Managing your Services

I agreed to a $5 discount for pre-authorized payments for my monthly bill.  If i sent an e-transfer before the payment is charged to my credit card would I still be charged on my credit card. 

My internet was activated on February 20 and I was charged for that month but I had no bill for the month of March why is that? Will I get a bill for April? I don’t want to end up with an overdue bill. 

Bonjour,je cherche à savoir si c'est possible de me prendre un abonnement pour mon cellulaire même si je n'ai pas de carte de crédit et si oui, comment procéder.Merci!

Each time I try to activate Disney+ is asks to choose a subscription amount. I do not want to pay extra, this happened once already. I realized I was getting double billed and decided to try again by signing up under my husband to avoid Disney using my old Disney account. 

I already have Easy Roam as an add on to my plan.  Am travelling to the US this week and am likely to use my phone most days, so purchasing the 7 day Easy Roam Travel Pass is likely a better choice.   Can anyone confirm that if I purchase the Easy Roam Travel Pass, the Easy Roam daily fee will NOT also automatically kick in?  Am wondering if I should turn off Easy Roam before I buy and use the Easy Roam Travel pass.Tks.

I just (March 27th) signed up with a prepaid one year plan, And my account shows that my plan expires on March 22nd

I am having a problem with tab plans since it only shows tab mid and the full price for the device. Last week I can still see the plans and when I decided to upgrade my phone, the tab plans are not showing when I log in my Koodo account.

​@Flo Koodo About 3 weeks ago I made a post about the 30 day Travel Pass for Europe but my post got deleted. Some people had issues with renewing the pass again after 30 days while in Europe and you mentioned that we could always message here and you could help with the renewal. So the trip to Europe would be for 4 to 5 months. Can you confirm that renewing consecutive Easy Roam Travel Passes to Europe will not be an issue? The reason I am asking is someone mentioned to me that your services might be stopped because you cannot use this type of service exclusively for a long period of time. They mentioned that Freedom Mobile has Roam Beyond but if your services are exclusively outside of Canada for more than 63 days it will be stopped. I am now wondering if Koodo has something similar where you cannot use roaming exclusively for a length of time outside of Canada? Thank you in advance.Edit: I just checked with a rep at Telus and their roaming plan is only meant for 30 days only with no

I find it very frustrating that no one is able to clarify why I have to prove every year that I am tax exempt. My status card is valid until 2033, but yet I have to email you the form and wait 14 days to process.

Well, the title pretty much is my question --  will my Koodo SIM card work in an S24 that was purchased from Telus?  And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?   

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I will be travelling abroad for more than a month. I’m using a prepaid plan right now. When I go to the self-serve website, I don’t see any option to set up a seasonal hold plan. How can I do this? Thank you!

I purchased easy roam but my flight was cancelled and I will no longer need it. Will I still be charged if I don’t use it or is there a way to cancel it somehow? 

I recently bought two Blink cameras to monitor an elderly relative. I can access the cameras on my phone while I’m at her location, but anywhere else I get a network failure message. Blink suggests it could be a security setting issue on my phone, or a data limit problem.  Can anyone help? Thanks. 

How much data is included in the $40 7-day Easy Roam Pass when traveling to the US?

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?

Hi all, if I purchase the 30 day Europe easy roam, can I use it from more than one of the European countries listed if in Europe for consecutive days? For example, a.21 day road trip from Croatia to Slovenia - would the 30 day easy roam work in both countries. Thanks for your advice!

Hi, I’ve joined home internet yesterday with a representative of Telus, he said it is prorated, a modem will be delivered in like 5 business day.  But full amount of monthly fee has already been charged at time of joining.  what is happening? 

My husband and I would like to switch to Koodo prepaid plans. I’m wondering if I would be able to set them up together or at least set up mine and add his as a second line.My goal is to have one bill with both of our names on it. Is this possible?

I think it may overlap with the active period of my old internet. My old internet provider used the the Rogers network if that helps!

I am going to the United States and would like to use my phone there but I’m not sure how to add a data plan so that i can text and call and use social media. Anyone know how to add to my data plan?

Hi Koodo Community,I’m currently paying my Koodo bills in advance and have set up auto-pay for convenience. I’ve been receiving the auto-pay discount, but I’m wondering if this discount still applies when I pay my bills ahead of time.Has anyone here experienced this? Do you still get the auto-pay discount when paying bills in advance, or does it no longer apply?I’d really appreciate your help!Thank you!

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

Traveling to Europe in the next few weeks, and need to understand if the Easy Roam Travel Pass includes data usage in the bundled price.  Verbiage on the info page says “Access your monthly rate plan, including unlimited talk and text”. Does “access your monthly rate plan” cover the data portion of the account?Thanks

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?