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Question

Why extra charges coming in my bill?

  • 13 November 2022
  • 3 replies
  • 62 views
L

Please can I get the explaination why extra charges coming to my bill? I set a call back option but still now I didn’t get any response from customer service. Where can I get help?

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3 replies

R
Userlevel 7
Badge +4

Did you get to look at your detailed bill. That would explain the charges. If you need help accessing your bill, let us know. 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
L

I checked my bill details and it was showing one app purchase from my number. I visit one of your store and they didn’t find anything in my mobile set. Please call my number. 

Bernard Koodo
Userlevel 7
Badge +4

@Laila Farid It appears on September 19th you singed up for a monthly subscription service. It is a third party service not something Koodo sells. We facilitate the payment for it. You would have been sent a text from 5415 as you had to verify the subscription by replying with a code they sent you:

 

 

The above SMS is the confirmation you would have received. If this doesn’t clarify things or you wish to dispute it with the vendor pls call the 800 highlighted in the text. 

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