Billing & Payments

Before Canceling my account with Koodo as i had 200$ left to pay off my phone and also intentions to go back home i asked for a payoff bill and cancelation after that . Instead of doing that koodo cancelled my connection without giving me the option yo pay my tabs remaining 200 $ and now Removing the discount i got through two years tull now are being asked yo pay which is of 800$ ! Are you guys imsane or a scam ? Like this was done pre planned koodo and ypu know it too . I will escalate this matter in higher authorities and see where can i end up with this case . Enough is enough. After paying for 3 years and when i had one month and 100 somthn in left at tab tp pay after tab bonuses how come that charge was not in my bill but my account got cancelled and my bonus got waived without my consent or letting me informing me !!! 

How the hell do you get a hold of someone to talk to the billing dept.  Chat won’t give you an agent or callback so how do you contact this company????

I have made arrangements with koodo for a payment plan. I can’t remember the exact amount or day it is due and I can find no email about it. Nothing in my self serve either. They did restore my services but I still want and need to make the payment.

As many others are also saying, I am seeing an incorrect amount for the credit on my Koodo bill.I have two lines on my new account.Each line was promised a $55/mo 20GB line with a $20/mo credit on each line.Additionally, because we were adding two lines on the account, we were promised another $5/mo credit on one of the lines. This is what my bill shows: These are not the credit amounts that we were promised!Can someone please get this corrected for me?

$20 credit is not reflected on first bill. Was charged $65 plus pro-rated amount. 

I got a new phone and plan last month, and it was a deal for $65 a month to 40 a month instead. It was a black Friday deal....I was told the first bill would be $65, but I just got my second bill and it says I owe $60 and $40! Like seriously! It's suppose to be $40 a month, not $100!

I called an agent at the start of December to arrange for my mobile contract to be closed on December 28th as I was leaving the country indefinitely. He worked out the exact amount that I would owe given the pro-rated amount + taxes and told me to pay it straight away as I was closing down my Canadian bank and remove my card details online. I did this but I just went on self serve to check everything is ok and it’s still showing a balance of $2 and something owing. I tried to pay with my international card just to be safe but it wouldn’t work. Could someone help me please as I don’t want to be charged for not paying in time even when I did exactly what the agent on the phone advised me to do.

Hi, I attempted to make payment on my current bill, but the online self serve payment screen thinks that 05/23 is somehow in the past despite it being 5 months from now. Seems like an error with the website as it is clearly not may of 2023 yet so therefore my card must still be valid. Please fix your website so I can make payment.

I've been billed and I haven't even used the service yet.  This is ridiculous no other provider bills you until you activate the sim card.  They also billed me for selecting a perk.  It's literally illegal to bill someone before they activate the connection.

How to get Kudo to respond to an error on my billing.

I go to self serve and select the option to option to pay and I am shown the following error. The issue is not with my credit card as I have made multiple payments and is working. Also, the auto setup payments option is not working 

I’ve been trying to connect with a koodoo person by telephone to fix this problem.  We’ve paid our bill 2x by accident and would like the amount credited back to our account or a refund.  How do we go about resolving this?  Thank you! :)

Rather than using the default Koodo voicemail number (which requires me to phone for messages, go through security, press numbers to repeat/delete etc.) I have a VoIP number that I set my phone to forward unanswered calls to. (The VoIP service forwards voicemails to my email address as sound files. Much more convenient.)I just checked my first bill and see that Koodo charges me $0.50/minute for “Local aircharges” when someone leaves me a voicemail (in fact even when they don’t - as soon as I miss a call and it starts to forward it costs $0.50 even if they just hang up when I don’t answer). The number my voicemail forwards to is local; it’s in the same area code as my phone. My Koodo plan unlimited phone calls. Why am I being charged for a local call?

Hey, I thought I would try here as this a pretty simple question but I cant find an answer online.  I added 45 dollars to my bill which is 0 at the moment, but if you add it onto a 0 dollar bill it becomes a +balance? Just curious as I like to pay things ahead a bit but not sure how Koodo handles it. If anyone knows much would be appreciated! Thanks

I switched from Koodo to Fido in November, 2022. I need to access my Koodo account to download all of my bills for 2022 but no longer seem to have access. It doesn’t recognize my email address.

