Managing your Services

I am being charged data usage for a call to Rhode Island that I never made. How can I get this adjusted? 

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

Hi there - there's a new plan that I'm looking to switch to.  I have a very specific add-on for long distance that includes Australia.  The new perk doesn't include it and I need to be able to call there.  How can I ensure I dont lose this add-on?

can i activate an apple watch cellular on the kodoo network?

Greetings, I recently transferred my number over to Koodo for the $39 for 20gb plan that included 1 free perk. I read the details about what perks were available which included Unlimited Long Distance Calling. When I login to self serve to add it though I only see two perks, enhanced voicemail and unlimited long distance text.Please help me in getting this perk added as it is the sole reason I transferred this number over.

I got a new no in May 2023.. I tried to update my telephone no on few sites like the CRA, TD Insurance and one credit card company.. I’m getting an error on all of them with the same message ‘Must contain a valid 3 digit North American Area code.. 

I would like to add a line to an existing Koodo account; if I do this can I transfer an existing phone number to the new line? My partner has a phone number that I would like to transfer and have both of our phone under one account.

I am wondering if private phone calls between individuals are recorded or saved by Koodo?  Wanted to see if I could get info from past call. 

Hello, I have noticed that for time now, every incoming calls are terminating first. After answering the call, I will see an initial missed call. If I don't answer the call, then I will see 2 missed calls.Please what may be causing this? And how can I resolve it?Thanks 

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

I moved from prepaid to postpaid koodo. Why has my number changed?

I never receive any text offers from Koodo, like the summer deal that I heard about that I want. how do I get these deals if I never receive text notifications with offers?

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

I currently have an iPhone XS and I’ve ordered an iPhone 14 which is supposed to arrive tomorrow. I can’t quite figure out if I can simply just switch the SIM card from my current phone to the new phone or if I have to go into a Koodo store and have them do something on their end. I’ve been googling it and some websites say it’s fine and I can just swap it myself and be fine but others are saying it takes a different type of SIM card and I will have to go in.Any help is appreciated 

Is there any difference being on Koodo VS. TELUS when it comes to coverage area’s? Does Koodo have poorer coverage than if you have a more expensive plan through TELUS directly even though they share the same network? TIA! 

Can anyone make any suggestions on how to downgrade my plans. I tried online in self serve with no luck, tried callback request with assist but have been waiting 16 hours (also put in another call back request 30min ago), any other way to achieve this? I unfortunately cannot go to a store as I live outside a city.

As someone who seems interested in 5G technology, came to my wonders on whether or not Koodo will be adding 5G in 2023? I am a Koodo customer, and my Koodo iPhone is displaying 5G network options in it’s cellular data settings.

How do i activate international calling? i have the international call package and have looked in the manage add on tab for the option as per the chat bot but its not there. i need to contact family back home and cant wait a day for a call back

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

The summer sale plans are only available to new sign-ups which requires purchasing a new sim. Can I do that then transfer my existing number to the plan?

Hi, i have used plan about 50 dollars. I wanna change my plan from this to a plan between 20 dollars and 30 dollars but i can't find the fee of plans on self-service. please tell me the way.