Koodo Community

- - Knowledge base
Updates
Ideas

Community
Phones & Devices
Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

893 Topics
3,728 Replies

When you subscribe we will email you when there is a new topic in this category

893 Topics

Recently active

Most replies Most views Newest first

GemsterConnector

asked in Tips, Tricks & Troubleshooting

new iphone not receiving imessages to phone number

Just upgraded my iPhone and changed carriers but kept my phone number. Now I can’t receive iMessages unless I text them first. Any idea why?

2 years ago

ByahMoBeginner

asked in Tips, Tricks & Troubleshooting

Bryce72Beginner

asked in Tips, Tricks & Troubleshooting

Will I be able to put the old sim card into the new phone?

Hi,I want to upgrade my Samsung phone. My current phone has a micro sim card, but the new phone has a nano sim card. Will I be able to put the old sim card into the new phone?

2 years ago

Rodrigo ParenteBeginner

asked in Tips, Tricks & Troubleshooting

Poco F3 mms problems

I get this Poco F3 cellphone and i have a problem to send and receive MMS. I tried the problems solution in the community and didn´t solve my problem. I can find help from a Koodo support team member?

2 years ago

praevidiumBeginner

asked in Tips, Tricks & Troubleshooting

ATT Galaxy S8 on Koodo network

Does anyone know if a US Galaxy S8 originally locked to ATT will work on Koodo’s network?

2 years ago

MiniPaquinBeginner

asked in Tips, Tricks & Troubleshooting

is the OnePlus Nord N200 compatible with Koodo?

I’m shopping for a new phone and the Nord N200 has caught my eye. Is this phone guaranteed to work with Koodo?

2 years ago

tupidBeginner

asked in Tips, Tricks & Troubleshooting

galaxy A52 5g forget screen lock password...

I just bought this phone today, and was going to log in to facebook. I couldn’t remember the password so when i went to get it the phone went off. When I got back to it I had to put my password in and should have written it down. Do I have to go back to where i bought it?

2 years ago

SharooBeginner

asked in Tips, Tricks & Troubleshooting

Will an unlocked Samsung A12 work with Koodo on a bring your own device plan?

2 years ago

Hound84Connector

asked in Tips, Tricks & Troubleshooting

Sending Group Texts

I just joined Koodo and when I tried sending a message in my previous group chat it said “Your SIM does not support multimedia messages”. Is this a koodo thing? If so I’m leaving immediately.

2 years ago

BogShoot

asked in Tips, Tricks & Troubleshooting

OEM / Bootloader Unlocking

Hello. I own a Google Pixel 3A that I purchased second hand. I purchased it with the intent of loading a different operating system on it. This process has a step that requires a setting called “OEM Unlocking” in the phone to be turned on. You can find it in the developer options.Just to be clear, this is a setting within the operating system, and NOT SIM / Carrier unlocking. I am able to use any SIM card on the phone, there is no issue with this.Unfortunately, the setting called “OEM Unlocking” is not only turned off, but greyed out. I am not able to toggle it on. There is a piece of text under it that says: “Connect to the Internet or contact your operator”. Connecting to the internet does not fix the problem.Therefore, I am led to believe that the reason it is disabled is due to Koodo. The person I purchased the phone from says that their carrier was Koodo. I’m not sure what happened or why- but it seems to be the only source I can think of. Again, just to be clear- this is not a S

2 years ago

midniAdvisor

asked in Tips, Tricks & Troubleshooting

Z Pad 10 - Genshin Impact?

I got a call from a koodo rep last night offering me a ZTE Z Pad with 4GB data for $26 (i’m not sure if this is a good deal but it sounds appealing), but i don’t really need a tablet per se unless, honestly, it can play genshin impact. does anyone know if this one can play that game?

2 years ago

JennaM145Beginner

asked in Tips, Tricks & Troubleshooting

Data tracking on iphone

Hi there! so I just recently switched to Koodo so this is my first month with them, not entering second month. My data was supposed to reset on November 6th at 1159pm but it is November 8th now and I dont think it has reset? Ive never had data before so im alittle confused. When I go into settings and > cellular then I see my “current period” says 3.7gb (I have 4gb a month) so will this automatically reset back to 0 once the new phone cycle begins? do I need to manually reset this everyone month by pressing “reset statistics” at the very bottom? Or how do I keep track of the amount of data im using each month? thank you

2 years ago

Cheryl87Beginner

asked in Tips, Tricks & Troubleshooting

Not recieving verification sms for facebook

I’ve been locked out of Facebook since Wednesday. I have not been receiving the security codes via text at all. I am wondering if Koodo blocks those kind of texts or could it just be on Facebook’s end?