Hey There,I”ve just received my new Koodo sim in the mail but have been charged since Dec 16th.Are you able to assist with a credit as I’ve not used the device since then till today.THank you. 

So I signed up for the black Friday deal of 50gb and was charged $65 or so just yesterday. The thing is I never activated my account or did anything, I never even opened the letter that came in the mail from them. I don't even know where it is. How can they charge me knowing I did nothing to activate it !!!?!?!?

Hi Koodo community,I switched to Koodo a couple of months ago at a Kiosk, the clerk there helped me set up a plan of 55/mo with 8GB data, and I also get monthly credit of $10 + MC Service Discount $10 (for 24 mo), so I pay 35/mo for 8GB.Now that I see on self service there is a plan of 55/mo with 50GB data, I wonder if I change my plan to this new one, will I continue to receive the current monthly credit ($10+$10) on my bill? or I would have to pay for the full 55/mo? (This is not part of the question but - last month I wanted to switch to a new promotional plan of 35/mo with 20GB data I saw at a Kiosk, but the Kiosk clerk said as a current Koodo customer, I’ll have to schedule a call back - which I tried, multiple times, but couldn’t get a call back anyhow! 😡... Then earlier this month, I received the data offer in SMS and replied Add25 within the next week - nothing happened, I got no reply ever since. 😡) 

Hi, I signed up for the $30/20gb promotional plan for BF by switching over from Fido. I was mailed two sim cards (two lines), and I was not informed of this by the representative. I switched over my phone number from Fido and I have only used one of the two lines since. So now on Koodo Self Serve there are two lines under the supposedly $30/20gb plan, my phone number from Fido and another random number I was provided. I received my bill today and I was really confused by the charges. This is the charge for the number that I had supposedly replaced:This is the charge on the 2nd line that I don’t use: This is the charge on the line that I switched over from Fido, replacing one of the lines: 

Why does my bill intially say 4 the 20th of every month but it always ends up being the end of the month? 😡🤯

Basically I cannot top up my account manually using my credit card. I get some sort of loading circles where it should be and nothing happens after that. I have three phones I do that with, prepaid all of them, and I was only able to pay off one of them. The only difference in plan is that the phone I could add money to was a newer plan that includes some data where the older ones don’t. Just the basic 15$ a month plan on all three phones, they don’t need more than that.I’ve tried using this “community” service before and it was of absolutely no help. I was able to find a Koodo support number elsewhere and they were helpful and prompt. I can no longer find that number though so I’m here again. The Koodo assist thing was also useless and broken.Why can’t Koodo just have a customer service number like any proper company does? Also, why did they need to break what wasn’t broken? The self serve for prepaid customers worked just fine before, now it doesn’t and clearly I’m n

Koodo states the activation bonus is the same as the tab bonus, but not long ago the activation or phone credit bonus was stated as a 90 day period, after that, the bonus part was paid for by koodo and we had our tab that we could pay out and upgrade our phone or our monthly term as we needed after the 90 day period, that was the best thing about Koodo, and now it states 24 months instead of 90 days, so how can it be the same as stated here ?This is the first time I'm hearing the term Tab Bonus. What is it? Wasn’t it called 'Phone Credit,' 'Activation Bonus' or 'Activation Credit' before?It was formerly referred to as the Phone Credit, Activation Bonus, or Activation Credit, and we recently changed its name. It still means the same thing but has a new name, which is “Tab Bonus.” Similar to the Tab, the Tab Bonus is offered by

Isn't holding someone to a 24 month agreement on the purchase of a phone the same as a mobility contract, but yet Koodo claims it is contract free ?

I want to report a payment but it won't let me, anyway I can go about this so I can get my phone reconnected 

Hi there! I want to apply for a suspended service. I've already left Canada and I'm going back around May. I don't have enough money in my bank account now. I made several inquiries, but no one responded. Please help me. My phone number is 778-677-3889