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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,201 Topics
  • 4,656 Replies

1201 Topics

harmar
harmarBeginner
asked in Billing & Payments

Black Friday - missing credits from first month?

I just received my first bill, it seems about $20 higher than what it should be. If I were to do calculation I think it would be approx$65 - 20 credit =45 * (25/31 (number of days in partial month))+ $15 + tax=  57.95 for dec-janand$65 - $20 bill credit + $15 device= 60 + tax= $67.8 for jan-feb for total of about  $126ishMaybe give or take a few bucks depending on how certain things are calculated.Am I missing some sort of discount?Here is image of relevent part of bill. I did a port number 2 days into my service.Sorry image seems to come in small here, either zoom in with browser or here is external link https://imgur.com/a/S8mmeyK 

7
P
1 year ago
K
Kj23Beginner
asked in Billing & Payments

Price Protection

Purchased a phone less than 60 days ago and price is drastically lower. Is there any type of price protection?  

1
Dinh
1 year ago
A
AsiaM53Coach
asked in Billing & Payments

whats with Koodo lately? double billed, not reporting payments made ?

OK First of all, I've been with koodo twice.. once by choice, and once was trapped into it. Both have been a nightmare. I upgraded my billing awhile ago, and have been getting double billed ever since ! About 6 months plus ago , I was at 234 dollars owing on my tab and that hasn't gone down any. Then with the upgrade, got more data and visual voice-mail, but it's not on the billing and doesn't work. So what the hell am i paying for ?  They've reported 2 missed payments, but i pay through my bank... how can you say a 50 dollar bill is now 178 ! What the he'll Koodo!? A whole lot of time wasted to be told " according to our records" well according to MY RECORDS, I Want out of Koodo. 

1
Mayumi
1 year ago
S
ScottyMBeginner
asked in Billing & Payments

Koodo is charging me for service that started before I received my SIM card

WHat gives with that?

4
BobTheElectrician
1 year ago
R
Raviinder KaurBeginner
posted in Billing & Payments

Cannot pay high International Call Bills

I am an international student and from last for months, I have been using koodo's unlimited international call plan but I did not knew that the plan is only for 6 countries and I got a bill for $444. I am unable to pay such a high amount of bill. I only earn $700 per month. I have to pay rent and manage other expenses. Please understand my situation and help me. I will be very grateful of koodo for assisting me. I promise, if I knew that I was getting charged for making calls in other country ,I would have never made a call.I cannot sleep at night due to this. Your customerRaviinder Kaur.

3
Flo Koodo
1 year ago
S
scrapironConnector
asked in Billing & Payments

Charged for Long Distance

I recently switched my plan during Black Friday and recently got the bill. Both plans had Canada-Wide Long distance included. However I got charged for calls made to Ontario numbers, while in Ontario. I never had this issue before. Can anyone help me look into this? Thanks

7
P
1 year ago
M
matmciConnector
asked in Billing & Payments

Why is my billing amount not including the sale discount on first bill

I just switched from TELUS to Koodo, and I moved over to the promo 20GB plan that was on for $45 for 15 months plus another $5 bonus off each month for being a longtime TELUS customer. When I just checked my first bill, it has the cost listed at the full $60 amount. I am having no luck with the “self-assist” robot and it is actually quite frustrating trying to find any help with this company. What do I do?

12
D
1 year ago
R
RashedulBeginner
asked in Billing & Payments

Not a Koodo customer but bills were charged

I am not a Koodo customer but two bills (Nov and Dec) were charged from my checking account? How is this happening!

5
D
1 year ago
S
SK20112Beginner
asked in Billing & Payments

minus billing amount

Hello. I cancelled my koodo service last month, and found out there is some strange billing amount has delivered to me. My billing amount is $-4.11 like the picture I attached below.I want to know if it is right amount, and is it okay not to pay it. (it is unable to pay $-4.11..)In additional, it would be really thankful if someone check my cancellation is well processed.Thank you. Waiting for reply! 

3
D
1 year ago
O
oisindoherty3Beginner
asked in Billing & Payments

Charged for 5 minutes of use

I recently spent a period on seasonal hold whilst out of the country. Upon returning I saw that plans were quite expensive so I moved to Fido. I had to receive a text message to my original number to authorize a change of network and keep my number, so I had to select a plan on Koodo.  This plan was only active for four minutes as they informed me in the shop it would be waived and I wouldn't have to pay, however my bill is showing up for $61 for the month. I was on the phone for 40 minutes today with several agents only to be hung up on which was infuriating, and I wish to have my bill for this month waived and my account closed as it was only active for several minutes. Oisin 

5
D
1 year ago
D
Disappointed1Beginner
asked in Billing & Payments

Why is Koodo so bad !?

