Managing your Services

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

It’s so very frustrating… I keep getting redirected to login even though I am already logged into both my Koodo Prepaid account and into the Community page. Of course the Community page requires a different password, because why not. When I try to login using exactly the same Uid/password that worked only moments ago, I get “userid and password do not match, try again”. Say what?I’m ready and willing to work with the tech team at Koodo / Koodo Prepaid to get this simplified. Surely I’m not the only person having this problem.Tech track: I’ve tried both Firefox and Chromium browsers. After I cool down I’ll try either/both with add-ons disabled. I have 3 trouble tickets open, I’m just trying to get any update info on 1 or more of them.I’ve been a long-time Koodo customer, I want this to work for everybody, including family members and friends who are not as geeky as I am.

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work. 

I’ve added the $5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX) and when I make an international call it says international calling is not activated.  I don’t find the international calling addon on the listed available add-ons. Please help. Thank you. 

HelloThis is my first time with Koodo, I can’t understand where all my data goes. Before ending the bill cycle I got a message that I have used my 100% data and it was an emergency that time which made me purchase 500 MB for $17.00 and after 3-4 days again I got the same message of 100% used. Infact, I have used my data just for messages. Can you please help me the place I’m working doesn’t have a wifi. I can only see the updates when reaching home this is a big problem for me and I can’t purchase the data again. Additionally, it won’t allow me to send any text message even my package says it’s unlimited. Thank you!  

I can call all numbers except for somebody on a freedom mobile network. Has anyone else had this problem? And how do I resolve it as a call somebody on freedom regularly?

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.

HiI’m new to Koodo (switching over from a different provider) and recently ordered two SIM cards for two different plans. Both cards arrived but have no way to tell which one is associated with which plan.  I guess my first question is:  are the different SIM’s plan specific at this point (not in the phones yet)?If so, how do I tell which is which?Thanks

I always pay my Koodo bill at the first of the month, just a habit. My bill always shows a balance of 0 so there is never a due date on it. My billing cycle is the 1st of the month to the last of the month. When is my actual due date with this billing cycle, I can’t find it anywhere,Thanks for any help!

I am owner and have 4 additional lines. How would one of the additional lines manage their own account via koodo app?

I selected the pay tab balance off selection in self service and it went down to zero without asking for payment info. Is this meaning it will show up on next bill to have paid off? I don’t have a card saved to account. 

Hello,I am wondering if Koodo reps call customers with new promotions? I have had my current phone for a while now and had a phone call today from a Koodo rep talking about new promotions. I am just making sure it is no scam. Thanks!  

I have roughly seven months left to my contract.Is there a possibility of waiving Tab Bonus to upgrade after twelve months? 

I have two SIMs, have no idea which is which, and just get idiotic phone bots and chat bots. How do I get to talk to an actual human being, however warmed over?

hi am looking to switch my voicemail from french to english. 

Is  there anway I can talk to someone online?? I dont have a phone and I need one for work and right now I have no way of going into a store as I am working constantly and when I am done work everything is closed!!! I am open to any ideas thank you! 

Hello,I am currently in Pakistan and just add on international roaming on it . I just need to receive text message, plan itself for international roaming is 15$ per days .Is there any economical plan considering just for text message??

I just got a used Samsung s20 + 5g about 1 month ago  from koodohad it in a case from day one  had never dropped it i was cleaning it the other night and i noticed a crack on the back side i have the device care complete  what i pay 15 extra a month so i went and started the warrantygot to the end and it says to fix the phone i have to pay $200 or i can get another phone of the same kind for $400  so the phone cost  $800 im paying so much a month  now on top of that there going to charge me more to get it fixed or replaced what f in good is this device care crap sorry just mad and every time i use the camera it say clean the lens  i can clean it a 100 time and it still says it 

EasyRoam and International Data Romaing are added. Can you help? Thank you!

can i keep my existing number from telus prepaid to koodo starter plan

I have been with koodo prepaid for 10 years, currently trying to go from pre paid to post paid.  Is there any loyalty plan or special plans or discount for this type of situation?

According to the phone specs, the Poco F4 GT supports:Supports 5G* / 4G / 3G / 2G5G: Supports NSA + SA5G: n1 / 3 / 5 / 7 / 8 / 20 / 28 / 38 / 40 / 41 / 77 / 784G: LTE FDD: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 26 / 284G: LTE TDD: Band 38 / 40 / 413G: WCDMA: Band 1 / 2 / 4 / 5 / 6 / 8 / 192G: GSM: Band 2 / 3 / 5 / 8These bands are defined here, https://www.4g-lte.net/about/lte-frequency-bands/fdd/Problem is Koodo only declares they support 4G LTE and 4G LTE Advanced, and the frequencies they reportedly comply with don’t align with the FDD bands that I linked to.Thanks.