2 years ago

Bob EnnsConnector

posted in Tips, Tricks & Troubleshooting

pixel 6 spell checker insers random words and characters

It takes much longer to type a short message as the spell checker seems to be second guessing what I am about to text. So have to constantly go back and edit out all the words it changed and inserted.Only option seems to be to turn off the spell check.Can I install a different spell check or use different version of Android,?The side swiping and angle swiping also very annoying and creates problems. If you side swipe to go back while in email it just archives the message next to where you swipe. Can I just get some arrow keys at the bottom of the screen.Seems a lot of half baked attempts to just make it feel different have not been thourougly beta tested with users and bugs worked out.Takes much longer to do things this phone.Probably sending it back.Samsung phone is so much more user friendly.FAILED me. Only good thing is the camera.

2 years ago

Bob EnnsConnector

asked in Tips, Tricks & Troubleshooting

Pixel 6 slow charging

My new Pixel 6 came without a charger. So I am using the fast charger from my Samsung A70.The Pixel 6 says 32 minutes left at 98% charged. The A70 would do that in less than 5 minutes on the same charger.I also noticed I was down to 75% after one phone call.This phone is supposed to have a great battery.

2 years ago

TsjBeginner

asked in Tips, Tricks & Troubleshooting

battery draining fast after android 12 update

After the android 12 update my battery is draining fast even with battery saver and adaptive battery onAny fixes? Thanks

2 years ago

ScalzottomartinOrganizer

asked in Tips, Tricks & Troubleshooting

Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

2 years ago

midniAdvisor

asked in Tips, Tricks & Troubleshooting

"RTC Connecting" on Discord

I recently had to replace the SIM card for my Koodo phone (Xiaomi Mi 8), and now discord voice doesn’t work :(I noticed the issue right away, and tried changing the SIM again, but I still can’t use discord on data. wi-fi is fine, and everything else works (except my Mi Account won’t reactivate, which is fine). Anyone else experiencing this? any way to fix it?

2 years ago

Karen HamiltonBeginner

asked in Tips, Tricks & Troubleshooting

S20, having problems calling, incoming calls and texts

For the last several months my husband and I have had nothing but problems with our S20, dropped calls, can't call out, not receiving calls and not in our phone history, extreme static on calls, texts showing up hrs or days later. He is a truck driver and must have reliable service, I'm a stay at home wife with serious health issues and definitely need reliable service. I live in Selkirk ON and most people out here are having the exact same problems.

2 years ago

FentonBeginner

asked in Tips, Tricks & Troubleshooting

Where can I find my IMEI?

it tells me to visit support.motorola.com to get help, but they’re asking me for my IMEI and I can’t access it. Any solutions..? UPDATE: Typo in title

2 years ago

RLBRockstar

asked in Tips, Tricks & Troubleshooting

After accepting OS update for Google Pixel 4a, phone becomes unresponsive after a few swiptes.

I have a google pixel 4a. Today I accepted an OS update. Then I updated all the installed applications.Now, when I turn the phone one, and swipe a few times, either on the home screen or in an app, the phone becomes completely unresponsive and I have to restart it.I have removed and re-inserted the SIM card, and it did not solve the problem. I cannot use my phone.The current system is:I would include the build number here but the phone is frozen again.What should I do.Thank you.

2 years ago

KyklistRockstar

asked in Tips, Tricks & Troubleshooting

Can I put a Koodo Tablet Sim from a Koodo tablet to another Android Tablet?

I have a smart phone with a Koodo mobile plan.My car has a 3rd party Android 10 car radio head unit.This Android device is basically a tablet and allows a LTE sim for data only.I would like to use car navigation using traffic & road closure information and maybe some music streaming without my phone.Can I put a Koodo tablet sim ($15/4G) into this Android device??

2 years ago

SamsunggalBeginner

asked in Tips, Tricks & Troubleshooting

my new samsung a32 front camera looks like there is a constant sepia filter

I just opened my new samsung a32 front camera looks like there is a constant sepia filter on it? The colors are terrible. is this normal?

2 years ago

Page 35 / 36

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community