Managing your Services

When I press 1 and it goes to voicemail it hangs up right away and doesn’t allow me to access it.  I do have an new Pixel 7 phone but using my old SIM card and I did change my plan 2 days ago.  Not sure if my voicemail needs to be reset or something or if others are experiencing this.

I’m currently in the process of transferring my number from Bell over to Koodo (I haven’t received my SIM card yet).My question/concern is that with the emails that i’ve received from Koodo, it shows that they provided me a number and it’s not my current active number.  Will this correct itself when I go through the process of transferring my number?  Did i do something wrong?

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

Today I auto top up my base plan. And they charged me two times. What should I do?  

Hi:  I am a Koodo customer with an iPhone6.Koodo contacted me that I need to upgrade it if traveling internationally.I want an iPhone SE, but there is an 8-week wait for one through Koodo, too late for my trip..However, I could get an SE immediately through Apple.Can I do so & transfer my SIM card and info myself?Can I keep my current Koodo plan?Thanks, Jane

Hello Kodoo Community!  I am looking at my current plan versus 3 other plans offered.  What would I be giving up or gain with a change.    Your input is greatly appreciated. 

Just added a new line and selected to keep my old number. When I got the new phone it had a 748 area code number. I followed the email to change the number but elected to get a brand new 519 area code number. Now when I text other people, they are getting texts from the 748 number when I don't have wifi (and sometimes when I do) and the 519 number when I have wifi. I do not receive any texts if they text me at the 748 number, only the 519 number. This is terribly frustrating and I don't know who or how to fix it.

 It make sense to schedule a (multiple times) call back but no one calls you back….I can receive the text message says Rep will give you a call in short,  but no rings.  Check all the settings on my phone and the koodo number is not blocked.  Maybe they are just slackers. Bye bye Koodo. Hello Fido! 

Hello, I have a question for you if I buy a new phone in Koodo web site, Can I send this phone to a P.O B.O.X address?Thanks.Fred.

My prepaid credit card was compromised. I like to use my othet credit card.

I tried ordering a new phone online as my current one died and will not charge. It says my order was received but they need additional information to verify it and to expect to be contacted by a rep. how is that supposed to work when my phone is dead? i need a new phone before i can do anything, but it won’t complete the order. A tad frustrated. does anyone have any solutions?

hello everyone, i got new sim card from Koodo, I can send message and I can call outgoing but I cant receive an incoming txt or reply and i cant receive calls (incoming).. I cannot find Koodo’s customer service number to call.. I use different phone but same issue. please help

I have been a Koodo customer for several years without any issues.  However, starting in September 2923, I have been experiencing “dropped calls” and callers telling me that I sound garbled (like a robot). I have talked with Telus technical support a couple if times and they are not able to fix the problem. They just keep resetting my phone.  After several months of having poor network service from Koodo , I went and purchased a new iPhone 13 with a new SIM card. (As I thought maybe it was my phone as Koodo told me no other callers have reported any issues)….clearly it is a Network issue as I am still having the same issues. i spike with a friend yesterday and she is experiencing the same issues with Koodu.  my stress is elevated as I’m caring due an elderly family member and I need a reliable network to make calls Koodo, you need to fix this issue as the network service is absolutely terrible and I don’t want to keep calling your agents who keep doing the same things without a resolut

I made a long distance call wrongly. I think is a toll free number. Is that possible to waive it since I am a loyalty customer. Please help to check. Million thanks.

I signed up today for Stream. I have a Netflix account and it has linked successfully. I was also able to access discovery. When I finally got signed in to Apple, I am being advised that it is only valid for 7 days. Is the service not included in Stream? I do not have an Apple account.

Hey Everyone, I am seeing some promotional plans offered to me in my self-serve option. Are those plans all part of the current tab option that I am on? Currently, I am on a old Tab Mid plan and just wanted to make sure that before I switch to a plan shown (for the same price that I am currently paying) I wouldn’t be selecting one from the Tab Basic. Thank you

As the title states.  Can anyone describe what the new Premium Voicemail perk is.  Is it a combination of instant voicemail and visual voicemail?

I currently have 2/4 Gigs of data on my current plan (2 Gig with current plan and 2 free gigs with an older promo).  For $45/month and $10/100mg data a month.  My tab is paid in full and my contract is over.  I was thinking of upgrading to the $45 6gig plan.  Looks very similar to my current plan with similar features, other than the extra 100mg gig a month if you go over you limit is now $12/month instead of $10, but when I add it to my card and go to check out, it adds a sim card.  I don’t need one.  And it does not say if this plan is monthly or for a 12-24 month contract.  Anyone know the answers???  TIA

I am with Koodo on a $60/mnth plan for 15GB of data with a phone that i brought myself. I am looking at changing my plan to the $55/mnth for 20GB of data plan which showed up in the self serve change plan area of my account. Upon further investigation i found the $55/mnth for 20GB tab plus plan, which i am leaning towards because i can get the google pixel 6a for 0$ and lower my payment by $5 per month at the same time. Under the $55 for 20GB tab plus offer, it says 8GB included and a bonus 12GB to total the 20GB. My question is, is the bonus 12GB of data permanent or is there a time limit on the bonus data and eventualy it would disappear and i would end up paying $55/mnth for only 8GB of data?

When changing a plan, am I gonna loose my current promotion? 

regarding cancelling a number while Im currently out of the country, I can’t get a callback so it says to contact them on facebook messenger which I did. but its been 3 hours and no response.  I guess I asked the question about 4pm on a Sunday, so should I expect a response tomorrow?

Need to be able to talk to a person my tab should be almost paid off and I bought the phone at the end of April 2021 and received it second week in May 2021 and I purchased a previously owned phone, and my previous tab was paid off in April 2021 My new tab was supposed to be 240.00 NOT 480.00 and it should have been paid off in April 2022.

I bought a SIM card in the store, started to activate it at home and encountered this problemSIM card number is not available to be activated

Hi Koodo, I received a text message from Koodo today about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please advise? Thanks 🙂