Billing & Payments

Hello,First off, WTF Koodo? Why can’t we speak to a person? The ‘assistant’ is utterly useless. I managed to get a call back appointment for 2 days later last week and no one called…So the problem is: my employer wants to pay for my phone, I would like to keep my name on the account and have it billed to them. Is it possible? Thank you,

On Nov. 29, I was driving on Hwy 3 to Rossland, BC and was close to the US border  then on this month bill I was charged $11 Easy Roam for the day. Can this  be reimbursed? I tried to get help from the Digital Assist, but no help. Thanks.

Helloi have suspended / canclled my services since October 2023. I no longer use my Koodo phone number. still I got the bill for November. I want to connect to customer support but can’t connect via USA phone number. Instead of cancelling my account I got an email from Koodo community that my account is activated!!!!! Cannot handle this in professionalism. I want to stop all the services and cancle my account asap. Need to get rid of November bill. 

Can you please check my November  bill brcause i already pay last November  14 , amounting  80.19November  25 amounting  77.62And still I have pending bill ...Thanks .

Helloi have suspended my phone lines from October 2023. Still getting charged and got an email that account activated. Please cancle the billing and activation. I donot want Koodo phone!!!!!!!! Treat this urgently!!!

Listen, i understand that alot of problems can be solved using this community or talking to their robot, but what about when you need to talk to someone immediately. I wish koodo would hire more staff to answer phones.$500 bill with no options for a payment plan and cant talk to anyone until after the due date. Background: car stolen, phone stolen, got a new device and no mercy from koodo for a payment plan.All i wanted was another month to pay.They will be getting an earful from me in the future and im now saving to pay my phone and leave koodo.

I recently (in the last week) ported 4 numbers.  The deal I agreed to was for 4 lines for $200 - 25 GB at high speed and the slow speed after that….I received my first bill and have sorted throught partial month charges but the plans are showing at $60 plans not $50 plans so I’m being overbilled by $42.  Can someone tell me how to reach someone to get a) a credit for this month and b) the account set up properly so that it is billed properly next month.  I did print the bill to see if there were any credits check tucked on a different page, but alas..no joy.

-12-04, 11:19:15 AMWe are considering moving our home Internet and tv from shaw to telus. They have a bundle that offers $40/mth for 20GB with Koodo and we would like to change our plans to that if possible.  id like to talk to someone at koodo about it but can’t find how to speak to anyone 

Can someone please confirm Tab Bonus Payoff is not charged to my next bill ?

I cancelled my account on Oct 28, 2022 and has credit balance . Setup pre auth credit card for payment but no refund back to  my credit card as of Dec 3, 2022.From Koodo assistant, it said it takes only 5 to 7 business cards for credit refund back to credit card.

Hi,I switched online for 1 day from the seasonal hold plan to the cheapest plan available for me($50/month) in order to port out my postpaid line, following what Allan suggested in my last post. However, the bill I received after porting out is $50+tax for the full month. Can somebody help me with this please?

My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off?  I’m also unable to schedule a callback which is extremely frustrating.

My koodo account was suspended due to nonpayment, but after I paied the existing bill, the service is not restored.

I have overages on my bill from Fiona, it says I will be credited for the overages.So I’m paying this bill with the overages and then getting credited after?Is that how this is working? It is not explained clearly.

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

I recently upgraded the phones on my plan. I waited until after I had made the last tab payment and the tab balance showed $0. Just received the first bill after the upgrade and I have the new tab charge for the new phones AND the provide TAB charge. I had a callback that disconnected and now I cannot schedule another one and the rep didn't call back after the disconnect. The virtual assistant is garbage. 

My friend has an Edmonton #.  Right now they are in Dubai.  When they phone me, will my bill show an incoming call from Dubai or from Edmonton. 

What is this $14.99 charge that keeps appearing on my bill every month? I thought I knew what it was, but I now realize I haven’t a clue. It records as an In-App purchase (from Google Play store, I assume) but I haven’t actually purchased anything from Play Store in a long time.Someone enlighten me as to what this extra $14.99 charge is. I was reading the online help, and it says that texts from 5415 can also incur this charge, but I don’t recall receiving or seeing 5415 texts anywhere, I even checked my Text Spam folder (as was suggested) and found nothing suspicious.Please help, I’m honestly confused.Thanks,Neil 

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is  that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you 

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?  

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ? 

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month  ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00   Total due each month $74.75   (plus applicable taxes and fees)

Call back feature on the help chat isn’t working. Is there any other way to contact customer service to have my bill corrected??

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks! 

Koodo just came out with the Google pixel 6a as a free phone while I still pay 10 dollars a month for the next 2 years . I would much rather have a free phone but I've had the phone now for 2 months. Is there any way I can still get this deal?Also, why is the new Google Pixel 7 9 dollars a month too? I should've just waited to get a new phone 🥺