in the address section my city doesn't exist in the drop-down menu.

Why doesn't Koodo just allow us to type in our city instead of choosing from an incomplete menu? I live in a major city and it's not even listed. On a quick review I see many cities and towns missing from my province alone, so it’s an issue for hundreds of thousands of people.  What should be quick and simple (log-in, enter new info, save, log-out) turns into a drawn out process of having to call a rep. There are many other posts in the community regarding simple address issues; why does Koodo make more problems and work for it's customers and themselves when it could be a simple fix?

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Russell Brown
Russell BrownBeginner
posted in Prepaid
Wow! Koodo prepaid is broken, Koodo customer service is broken, and Koodo community is broken!!!

I was trying to get my 2022 Koodo prepaid payment history (for tax purposes). I discovered (1) that the payment history only goes back 365 days from today, which is disappointing, but also (2) that the “Custom” date range in the payment history section is hopelessly broken. When you select it, you can select a custom date range within the past year, but when you apply it, you still get the payment history for the last 3 months (or 6 months, sometimes). The fact that the box says “3 months” after you click on “custom,” though now it has a purple border on it.I went looking for a customer service email, so that I could report this bug. Guess what? There’s no such thing. Apparently if you’re not willing to play footsie with the assistant or wait on the phone, they don’t want to hear from you. OK, I guess I’ll post to the community.I went to the community page from within my prepaid self serve account and went to make a new post. It wanted me to log in (though I was logged in to my self se

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Neil Haydock
Neil HaydockBeginner
asked in Plans & Add-ons
$25 for 1gb top up data is adding $13 for 100mb plan

I have added top up data twice now selecting the $25 for 1GB but only 100mb is added each time. Please can you add the 1GB as needed. I have essentially spent $26 for 200mb so I would expect at least 800mb more data. Please advise ASAP

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Neil Haydock
Kevan B
Kevan BAmbassador
asked in Plans & Add-ons
Rollover Data Not Available

I’m on the $50 8GB UL Can mins plan and the rollover data perk isn’t showing up on the perk page for me.  Do you have to be in a certain tier plan to get the perk?

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Kevan B
Jayson Luschtinetz
Jayson LuschtinetzBeginner
asked in Billing & Payments
help !

just purchased a phone plan with koodo online and they say it would say 1-2 business days to get my sim card, am i able to go into a koodo store to get it earlier? i would like so if possible as i need my phone for work thanks. heres the order number if that helps HFO35314351.

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Mayumi
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PixieCoach
asked in Billing & Payments
Easy Roam charged even though I only used the resort's WIFI?

I recently returned from a week in Mexico where the resort offered free WIFI.  I never left the resort, so did not access any data.  However, I was charged one minute per day on Easy Roam = $14 x 7 = $98.  Is this a legitimate charge?   I have used Easy Roam in the past in other countries and have only been charged when I use data when not connected to a hotel WIFI.  What am I not understanding about this current charge?  Do I have any recourse for a refund? 

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NaYeBeginner
asked in Other
Is there a way to call the rep directly? I'm having issue receiving calls

I just transferred my number to Koodo and I’m having trouble receiving phone calls. I think I can still call and I believe my number appears on it? So I don’t know why this is happening. (Also I think I’m having issue sending/receiving SMS)Going through Koodo Assist is useless since it’s just a bot and keeps trying to schedule a callback, when I’m not in a position to receive any calls.

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dahaizhouBeginner
asked in Billing & Payments
Cancel account while out of canada

I chatted online with koodo bot on Feb.24 to cancel my account. The bot said someone will reach me for the cancellation since I’m currently out of Canada.  No one reached out and bill continues. Easy in, hard out.  

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achuAdvisor
asked in Plans & Add-ons
Purchased top up data but showing wrong amount

I purchased 1GB data top up for $25 but only 100MB is showing up.  Please help.

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Boa_Guy Koodo

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