Billing & Payments

For some unknown reason for the last few months I've been getting a 5 dollar charge under data usage listed as an "event" once a week every week. It's adding 20 dollars to my bill. It happens at 5:05 am. I have no idea what this is and since I always have plenty of data left over at the end of my billing cycle am not very happy

I signed up for $30 for 20 gb on Nov 30th.  The first bill was broken into 2 parts:(1) Nov 30th - Dec 7th at $16.50 [I expected $7.50 or ¼ of $30];(2) Dec 8th - Jan 7th for $30.   How do I get Koodo to correct the pro-rated portion of the bill from $16.50 to $7.50 ?

Hello everyone,I am writing today hoping to solve a little problem I have with my kodoo plan. Before I travelled outside of Canada, I put my plan on a season hold for a small charge each month. Now that I have decided to stay in my home country so I will not need a Canadian phone provider anymore, I have tried to cancel it myself but I don’t seemed to find an option for it. When I try to contact a representative the only option is to schedule a call back that only works with canadian numbers that I cannot use due to my current location. Does anyone know a way to cancel a plan and stop the charges? or maybe an international phone number I can call? I would really appreciate it!! thanks you so much!sincerely,Nicolas Pena  

where is 24 month of  bill history? 

Trying to look up a bill from 2 years ago but billing does not go back further than 18 months. Trying to find a important phone number I lost.

I’m currently visiting the United States, will I be charged for receiving SMS messages? I’m not sending any messages, simply receiving them

I will be holidaying in Cuba for 3 months and I have a Cuban SIM card for my phone, will there be a problem replacing the Koodo sim card with it???

I’m a prepaid customer, have a problem with billing this month, now my account was suspended. Every time I try to add funds the system shows the mistake. I alredy tried replacing my debit card info, but it still doen’t work. Does anybody can suppose how to solve this problem& Thank you!

I was part of the old migration of PC Mobile customers to Koodo and have since closed out that account. However, every month since then I continue to receive a monthly billing email even though there is no balance on the account (and the account should be closed I would assume?).Is there any way to resolve this communication myself, or do I have to just try to get customer service to dig into that old account and manually shut it down somehow? I appreciate any assistance or ideas you may have! Thanks!

I live on Gabriola Island where we were recently impacted by a 6 day service outage last month due to the main Telus line being severed between Gabriola and Vancouver Island. We lost all service at our home and had to drive several kms to pick up and send messages. Other Koodo customers in the community have received a rebate/compensation for the loss of service but my family has not. I attempted to ask about the situation using the Koodo digital assistant but my question was not understood by the system. All attempts to schedule a callback failed. What is the best way to follow this up and obtain our credit?

koodo says If you don't pay on the date you've agreed to, your service will be suspended immediately and a reconnection fee will apply, but for months my bill was built up they even saw the activity was zero but it rose to 400 before they decided to stop it i need help i need a number to contact cause this thing is has me pulling my hair out just want it resolve so people dont contact me again and just dont want anything to do  with koodo anymore besides paying my bill late by a few days i always paid until i had no sim card i never once had access to koodo self serve and i was had been with koodo for 2 years the help from koodo was really poor their system is D tier and its bland like the only way to reach koodo is having them reach you like if only you i might be disrespectful but the service is lack luster so someone please give me aid so i can go play my games 

Are Koodo Bill Payments classified as Recurring Bills by mastercard?

Hi,I’m looking to cancel my application for employee discount so it doesn’t remove the bill credits I currently have on my account. Is there someone I can contact directly to ensure the application doesn’t get processed?Thank You

I over paid my balance and switched phone companies. I have a remaining balance which I would like to get back. Now the computer is too stupid to understand the request. So how do I speak with an actual human? Or how do I request my money back? 

I have applied for Koodo network and I was told by dealer that I will get employee discount while being an employee of Loblaw. I sent an email as well to Koodo for applying discount but it's not applied on first or even 2nd bill as well. I want my arrears to be credited in both the bills. Pls resolve.

I had two lines with Koodo & paid my bill before transferring to the other provider. It appears that I had overpayment & was thinking that they will automatically refund it to my credit card (which is still on my account). It's more than a month already but they still haven't refunded my overpayment yet. Can't even request for a callback anymore. Any advise how to get my overpayment?

Good morning Koodo.  I just want to print all receipts. How do I go find receipts?Anybody help me, I expect you to email me the transaction details, but there was no such thing. The phone bill comes by text every month.And then, I paid my phone bill immediately.  

We have recently started being charged for US texting from Canada? Why?

I changed my mobile phone number in self-service. Will my plan change?Because I found that the bill was a little more expensive.Thank you for your answer.

Hi community,Every month I get my Koodo bill notification by email and my text message on both of my lines. For the past two billing cycles, November, and this month, I haven’t got any notifications for either. The only difference with these months is that I changed my plan twice (Oct 31 and again in late-November). Luckily, I have a calendar notification set up every month at the same time to remind me to log into the Koodo self serve portal, so I didn’t miss any bills. Even more weird, my email address was suddenly unchecked in the alerts screen. So that explains why I wasn’t getting those by email. But for text messaging? Those were checked. So I have no idea why I wasn’t getting notifications by text message.Is there someone who can check whether my text bill alerts are set up properly?

As the callback system is not working and is more frustrating than worth the trouble, I have a question regarding my October bill.  There was a charge of $14.99 on it called ccsupport.biz.  I have no idea what this charge is for nor does it indicate anywhere on my bill what this is for. I had no overages and  I will not pay for something unless I know what it is and is accurate.  I need someone to clarify this for me.

I signed up at Walmart for the $45 50GB plan when the salesperson at Walmart confirmed with his Koodo rep that I qualified for the plan. But according to the website I have a $65 50GB plan, not the $45 one I signed up for (and there is no mention on my account of a credit for the $20 difference). Why is this info wrong?  

I have been with Koodo for a decade, with 5 lines and to say the least I am disappointed . I have been charged extra for the past several months.   All it lists is this:                                 In-App Purchase                   $24.95.   ($47 previous month/ $19 before that!!)                                Total used 5 (event)I am disappointed that koodo does not list the 3rd party. This leads me to believe koodo is a part of this scam...probably not but i am frustrated with the run-a-round! The process of finding out what these charges were for is tedious! After reaching out to Koodo via phone to be hung up, so i can text and then online chat and finally call back (still waiting)! I researched in the community forum to find out to look for sms code 5415. (By the way this is my elderly mom’s phone). There was no such text. I looked at all games/apps, even looking back at history to find nothing. So I researched the forum again and a thread stated to text 5415 the word “STOP” A

So it seems many people are getting responses and having their issues flagged and then resolved. Many for some of the same things I am going through, but regardless of posting here and sending PM’s it is just being skipped over and not addressed while others who posted after are responded to in a timely fashion. Any reason why that is the case?