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Billing & Payments

All discussions about Koodo billing and payments.

1,125 Topics
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cjb219Beginner

asked in Billing & Payments

Halting old KoodoMobile/PC Mobile monthly bills

I was part of the old migration of PC Mobile customers to Koodo and have since closed out that account. However, every month since then I continue to receive a monthly billing email even though there is no balance on the account (and the account should be closed I would assume?).Is there any way to resolve this communication myself, or do I have to just try to get customer service to dig into that old account and manually shut it down somehow? I appreciate any assistance or ideas you may have! Thanks!

731

1 year ago

Heather O'SullivanBeginner

asked in Billing & Payments

Rebate for lack of service ?

I live on Gabriola Island where we were recently impacted by a 6 day service outage last month due to the main Telus line being severed between Gabriola and Vancouver Island. We lost all service at our home and had to drive several kms to pick up and send messages. Other Koodo customers in the community have received a rebate/compensation for the loss of service but my family has not. I attempted to ask about the situation using the Koodo digital assistant but my question was not understood by the system. All attempts to schedule a callback failed. What is the best way to follow this up and obtain our credit?

943

1 year ago

Sha PAdvocate

asked in Billing & Payments

I got a debt to pay and im struggling to contact anyone to get it resolved i need help finding the right person

koodo says If you don't pay on the date you've agreed to, your service will be suspended immediately and a reconnection fee will apply, but for months my bill was built up they even saw the activity was zero but it rose to 400 before they decided to stop it i need help i need a number to contact cause this thing is has me pulling my hair out just want it resolve so people dont contact me again and just dont want anything to do with koodo anymore besides paying my bill late by a few days i always paid until i had no sim card i never once had access to koodo self serve and i was had been with koodo for 2 years the help from koodo was really poor their system is D tier and its bland like the only way to reach koodo is having them reach you like if only you i might be disrespectful but the service is lack luster so someone please give me aid so i can go play my games

146020

1 year ago

kevinhuang1_

asked in Billing & Payments

Are Koodo Bill Payments classified as Recurring Bills by mastercard?

451

1 year ago

kevinhuang1_

asked in Billing & Payments

Employee Discount Application - Who to Contact?

Hi,I’m looking to cancel my application for employee discount so it doesn’t remove the bill credits I currently have on my account. Is there someone I can contact directly to ensure the application doesn’t get processed?Thank You

12124

1 year ago

Raik44Organizer

asked in Billing & Payments

What is Rate Plan Change Charge

I changed my rate plan last month and now I have a flat $15 dollar charge for “rate plan change”. To me it doesn’t sound like a pro-rated charge between the 2 plans - as I think it would be named differently and not be flat $15. No one told me it would cost $15 to change my plan….Can someone explain this for me?

19607

1 year ago

MrlruelBeginner

asked in Billing & Payments

How do you chat with a real person..

I over paid my balance and switched phone companies. I have a remaining balance which I would like to get back. Now the computer is too stupid to understand the request. So how do I speak with an actual human? Or how do I request my money back?

3862

1 year ago

Sandeep AgnihotriBeginner

asked in Billing & Payments

loblaw employee discount not applied on bill

I have applied for Koodo network and I was told by dealer that I will get employee discount while being an employee of Loblaw. I sent an email as well to Koodo for applying discount but it's not applied on first or even 2nd bill as well. I want my arrears to be credited in both the bills. Pls resolve.

6052

1 year ago

joygrasyaBeginner

asked in Billing & Payments

Overpayment on final bill

I had two lines with Koodo & paid my bill before transferring to the other provider. It appears that I had overpayment & was thinking that they will automatically refund it to my credit card (which is still on my account). It's more than a month already but they still haven't refunded my overpayment yet. Can't even request for a callback anymore. Any advise how to get my overpayment?

2242

1 year ago

Shane KimAdvocate

asked in Billing & Payments

all receipts

Good morning Koodo. I just want to print all receipts. How do I go find receipts?Anybody help me, I expect you to email me the transaction details, but there was no such thing. The phone bill comes by text every month.And then, I paid my phone bill immediately.

2172

1 year ago

Kbal4Beginner

asked in Billing & Payments

Charges for US text messaging from Canada

We have recently started being charged for US texting from Canada? Why?

7864

1 year ago

JiahongConnector

asked in Billing & Payments

I changed my mobile phone number in self-service. Will my plan change?

I changed my mobile phone number in self-service. Will my plan change?Because I found that the bill was a little more expensive.Thank you for your answer.

2778

1 year ago

HuskyHamRockstar

asked in Billing & Payments

no longer getting bill notifications

Hi community,Every month I get my Koodo bill notification by email and my text message on both of my lines. For the past two billing cycles, November, and this month, I haven’t got any notifications for either. The only difference with these months is that I changed my plan twice (Oct 31 and again in late-November). Luckily, I have a calendar notification set up every month at the same time to remind me to log into the Koodo self serve portal, so I didn’t miss any bills. Even more weird, my email address was suddenly unchecked in the alerts screen. So that explains why I wasn’t getting those by email. But for text messaging? Those were checked. So I have no idea why I wasn’t getting notifications by text message.Is there someone who can check whether my text bill alerts are set up properly?