I’m beyond disappointed with Koodo and their “costumer service”. 1st service bill I was charged at least 50$ extra, after 2 or 3 days of waiting for a call back to fix the issue I was told I would get that money as credit on the next bill.Two weeks later I receive the bill, and wouldn't you know it. The credit was not applied !Scheduled a call back in the morning for 6:30PM. At 6:30pm I receive the call and follow the prompts to answer. To my surprise I have 10 minutes of ringing and nobody answers !Go to check online and the virtual assist says there is no callback scheduled and the next available call back is 2 days from now.What kind of sick joke is this !? How is the “virtual assistant” supposed to help ? It just makes me more frustrated then before!!!Just give me my money back now before I cancel this whole damn thing 

2
D
1 year ago
U
umyoungilBeginner
asked in Billing & Payments

I wanna cancel the membership

I wanna cancel the membership cuz i came back to korea and i wasn`t use  Koodo service at last month So I can`t pay for bill Please contact me again by email. youngl12@naver.com

1
Allan M
1 year ago
S
sun7400Advisor
asked in Billing & Payments

Grandfathered $150 Koodo Tab balance taken away from me

Hi All,I had a grandfather $150 Koodo Tab balance that I was reassured previously by Koodo that could be applied to any upgrade in the future. This was historically when the Koodo plans integrated part fees on the tab so you could build a positive balance towards your next phone upgrade.So I finally decided to upgrade with the Black Friday offers and on my account also says  the $150 was applied - This never happened so this $150 was literally just taken away from me without explanation. There was no application towards the new tab nor my first bill.Now I called in to Koodo to argue that this is my paid in money historically and the customer service representative would not budge for giving me my own money back. I asked to speak to a supervisor or manager and said 2-3 business days. Well it’s been that long and I have not received a call back.Very poor service if you want to steal from your customers like this.I’m open to any offers from Koodo to remedy this - I’m simply asking for a c

18
S
1 year ago
E
ErickV36Beginner
asked in Billing & Payments

tab over charge

On this months billing cycle i have been charged twice for tab of 32$ twice on phone number 7058223880

1
D
1 year ago
A
AmanpreetBeginner
asked in Billing & Payments

my bill is showing -45 how to gwt refund

 I changed my carrier but now bill is reflecting in - 45 (for ex.) in my account .. seems like i overpaid for the services i haven’t use.. somy question is do they refund me directly to my credit card or should i go to koodo and enter my card detail and pay for -45 like don’t laugh at me but i never make payments with minus sign so am not sure .. if i beileve they would return my money automatically then why is showing due date.And there is no chance they would adjust that amout to next payment cuz i port my number to diff carrier this month 

3
D
1 year ago
P
Pwall1966Beginner
asked in Billing & Payments

Koodo assist wont set up phone call

Now that you can no longer call client service without first going through Koodo assist I find it impossible to get questions answered.  I can’t get the software to do it, it keeps deflecting me with offers to do tasks I don’t need.  Anybody got through to a live agent through Koodo assist?

2
R
1 year ago
B
Bryan AndrewOrganizer
asked in Billing & Payments

Can't update pre auth payemtns

I am trying to update my pre-authorised payments. I am trying to use the Shakepay credit card, which is a prepaid card. Are these not accepted by Koodo? Calling 611 doesn’t do anything. And it gives an error when attempting online.

2
R
1 year ago
S
samsri322Beginner
asked in Billing & Payments

Samsri322

I also bought the Black Friday deal of Koodo $45 and 50 GB plan. In the first month bill they still charged $65.00 plus t HST for me. No discount of $20 as promised. The Koodo kiosk agent who registered me for the plan had told me that it will get corrected in the second bill. In the second bill, no $20 discount for the previous bill, but from that point onwards, they have charged me $45 plus HST. No phone number given in the bill to contact Koodo to resolve the first month bill.

1
Toronto_koodo
1 year ago
D
DoomhunterBeginner
asked in Billing & Payments

So.... I gave Koodo 400$ by accident

Was trying to transfer bill money to my brother, hit pay bills instead, and didn't even register who I was sending to until I hit confirm. Whoops. Now what do I do? 

4
G
1 year ago
J
JF11Beginner
asked in Billing & Payments

bill credit less than $5

What happens to a final bill credit which is below $5 after cancellation. Will Koodo send out a check or credit the CC with pre-authorized payment?

4
J
1 year ago
A
Abdullah9932Connector
asked in Billing & Payments

No bill credit applied to my 65 dollars blakc friday deal

I bought a package with koodo on black friday for 65 dollars deal with 20 dollar credit whereas i didnt get any credit applied to my bill and its showing 120 dollars as charges due. i need to know how the credit will be applied to my bill.

2
Flo Koodo
1 year ago
D
dougwcollBeginner
asked in Billing & Payments

Not receiving Email notifications for billing

I switched from automatic CC payments to paying monthly via a banking transaction.  Since switching I don’t receive either an email (preferred option) that I have a pending bill / payment nor a text message.  I’ve poked around and don’t see an option for this to be enabled.

3
H
1 year ago
Y
YR0330Beginner
asked in Billing & Payments

easy roam refund

Hello, I charged for the easy roam for two days which I never used. The bill says it got turned on for 1min for each day, and it charged me $12 per day. Can I get the refund of this? 

4
D
1 year ago
Toronto_koodo
Toronto_koodoGuardian
asked in Billing & Payments

Incorrect Bill Credit Displayed

Hello again @Koodo So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 monthsThe order confirmation email also clearly indicates $16.95 credit for 15 months after tax.However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I can tell that the amount shown above gets applied to subsequent bills. Which is incorrect. The amount should be $15 and HST $1.95 totalling to $16.95  

9
Toronto_koodo
1 year ago
A
AbhayConnector
asked in Billing & Payments

No bill credit applied

 I signed up for the $65 50gb black Friday deal ($45 for 24 months). A couple of days ago, I got the invoice for Dec (partial) and January and I see no bill credits there. the first is the deal I signed up for and the other images show the bills (without the credit)I did port my old number once I received the sim card. that’s why you see two different numbers.     

2
A
1 year ago

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