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Billing & Payments

All discussions about Koodo billing and payments.

1,091 Topics
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Kyle MacDougallAdvocate

asked in Billing & Payments

Tab Bonus reduction question

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you

3838

2 years ago

pierrebBeginner

asked in Billing & Payments

Charged for long distance calls made on WhatsApp

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?

5023

2 years ago

George RiezanovBeginner

asked in Billing & Payments

different price for new plan

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ?

692

2 years ago

kathy bienBeginner

asked in Billing & Payments

Double tax charge in the bill?

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00 Total due each month $74.75 (plus applicable taxes and fees)

1681

2 years ago

lois1273Organizer

asked in Billing & Payments

Customer Service options for billing error??

Call back feature on the help chat isn’t working. Is there any other way to contact customer service to have my bill corrected??

45713

2 years ago

wing0Organizer

asked in Billing & Payments

Multiple lines in account payment method and bill statement layout

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks!

1273

2 years ago

KortrussBeginner

posted in Billing & Payments

Google Pixel 6a

Koodo just came out with the Google pixel 6a as a free phone while I still pay 10 dollars a month for the next 2 years . I would much rather have a free phone but I've had the phone now for 2 months. Is there any way I can still get this deal?Also, why is the new Google Pixel 7 9 dollars a month too? I should've just waited to get a new phone 🥺

1923

2 years ago

Devnshu GargBeginner

posted in Billing & Payments

bill was paid twice in the month of august by using creditwand debit card

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back

791

2 years ago

lkane5Beginner

asked in Billing & Payments

Tab Charges

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

1214

2 years ago

FaiqaBeginner

asked in Billing & Payments

My card is over charged

Today I auto top up my base plan. And they charged me two times. What should I do?

414

2 years ago

RaymondyeeNew Member

posted in Billing & Payments

Credit card compromised

My prepaid credit card was compromised. I like to use my othet credit card.

291

2 years ago

KitYinBeginner

asked in Billing & Payments

LongDistance

I made a long distance call wrongly. I think is a toll free number. Is that possible to waive it since I am a loyalty customer. Please help to check. Million thanks.

843

2 years ago

Chris Connie O'BrienBeginner

posted in Billing & Payments

HELP PLEASE QUICK

Need to be able to talk to a person my tab should be almost paid off and I bought the phone at the end of April 2021 and received it second week in May 2021 and I purchased a previously owned phone, and my previous tab was paid off in April 2021 My new tab was supposed to be 240.00 NOT 480.00 and it should have been paid off in April 2022.

581

2 years ago

Peter BettsBeginner

asked in Billing & Payments

why changing payment option

Why has Koodo stopped taking payments at the kiosks, and Koodo assist is not working

291

2 years ago

Joss9999Beginner

asked in Billing & Payments

I closed my account , will I be refunded by cheque?

Heading asks the q

672

2 years ago

dbrzina191Beginner

asked in Billing & Payments

Members with multiple lines - Does PDF bill of account with multiple lines show user name?

Hi members,I want to add my wife to my postpaid account. If I do that and view the PDF bill the next month, would her name appear next to her phone number?Under the section Mobile Services, my bill (with just me right now) shows charges for myLastName xxx xxx xxxx (phone number), if I add her will her name be displayed next to her number in this section?Thank you

811

2 years ago

Ms2003Beginner

posted in Billing & Payments

I got charge $109, and don’t know what this charge is for

I got charge $109, and don’t know what this charge is for. I called Koodo, but Koodo asked me contact the third-party. I contacted the third party, the third-party asked me to contact other company. I contact the other company, they asked me my account information with them. I have never purchased or had never registered account with them. They said nothing they could do to help. The worst thing is I haven’t found any record for the scam, and don’t know if they will rob me once or recur each month.Koodo is middle dealer to help scammers. I won’t pay the bill. If I need to go to the court, I will. This is a fraud.

3982

2 years ago

SheenaConnector

asked in Billing & Payments

stream+

Hi there, I added stream plus to my account on the last billing cycle and was charged partial charges as well as the full $25… should it not have just been partial charges for the month?TIA

1724

2 years ago

Dame.SmashewsBeginner

asked in Billing & Payments

Tab Balance $0, but still being charged

According to my tab balance my last payment on Oct 21 brought my tab balance to $0, but I was still charged the tab on the bill sent to me today. I have made 24 payments on a 2 year tab. Please advise how I can have my bill amended.

2304

2 years ago

FHolmConnector

asked in Billing & Payments

No Canadian credit card

Can anybody tell me how to pay if I do not have a Canadian bank acount, Canadian card or Canadian chequingsacount?

917

2 years ago

stash1Beginner

asked in Billing & Payments

Easy Roam

I keep getting charged for Easy Roam for calls I haven’t made. I have cell data off and am connected to the internet. I haven’t used my Canadian cell to make any phone calls, yet I have two Easy Roam charges. They tell me they are valid charges, but can’t tell me what number was supposedly called. Has anyone else had this happen? What are my options?

471

2 years ago

MWkoodooBeginner

asked in Billing & Payments

Hard to get Koodo to help!

A couple of weeks ago we found out someone managed to use my Koodo phone number to run up bills in countries all over the world- over $295 worth of calls. I contacted Koodo and the first rep told me it was not possible and he has never seen this happen- the calls must have come from my phone- to Ethiopia and Morocco and the Caribbean and god knows where. Finally I got it through his thick skull that this is really happening and spoke to a supervisor who said she has seen this many times before and would remove the charge.A week later the charge is still on my account- so I call again and after more time wasting I’m told the charge will be removed by Tuesay (today). Surprise, the charge is still here.Is this a real phone company? It seems like I get transferred from one call center to another- and there is no one really ‘in charge’. In two days, my credit card will be charged. What do I do?

1986

2 years ago

MuUserNameBeginner

asked in Billing & Payments

cancel account without social media

I am in another country and want to cancel my account. Koodo won’t do a callback to another number that is international. I do not use social media, so I cannot cancel that way, either. How can I cancel my account and stopped being charged by koodo? This is criminal activity koodo.

392

2 years ago

San_koodoBeginner

asked in Billing & Payments

Stop temporarily koodo account

I have a Koodo account that brought while I ware in canada. Now I am outside canada and want to back canada soon. Meanwhile, bills are generating, I want to stop receiving bills till comeback to canada. Pls help me. Regards

492

2 years ago

Yang Liu111Beginner

asked in Billing & Payments

cancel account

Hey ， I just moved to Us and I would like to cancel my plan，the thing is I do not use Canadian phone number now

8923

2 years ago

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