3992

1 year ago

Robin KoodoBeginner

asked in Billing & Payments

Callback system/billing issue

As the callback system is not working and is more frustrating than worth the trouble, I have a question regarding my October bill. There was a charge of $14.99 on it called ccsupport.biz. I have no idea what this charge is for nor does it indicate anywhere on my bill what this is for. I had no overages and I will not pay for something unless I know what it is and is accurate. I need someone to clarify this for me.

561

1 year ago

paulc413Organizer

asked in Billing & Payments

Plan info is wrong on website

I signed up at Walmart for the $45 50GB plan when the salesperson at Walmart confirmed with his Koodo rep that I qualified for the plan. But according to the website I have a $65 50GB plan, not the $45 one I signed up for (and there is no mention on my account of a credit for the $20 difference). Why is this info wrong?

1999

1 year ago

Gwen.EConnector

asked in Billing & Payments

3rd Party Charges Not listed on Bill that seems to be fraud like

I have been with Koodo for a decade, with 5 lines and to say the least I am disappointed . I have been charged extra for the past several months. All it lists is this: In-App Purchase $24.95. ($47 previous month/ $19 before that!!) Total used 5 (event)I am disappointed that koodo does not list the 3rd party. This leads me to believe koodo is a part of this scam...probably not but i am frustrated with the run-a-round! The process of finding out what these charges were for is tedious! After reaching out to Koodo via phone to be hung up, so i can text and then online chat and finally call back (still waiting)! I researched in the community forum to find out to look for sms code 5415. (By the way this is my elderly mom’s phone). There was no such text. I looked at all games/apps, even looking back at history to find nothing. So I researched the forum again and a thread stated to text 5415 the word “STOP” A

2624

1 year ago

shanyanBeginner

asked in Billing & Payments

can someone help me why they charged double here

301

1 year ago

John LineCoach

asked in Billing & Payments

Starting to get pretty frustrated now?!

So it seems many people are getting responses and having their issues flagged and then resolved. Many for some of the same things I am going through, but regardless of posting here and sending PM’s it is just being skipped over and not addressed while others who posted after are responded to in a timely fashion. Any reason why that is the case?

1767

1 year ago

DaveBen KoodoBeginner

asked in Billing & Payments

EasyRoaming charge

I recently travelled to Mexico and then the US. I was gone 19 days.When I was at the airport in Canada I turned my phone to Airplane mode and turned off cellular data. I never turned it back on until landing back in Canada. (each easyroaming day says “1 minute” from the country). My bill has 5 days of EasyRoaming charges. 4 for Mexico (not consecutive) and one for US. $67+taxI scheduled a call. Alex kept me on the phone for 30 minutes. Eventually he offered me $8, $15, then $20. I said no. I want to speak to a supervisor.He said the supervisor would call me back. in 2 hours. I have not received the call.This is predatory. The CRTC needs to be informed of this practice - although I am sure they are aware.How do I get this charged removed?

982

1 year ago

Eric927Connector

asked in Billing & Payments

Auto PaymentDue Date

Hi, Just got a Koodo account.When is the payment put on my credit card? On the payment due date? Thanks and have a good day

251

1 year ago

BrayderBeginner

asked in Billing & Payments

billing cycle

so I received my first bill, however have NOT received the SIM card to put in my phone, I certainly am NOT paying for a service that I am not able to use

481

1 year ago

TanvirgConnector

asked in Billing & Payments

Bill is showing wrong amount

I signed up for the $30/20GB plan at Mobile Klink but my bill is showing a total of $50.62. Can someone please help me and explain why I'm being charged so much.

571

1 year ago

CoriscoOrganizer

asked in Billing & Payments

Another with incorrect credit amounts...

Hi, can a rep please look into this for me ? Thanks in advance.I too have incorrect credit amounts. Signed up for the $30, 20 gig deal, currently seeing $17.70 & $4.42 as the total monthly credits. Also, i could not sign up with my koodo self serve registered email as was repeatedly getting an error upon registration for this community. I had to create a new email address with a different domain just to post here, so will have to forward my correct info. Thank you.

1143

1 year ago

Johnnu10Organizer

asked in Billing & Payments

Bill credit not applying to both lines

I visited a Mobile Klinik store on Nov 26th and ported over 2 lines to Koodo on the $30/20gig plan. I had an issue with account creation and was able to get a callback from a customer rep to setup my self serve account. After that issue was sorted, I asked the customer rep to confirm that I have the bill credits being applied to both my lines because the paperwork that I signed listed $55/20gig and the sales rep said that Koodo would send me an email detailing the credits for my account. Never the got the email and the koodo rep who checked my account said that she could only see one line getting the bill credits to but that my second line isn’t showing any bill credits.I’ve been trying to schedule a callback with koodo for days to try and talk to someone to sort out my issue and been unable to do so since they don’t seem to have anyone working to call customers back. Tried a koodo customer care number but that just tells me to use the website assistant which is utterly useless.What ot

1739

1 year ago

4dv0c473Beginner

asked in Billing & Payments

Cancel Koodo From Outside of Canada without Facebook Account

Hello!I have permanently relocated outside of Canada and I would like to cancel my Koodo Subscription.I have seen this thread. However, I do not have have a Facebook or a Twitter account. How can I go about cancelling my Koodo services in this sutation?Thanks!

1052

1 year ago

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